Bought new Umbrel Home device - DOES NOT WORK - NO SUPPORT WITH THIS!

I purchased a new $400 device from Umbrel and have gotten a couple hits of support over the past 30 days or so. Mostly unanswered emails and no relies. The one time tehy did connect with me, they can not fix the problem. I can not install anything. I can log in, see setting, apps store etc but NOTHING will install. I couldn’t even install the upgrade yesterday to 1.1 OS. It showed there was an update, tried installing. I WOULD LIKE A LITTLE support here PLEASE. I feel like thsi is a LOST CAUSE and should contact my credit card. Is this normal for Umbrel?? I thought it was a decent a responsible company when I signed up. At this point I don’t know what else to do. I really want to get a BTC node up and running.

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whats in the logs?

Here is a section of system logs:

Apr 21 04:31:59 umbrel umbreld[798]: [server ] GET /trpc/system.cpuTemperature
Apr 21 04:31:59 umbrel kernel: pcieport 0000:00:1c.6: AER: Corrected error message received from 0000:00:1c.6
Apr 21 04:31:59 umbrel kernel: pcieport 0000:00:1c.6: PCIe Bus Error: severity=Corrected, type=Physical Layer, (Receiver ID)
Apr 21 04:31:59 umbrel kernel: pcieport 0000:00:1c.6: device [8086:54be] error status/mask=00000001/00002000
Apr 21 04:31:59 umbrel kernel: pcieport 0000:00:1c.6: [ 0] RxErr (First)
Apr 21 04:32:02 umbrel umbreld[798]: [server ] GET /trpc/system.status
Apr 21 04:32:04 umbrel umbreld[798]: [server ] GET /trpc/system.cpuTemperature
Apr 21 04:32:04 umbrel kernel: pcieport 0000:00:1c.6: AER: Corrected error message received from 0000:00:1c.6
Apr 21 04:32:04 umbrel kernel: pcieport 0000:00:1c.6: PCIe Bus Error: severity=Corrected, type=Physical Layer, (Receiver ID)
Apr 21 04:32:04 umbrel kernel: pcieport 0000:00:1c.6: device [8086:54be] error status/mask=00000001/00002000
Apr 21 04:32:04 umbrel kernel: pcieport 0000:00:1c.6: [ 0] RxErr (First)
Apr 21 04:32:09 umbrel mender[543]: time=“2024-04-21T04:32:09Z” level=info msg=“State transition: inventory-update-retry-wait [Sync] → inventory-update [Sync]”
Apr 21 04:32:09 umbrel mender[543]: time=“2024-04-21T04:32:09Z” level=info msg=“Device unauthorized; attempting reauthorization”
Apr 21 04:32:09 umbrel mender[543]: time=“2024-04-21T04:32:09Z” level=error msg=“Failed to authorize with "": failed to build authorization request: failed to obtain authorization message data: failed to obtain identity data: failed to call /usr/share/mender/identity/mender-device-identity: fork/exec /usr/share/mender/identity/mender-device-identity: no such file or directory”
Apr 21 04:32:09 umbrel mender[543]: time=“2024-04-21T04:32:09Z” level=warning msg=“Reauthorization failed with error: transient error: authorization request failed”
Apr 21 04:32:09 umbrel mender[543]: time=“2024-04-21T04:32:09Z” level=error msg=“Failed to submit inventory data: transient error: authorization request failed”
Apr 21 04:32:09 umbrel mender[543]: time=“2024-04-21T04:32:09Z” level=error msg=“inventory submit failed: transient error: authorization request failed”
Apr 21 04:32:09 umbrel mender[543]: time=“2024-04-21T04:32:09Z” level=warning msg=“Failed to refresh inventory: failed to submit inventory data: inventory submit failed: transient error: authorization request failed”
Apr 21 04:32:09 umbrel mender[543]: time=“2024-04-21T04:32:09Z” level=info msg=“State transition: inventory-update [Sync] → inventory-update-retry-wait [Sync]”
Apr 21 04:32:09 umbrel mender[543]: time=“2024-04-21T04:32:09Z” level=info msg=“Handle update inventory retry state try: 2”
Apr 21 04:32:09 umbrel mender[543]: time=“2024-04-21T04:32:09Z” level=info msg=“Device unauthorized; attempting reauthorization”
