Issues loggin in after 6 months. Plus support question

First. Is there an offical support for discord? Ive never been a discord user and im getting messages from SUPPORT@UMBREL & UMBREL@SUPPORT but that isnt convincing enough for me. Are these official people that i should be listening to?

Second. I used to login to umbrel thru my webpage umbrel.local . The last time i tried to login was when the 1.0 update came along and i re-flashed my sd card per the instructions on umbrel. ever since i cannot get the web ui to come up. i just get a “this site cant be reached”. When i try to SSH in, it seems to work but i cant do the debug script.
so i logged in and this is after i tried running the debug : Linux umbrel 6.6.31+rpt-rpi-v8 #1 SMP PREEMPT Debian 1:6.6.31-1+rpt1 (2024-05-29) aarch64

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       ,##GGGlW""^'  '`""%GGGG#S,
     ,#GGG"                  "lGG#o
    #GGl^                      '$GG#
  ,#GGb                          \GGG,
  lGG"                            "GGG
 #GGGlGGGl##p,,p##lGGl##p,,p###ll##GGGG
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 ""          "^          '"          ""
  • Warning ---------------------------------------------------------------------
    | Terminal access is only enabled for debugging purposes. Any modifications |
    | made to the umbrelOS system will not be persisted between software updates. |
    | For use-cases where you want to run custom software in a Linux environment, |
    | consider using the Portainer app available in the Umbrel App Store. |

Last login: Sun Feb 2 19:22:03 2025 from 192.168.4.26
umbrel@umbrel:~$ ~/umbrel/scripts/debug
-bash: /home/umbrel/umbrel/scripts/debug: No such file or directory
umbrel@umbrel:~$

Answering your questions…

No. There is no official umbrel support on discord, neither here on the forum nor on any planet in this galaxy and its surroundings. In theory, there is an official support (or there should be) but to this day they are conspicuous by their absence.

Those messages from SUPPORT@UMBREL & UMBREL@SUPPORT that you have received are scammers. They operate here on the forum and on discord. Although several of us warn when we detect them so that they are banned, they come back with other accounts and profiles. So be careful with these people.

The support you can receive will come from other users who have the will to help others as much as possible.

Well, let’s see if we can do something for you.

As far as I understand you, everything was fine until the update to v1.0 arrived and, I suppose when applying said update, everything was screwed. You reflashed your sd and things are still screwed.

I would need some more context about your situation. Please give me the following details.

  • What apps did you have installed on your umbrella?
  • When everything failed, did you just reflash the SD or did you start entering commands left and right because you saw it in some forum post with a problem similar to yours?

Let’s start there if that’s okay with you.