Issue with Umbrel Home (out of the box)

Support and Troubleshooting
1

Hello, I am super new to Umbrel (and the world of raspberry Pi’s) and just purchased the Umbrel home because I had hoped that the OS like interface would enable me to effortlessly set it up.

However, I am experienced issues out of the box and tried (unsuccessfully) following the steps on the troubleshooting guide but nothing seems to work.

  • I was able to access the Umbrel device on a Mac using http://umbrel NOT http://umbrel.local (this didn’t work). I was also able to access via the IP address, which I found through the router.

  • When I tried to install my first App, I was stuck with the installing indicator but nothing actually happened.

  • When I tried to restart the device I got stuck on the rebooting screen, it never actually restarted. However I was able to open a new tab and reconnect to the OS.

  • When I tried to use settings/troubleshooting to get the logs I got the following error “Error: Failed to fetch debug data.”

  • When I tried to SSH into the device following the instructions from the Troubleshooting guide the steps didn’t work as expected (I was able to eventually get the logs - see my reply comment).

Hoping someone from the community can help me figure out what is going on?

I’ve read a few posts in which it seems like people have similar issues, however these all seem unresolved.

Would appreciate any support!

2

I noticed that when I tried to SSH into the umbrella using the password I set up when I originally started the device it didn’t work, however, when I used “umbrel” per information provided on another post it worked.

here is the debug info:

=====================
= Umbrel debug info =

Umbrel version
----------——
0.5.4

Memory usage
--------——
total used free shared buff/cache available
Mem: 15G 590M 14G 1.0M 630M 14G
Swap: 0B 0B 0B

total: 3.8%
system: 3.8%

Memory monitor logs
--------------——-
2024-02-26 19:04:00 Memory monitor running!
2024-02-26 19:04:10 Memory monitor running!
2024-02-26 19:04:21 Memory monitor running!
2024-02-26 19:04:32 Memory monitor running!
2791 ? R 0:00 bash ./scripts/memory-monitor
Memory monitor is already running
2024-02-26 19:04:53 Memory monitor running!
2024-02-26 19:05:04 Memory monitor running!
2024-02-26 19:05:15 Memory monitor running!
2024-02-26 19:09:49 Memory monitor running!

Filesystem information
------------------——
Filesystem Size Used Avail Use% Mounted on
/dev/nvme0n1p2 9.6G 1.6G 7.6G 18% /
/dev/nvme0n1p4 1.8T 1.4G 1.8T 1% /home

Karen logs
------——

karen is running in /home/umbrel/umbrel/events
Got signal:
karen is getting triggered!
./karen: line 75: /home/umbrel/umbrel/events/triggers/: Is a directory
Got signal:
karen is getting triggered!
./karen: line 75: /home/umbrel/umbrel/events/triggers/: Is a directory
karen is running in /home/umbrel/umbrel/events
Got signal:
karen is getting triggered!
Got signal:
karen is getting triggered!
./karen: line 75: /home/umbrel/umbrel/events/triggers/: Is a directory
./karen: line 75: /home/umbrel/umbrel/events/triggers/: Is a directory
karen is running in /home/umbrel/umbrel/events
Got signal:
karen is getting triggered!
Got signal:
karen is getting triggered!
./karen: line 75: /home/umbrel/umbrel/events/triggers/: Is a directory
./karen: line 75: /home/umbrel/umbrel/events/triggers/: Is a directory
karen is running in /home/umbrel/umbrel/events
karen is running in /home/umbrel/umbrel/events
karen is running in /home/umbrel/umbrel/events
karen is running in /home/umbrel/umbrel/events
karen is running in /home/umbrel/umbrel/events
karen is running in /home/umbrel/umbrel/events
karen is running in /home/umbrel/umbrel/events
karen is running in /home/umbrel/umbrel/events
karen is running in /home/umbrel/umbrel/events
karen is running in /home/umbrel/umbrel/events
karen is running in /home/umbrel/umbrel/events
karen is running in /home/umbrel/umbrel/events
karen is running in /home/umbrel/umbrel/events
karen is running in /home/umbrel/umbrel/events
karen is running in /home/umbrel/umbrel/events
karen is running in /home/umbrel/umbrel/events
karen is running in /home/umbrel/umbrel/events
karen is running in /home/umbrel/umbrel/events
karen is running in /home/umbrel/umbrel/events
karen is running in /home/umbrel/umbrel/events
karen is running in /home/umbrel/umbrel/events
1543 ? R 0:00 bash ./karen
1545 ? R 0:00 bash ./karen
karen is already running

Docker containers
------------——-
Got permission denied while trying to connect to the Docker daemon socket at unix:///var/run/docker.sock: Get “http://%2Fvar%2Frun%2Fdocker.sock/v1.24/containers/json”: dial unix /var/run/docker.sock: connect: permission denied

Umbrel logs
------——-

ERROR: Couldn’t connect to Docker daemon at http+docker://localhost - is it running?

If it’s at a non-standard location, specify the URL with the DOCKER_HOST environment variable.

Tor Proxy logs
----——

ERROR: Couldn’t connect to Docker daemon at http+docker://localhost - is it running?

If it’s at a non-standard location, specify the URL with the DOCKER_HOST environment variable.

==== Result ====

3

Update, for anyone wanting to answer while I am asleep (AU).

I was able to reflash the internal SSD and reset the device. This has allowed me to successfully install apps on the device.

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