Unable to generate JWT error

Support and Troubleshooting
1

Hi,

I am unable to start umbrelOS, cannot even create an account.

I did the following:

  • I’ve put the latest umbrelOS 0.5.4 image on an micro sd card and powered on the raspb pi
  • accessed umbrel.local on my laptop
  • when the Create account page appeared - I’ve added some credentials and clicked “Create”

What happens next is that I get a toast error with the message “Unable to generate JWT”

I am not sure what to do next.
I have tried the image on 2 different raspb 4 pi (one with 4 and another with 8 gb ram).
I’ve also booted without any external ssd or with a 1tb connected.
I can connect from my laptop via ssh to the rapsb pi with ssh -t umbrel@umbrel.local

Anyone had this issue? Any ideas?

Thanks

2

Interesting, I have not seen this error before.

If you could please SSH into your Umbrel instance, then please run the following script, that will help us diagnose the error further. You can share the output in a reply

sudo ~/umbrel/scripts/debug

3

Hey, so I made it work eventually so unfortunately I don’t have those logs anymore.

What I did was erase and format the 1tb ssd on my mac with the “disk utility” app. I used APFS, but could have used any other partition type I guess. Then I wrote the image for the 10th time :slight_smile: on the microSD card and booted the rasp pi again.

Thanks!

4

jwt error
jwt error1426×2280 100 KB

That was the error.

5

Good to hear- thanks for the update.

Yeah all user data is stored on the SSD, and all the core OS side is on the SD card, so reformatting the SSD is a great solution here.