Apr 21 04:32:09 umbrel mender[543]: time=“2024-04-21T04:32:09Z” level=error msg=“Failed to authorize with "": failed to build authorization request: failed to obtain authorization message data: failed to obtain identity data: failed to call /usr/share/mender/identity/mender-device-identity: fork/exec /usr/share/mender/identity/mender-device-identity: no such file or directory”
Apr 21 04:32:09 umbrel mender[543]: time=“2024-04-21T04:32:09Z” level=warning msg=“Reauthorization failed with error: transient error: authorization request failed”
Apr 21 04:32:09 umbrel mender[543]: time=“2024-04-21T04:32:09Z” level=error msg=“Failed to submit inventory data: transient error: authorization request failed”
Apr 21 04:32:09 umbrel mender[543]: time=“2024-04-21T04:32:09Z” level=error msg=“inventory submit failed: transient error: authorization request failed”
Apr 21 04:32:09 umbrel mender[543]: time=“2024-04-21T04:32:09Z” level=warning msg=“Failed to refresh inventory: failed to submit inventory data: inventory submit failed: transient error: authorization request failed”
Apr 21 04:32:09 umbrel mender[543]: time=“2024-04-21T04:32:09Z” level=warning msg=“RetryPollIntervalSeconds is not defined”
Apr 21 04:32:09 umbrel mender[543]: time=“2024-04-21T04:32:09Z” level=warning msg=“RetryPollIntervalSeconds is not defined”
Apr 21 04:32:09 umbrel mender[543]: time=“2024-04-21T04:32:09Z” level=info msg=“Wait 1m0s before next inventory update attempt in 59.999994526s”
Apr 21 04:32:10 umbrel umbreld[798]: [server ] GET /trpc/system.cpuTemperature
Apr 21 04:32:12 umbrel umbreld[798]: [server ] GET /trpc/system.status
Apr 21 04:32:15 umbrel umbreld[798]: [server ] GET /trpc/system.cpuTemperature
Apr 21 04:32:20 umbrel umbreld[798]: [server ] GET /trpc/system.cpuTemperature
Apr 21 04:32:20 umbrel kernel: pcieport 0000:00:1c.6: AER: Corrected error message received from 0000:00:1c.6
Apr 21 04:32:20 umbrel kernel: pcieport 0000:00:1c.6: PCIe Bus Error: severity=Corrected, type=Physical Layer, (Receiver ID)
Apr 21 04:32:20 umbrel kernel: pcieport 0000:00:1c.6: device [8086:54be] error status/mask=00000001/00002000
Apr 21 04:32:20 umbrel kernel: pcieport 0000:00:1c.6: [ 0] RxErr (First)
Apr 21 04:32:22 umbrel umbreld[798]: [server ] GET /trpc/system.status
Apr 21 04:32:25 umbrel umbreld[798]: [server ] GET /trpc/system.cpuTemperature
Apr 21 04:32:30 umbrel umbreld[798]: [server ] GET /trpc/system.cpuTemperature
Apr 21 04:32:30 umbrel kernel: pcieport 0000:00:1c.6: AER: Corrected error message received from 0000:00:1c.6
Apr 21 04:32:30 umbrel kernel: pcieport 0000:00:1c.6: PCIe Bus Error: severity=Corrected, type=Physical Layer, (Receiver ID)
Apr 21 04:32:30 umbrel kernel: pcieport 0000:00:1c.6: device [8086:54be] error status/mask=00000001/00002000
Apr 21 04:32:30 umbrel kernel: pcieport 0000:00:1c.6: [ 0] RxErr (First)
Apr 21 04:32:32 umbrel umbreld[798]: [server ] GET /trpc/system.status
Apr 21 04:32:35 umbrel umbreld[798]: [server ] GET /trpc/system.cpuTemperature
Apr 21 04:32:40 umbrel umbreld[798]: [server ] GET /trpc/system.cpuTemperature
Apr 21 04:32:40 umbrel kernel: pcieport 0000:00:1c.6: AER: Corrected error message received from 0000:00:1c.6
Apr 21 04:32:40 umbrel kernel: pcieport 0000:00:1c.6: PCIe Bus Error: severity=Corrected, type=Physical Layer, (Receiver ID)
Apr 21 04:32:40 umbrel kernel: pcieport 0000:00:1c.6: device [8086:54be] error status/mask=00000001/00002000
Apr 21 04:32:40 umbrel kernel: pcieport 0000:00:1c.6: [ 0] RxErr (First)
Apr 21 04:33:09 umbrel mender[543]: time=“2024-04-21T04:33:09Z” level=info msg=“State transition: inventory-update-retry-wait [Sync] → inventory-update [Sync]”
