You can run this command to grab your backup ID:
cat ~/umbrel/logs/karen.log | grep 'backup ID' | tail -n 1
And can provide me your backup ID that populates
If you’re comfortable sharing it here or you can direct message it to me, or at anytime anyone can paste their request in the Telegram Help and Support Channel here if it is more convenient and we can also DM it to you there on Telegram too, the Telegram is a little better for quicker real-time assistance
It helps as well if you provide as close as you can the day you believe your node went down so we can give you the last backup that would have been generated
We never have access to your seed phrase but automated recovery makes it easy so all you need is your seed phrase on your side and your backup file populates, we can check the date and if a backup file exists and we can provide that to you on-demand