Error: Failed to mount external drive

[cjens]

Hi everyone!

I had a working Umbrel node for about a day. As it was downloading the blockchain something seems to have gone wrong with my hard drive. When I visit http://umbrel.local/ I now get the error message: “Error: Failed to mount external drive”

I’ve followed the “How to install” guide using a Raspberry Pi4, a WD Blue SA510 1TB SSD, and a WAVLINK USB 3.0 to SATA External Hard Drive Enclosure. I am using the official power supply. The blue light on my enclosure still lights up when plugged into either my Mac or the Raspberry Pi.

Could anyone suggest troubleshooting steps for me? I’ve looked at similar topics, which seem to indicate a potential hardware issue. I primarily want to ensure I’ve done all the troubleshooting I can with my existing hardware before ordering anything new.

Thank you!

[luqman12]

I have the same issue I try to hard format in MBR but same issue while installing

[smolgrrr]

Give this a go, and if you’re problem still persists, please forward your logs into this post.
As you mention, it may very well be the SSD unfortunately.

@mayank

If you are having issues connecting your external hard drive, follow these steps:

1. Verify the USB cable connection between the Raspberry Pi and the external hard drive. Make sure the cable is plugged into the blue USB 3.0 port of your Raspberry Pi and is a proper USB 3.0 cable.
2. Restart your Umbrel.
3. If the issue still persists, generate your Umbrel’s troubleshooting logs by following the steps outlined in Generating Troubleshooting Logs.
4. Search the logs for the following lines in the “external storage service logs” section:Blacklisting USB device IDs against UAS driver...
USB devices weren't registered after 10 tries...
5. If you see any of the lines above, connect to your Umbrel device by following the instructions in How to SSH into Umbrel on a Raspberry Pi or by accessing a terminal on your Linux machine.
6. Run the following command. If you are on a Linux machine, you may need to replace ~ with the path to your installation directory, as described in Troubleshooting on Linux:sed -i 's/ blacklist_uas/ #blacklist_uas/g' ~/umbrel/scripts/umbrel-os/external-storage/mount && sudo reboot