Apr 21 04:33:09 umbrel mender[543]: time=“2024-04-21T04:33:09Z” level=info msg=“Device unauthorized; attempting reauthorization”
Apr 21 04:33:09 umbrel mender[543]: time=“2024-04-21T04:33:09Z” level=error msg=“Failed to authorize with "": failed to build authorization request: failed to obtain authorization message data: failed to obtain identity data: failed to call /usr/share/mender/identity/mender-device-identity: fork/exec /usr/share/mender/identity/mender-device-identity: no such file or directory”
Apr 21 04:33:09 umbrel mender[543]: time=“2024-04-21T04:33:09Z” level=warning msg=“Reauthorization failed with error: transient error: authorization request failed”
Apr 21 04:33:09 umbrel mender[543]: time=“2024-04-21T04:33:09Z” level=error msg=“Failed to submit inventory data: transient error: authorization request failed”
Apr 21 04:33:09 umbrel mender[543]: time=“2024-04-21T04:33:09Z” level=error msg=“inventory submit failed: transient error: authorization request failed”
Apr 21 04:33:09 umbrel mender[543]: time=“2024-04-21T04:33:09Z” level=warning msg=“Failed to refresh inventory: failed to submit inventory data: inventory submit failed: transient error: authorization request failed”
Apr 21 04:33:09 umbrel mender[543]: time=“2024-04-21T04:33:09Z” level=info msg=“State transition: inventory-update [Sync] → inventory-update-retry-wait [Sync]”
Apr 21 04:33:09 umbrel mender[543]: time=“2024-04-21T04:33:09Z” level=info msg=“Handle update inventory retry state try: 3”
Apr 21 04:33:09 umbrel mender[543]: time=“2024-04-21T04:33:09Z” level=info msg=“Device unauthorized; attempting reauthorization”
Apr 21 04:33:09 umbrel mender[543]: time=“2024-04-21T04:33:09Z” level=error msg=“Failed to authorize with "": failed to build authorization request: failed to obtain authorization message data: failed to obtain identity data: failed to call /usr/share/mender/identity/mender-device-identity: fork/exec /usr/share/mender/identity/mender-device-identity: no such file or directory”
Apr 21 04:33:09 umbrel mender[543]: time=“2024-04-21T04:33:09Z” level=warning msg=“Reauthorization failed with error: transient error: authorization request failed”
Apr 21 04:33:09 umbrel mender[543]: time=“2024-04-21T04:33:09Z” level=error msg=“Failed to submit inventory data: transient error: authorization request failed”
Apr 21 04:33:09 umbrel mender[543]: time=“2024-04-21T04:33:09Z” level=error msg=“inventory submit failed: transient error: authorization request failed”
Apr 21 04:33:09 umbrel mender[543]: time=“2024-04-21T04:33:09Z” level=warning msg=“Failed to refresh inventory: failed to submit inventory data: inventory submit failed: transient error: authorization request failed”
Apr 21 04:33:09 umbrel mender[543]: time=“2024-04-21T04:33:09Z” level=warning msg=“RetryPollIntervalSeconds is not defined”
Apr 21 04:33:09 umbrel mender[543]: time=“2024-04-21T04:33:09Z” level=warning msg=“RetryPollIntervalSeconds is not defined”
Apr 21 04:33:09 umbrel mender[543]: time=“2024-04-21T04:33:09Z” level=info msg=“Wait 2m0s before next inventory update attempt in 1m59.999981508s”

Now, I can’t explain it, BUT just now I l clicked to upgrade to 1.1 and IT DID! That has failed a dozen times before. I was getting excited and I have ZERO ideas why it worked this time BUT I still cannot install bitcoin core or any apps. I’m not real good at reading code. Is there more logs I need to send maybe?

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Is there anybody who can please help me? Let me know what logs to send? or any commands i can run maybe? I appreciate any help I can get. Thanks!

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i have no idea there.
does bitcoin just hang forever?
I wish i could help