pls umbrel, i have made my order 10 days before
nothing happen, why
then can you make a refund?
or any progression, pls
anyone，pls？
ridiculous custom service
Hey @hermitszhw, sorry about that. We’ll be more than happy to check the current status of your order. Can you please DM me your order number? Alternatively, feel free to send us an email at support@umbrel.com with your order number and we’ll get back ASAP.
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Hey, @hermitszhw. I suggest giving them some time. My order took close to 6 weeks and when I ordered it said it would be 3-4 weeks but the wait is worth it. The device is so easy and simple to use. Keep in mind that depending on where it’s coming from, it has to go through customs.
fine, i can wait for DHL shipping , pls confirm to delivery
yeah, i may wait
mayank ，pls let me know whats going on now， thanks
pls mayank ，i have to make an notice here, because the tracking number get no information, for always a week, and i have send you 3 emails ,but get no respond