Here’s a polished version of your email—clear, professional, and concise while still explaining the issue in detail:
Dear Umbrel Support,
On September 3rd, 2025, I unboxed my new Umbrel and began the setup process. I was able to successfully enter the device name, but ran into issues when creating a password.
When I attempted to copy and paste a 30-character alphanumeric password, the software did not allow that function. I then pressed the eye icon followed by the “Generate Password” button. While a password was generated, it only displayed as dots rather than text, so I was unable to view or record it. I repeated the process, but encountered the same issue.
Assuming I could change it later, I proceeded with setup. However, when I now attempt to update my password, the system requires me to enter the original password—which I was never able to see or save.
Could you please advise me on how to reset or recover my Umbrel password so I can proceed with setup?
Thank you for your assistance.
Best regards
John Wolf
Do you want me to make this sound more urgent and technical (like for engineering support) or more customer-friendly (for general help desk)?