I have placed an order (No. W3875) on 14th October 2024. So far I have neither received the product nor tracking ID nor any updates.
If possible, please cancel my order and refund the transferred money.
I’m sorry to hear that you haven’t received your order yet. For further assistance with your order, I recommend contacting the Umbrel support team directly via email at support@umbrel.com.
I kindly ask for your patience, as the shipping process can sometimes take a little longer. The team will ensure you receive a response promptly.
Thank you for your understanding!
I did send email to support but no response
You should be patient for a few days. You will 100% get an answer. 
I would wait a bit longer especially as we head into the holiday season. For what it’s worth, it took about 5-6 weeks to get mine earlier this year. I’d be a little more patient as these are coming from overseas to the US.