Umbrel will boot, but after 3-4 minutes, freezes, can't run debug

Support and Troubleshooting
1

I noticed by node was working today. (I have rasp pi 4gb - built as website recommends) It has run fine for several months. I updated to 0.4.0 recently. When I rebooted the umbrel, it would work for a few minutes, then the sync would stop at 99.96% (it is 21 hours out of date) but then go to zero %. In the settings window

screenshot
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the temp window shows a bunch of code, and I can’t reboot or shutdown from settings. I can reboot from ssh into umbrel, but the folder from umbrel is empty. I can’t seem to run debug. I tried reflashing the SD card. It seem to load OK, but after a few minutes, the same issue happened. Freezes, won’t sync, can’t troubleshoot.

This is what I get from terminal:

umbrel@umbrel:~ $ cd umbrel/
umbrel@umbrel:~/umbrel $ ls
ls: reading directory ‘.’: Input/output error
umbrel@umbrel:~/umbrel $ ~umbrel/scripts/debug --upload
-bash: /home/umbrel/scripts/debug: No such file or directory

What are next troubleshooting steps if I can’t create a debug report?

1 Like
2

Hey @VCKmog I have the same issue. Have you found a solution yet?

3

Seems a hardware failure of external storage system (usb cable, usb-to-sata adapter or SSD). Try testing each of this to find the compromissed part.
You can also plug a monitor to hdmi output of RasPi and restart it. Look for the error messages.

4

My issues was the case for the Hard Drive, the power supplied over USB was causing issues. ( I did not purchase the recommended case from the umbrel build as it was not available at the time.). I had a SATA docker that had it’s own power. When I transfer that HD to the SATA docker and plugged it into the Pi - it started working again. So - it was a hardware issue.