Plex stuck at "Installing"

Support and Troubleshooting
1

Hello,

I have trouble installing “Plex” on a brand new Umbrel Home. In The UI, I see “Installing” being stuck in the App Store, restarts didn’t help.

I SSH’d in to remove any leftover Plex data in /home/umbrel/umbrel/app-data, restarted and retried to no avail.

I checked on the karen.log and see this:

Pulling images for app plex...
Pulling server ... done
Starting app plex...
Starting plex_server_1 ... error

ERROR: for plex_server_1  Cannot start service server: network b4e7ee62057c94a34806f17af1536e121813d57ee5232112e3fb33638548ebf5 not found

ERROR: for server  Cannot start service server: network b4e7ee62057c94a34806f17af1536e121813d57ee5232112e3fb33638548ebf5 not found
Encountered errors while bringing up the project.

the error is consistent throughout all my installation attempts. Any recommendations on what to try next?

2

Try again for a fresh Plex install after running the script below. I had the same issue once, but this seemed to work for me.

3

thanks for chiming in, followed this step by step, but the issue with Plex installation persists. I installed couple of others apps without any issue if that makes any difference.

4

Hi, did you find any solution to this as im getting the same on a brand new install? Ive tried the steps provided but they didnt work for me either?

5

Nope, Plex simply refuses to run. I think attention of Umbrel folks would be much appreciated here.

1 Like
6

What’s interesting is that it seems to install fine, but it’s just having trouble starting up

Try running the following, and we’ll see if we get any further information

sudo ~/umbrel/scripts/app compose plex logs --tail 100

7

only shows this:

Attaching to plex_server_1

The original post shows more detail via the karen.log

8

Hey @zajiczech, I just sent you a DM on this forum platform to set up a time to help you troubleshoot live, since this seems to be quite a tricky issue. You can check your DMs by clicking on your profile icon on the top right and then clicking the message icon:

image
image196×530 23.1 KB

We can then post the resolution here so that others can benefit.

2 Likes
9

Hi,

Does anyone have a solution to this issue with Plex. I followed the above advice with no luck.
I tried install via SSH and was hit with this:

umbrel@umbrel:~ $ sudo ~/umbrel/scripts/app install plex
Installing 'plex' from: https://github.com/getumbrel/umbrel-apps.git
Setting up data dir for app plex...
sending incremental file list

sent 210 bytes  received 15 bytes  450.00 bytes/sec
total size is 2,397  speedup is 10.65
Pulling images for app plex...
Pulling server ... done
Starting app plex...
Starting plex_server_1 ... error

ERROR: for plex_server_1  Cannot start service server: network 989b154342af192ec0b21bf6edeb08b9348df09ffd9e2262814cfdb5e2babb03 not found

ERROR: for server  Cannot start service server: network 989b154342af192ec0b21bf6edeb08b9348df09ffd9e2262814cfdb5e2babb03 not found
ERROR: Encountered errors while bringing up the project.
umbrel@umbrel:~ $

Thanks

10

@ItsMeNJC we had chance to debug this with @nmfretz and it turned out if you install HomeAssistant before Plex, it will allocate a port Plex needs to start. If you have HomeAssistant running, try uninstalling it, then prune docker volumes via the below, reboot and install Plex again:

sudo ./umbrel/scripts/app uninstall home-assistant
sudo rm -rf umbrel/app-data/plex/
sudo docker system prune --volumes
sudo reboot

...

sudo ./umbrel/scripts/app install plex
11

To avoid uninstall home-assistant just reboot it from UI Settings > System On/Off button top right then quickly launch before service reboot and it works fine.

sudo ./umbrel/scripts/app install plex
12

Consegui resolver desinstalando o home-assistant (resolvendo o conflito de portas com o plex)
e rodando esses comandos

sudo ./umbrel/scripts/app uninstall home-assistant
sudo rm -rf umbrel/app-data/plex/

não precisa reiniciar.
após, só instalar

sudo ./umbrel/scripts/app install plex