# Why No Help For Pi 5 with USB 3 SSD Issue Described Under NVMe Thread? **URL:** \ **Category:** Support and Troubleshooting\ **Created:** [March 27, 2024, 2:38pm UTC](https://community.umbrel.com/t/why-no-help-for-pi-5-with-usb-3-ssd-issue-described-under-nvme-thread/15890 "2024-03-27T14:38:42Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![MadMacks](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/madmacks/32/5182_2.png) [@MadMacks](https://community.umbrel.com/u/MadMacks)\ **Post date:** [March 27, 2024, 2:38pm UTC](https://community.umbrel.com/t/why-no-help-for-pi-5-with-usb-3-ssd-issue-described-under-nvme-thread/15890/1 "2024-03-27T14:38:42Z")
In a separate thread in this section I describe in detail how I had to move a 2 TB drive from NVMe to USB 3 because umbrelOS 1.0.x doesn’t support NVMe connections. In that thread I lay out my move to USB 3 which I’m told does work. I don’t feel like duplicating all that description here, but I’d like to understand how some of these “help/troubleshooting” threads get answered in a few minutes to maybe a few hours, and others are completely ignored by Umbrel folks? Have I ticked someone off? Is the answer to difficult to post? Are folks so swamped with work and the issues so serious that there’s no time to reply? I have, what is supposed to be, a stock, fully supported hardware stack. RPi 5 with 8 gb RAM, 64gb Micro Card, 2 TB SSD using USB3… I’ve installed UmbrelOS 1.0.4 per the published instructions and nothing seems to function as it should. Some response would be appreciated. Please see the last 4 or 5 posts on the “Formatting NVMe M.2 Hardrive (sic)” thread. I’m at the end of my rope. ---
**Author:** ![MadMacks](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/madmacks/32/5182_2.png) [@MadMacks](https://community.umbrel.com/u/MadMacks)\ **Post date:** [March 27, 2024, 4:06pm UTC](https://community.umbrel.com/t/why-no-help-for-pi-5-with-usb-3-ssd-issue-described-under-nvme-thread/15890/2 "2024-03-27T16:06:03Z")
So I’ve tried yet again. Here are the detailed steps I’ve taken. 1. Reflashed the 64gb Micro SD with Bookworm, installed gparted, wiped the 2 TB SSD mounted via USB3. 2. Reflashed the 64 gb Micro SD using BalenaEtcher and the most current RPi 5 image for umbrelOS, which is 1.0.4 as I see it. Installed the Micro SD card and booted the Pi 5. 3. Waited 5 minutes and tried umbrella.local and the IP address in Chrome, with no response. 4. ssh’d to the IP address, was prompted for a password, and logged in. 5. Ran df and got the following output… ```auto umbrel@umbrel:~$ df Filesystem 1K-blocks Used Available Use% Mounted on overlay 50219552 23892 47612212 1% / tmp 4122880 5088 4117792 1% /run /dev/mmcblk0p7 50219552 23892 47612212 1% /run/rugpi/mounts/data /dev/root 3334328 2946436 198200 94% /run/rugpi/mounts/system /dev/mmcblk0p1 261864 1148 260716 1% /run/rugpi/mounts/config /dev/mmcblk0p2 130796 61380 69416 47% /boot devtmpfs 4096 0 4096 0% /dev tmpfs 4122880 0 4122880 0% /dev/shm tmpfs 5120 0 5120 0% /run/lock /dev/sda1 1921680472 11486632 1812504092 1% /mnt/data tmpfs 824576 0 824576 0% /run/user/1000 ``` This shows the 2 TB drive (/dev/sda1) is mounted at /mnt/data 1. Ran top to see what’s running and got this… ```auto umbrel@umbrel:~$ top top - 15:37:32 up 9 min, 1 user, load average: 1.33, 1.20, 0.68 Tasks: 157 total, 2 running, 155 sleeping, 0 stopped, 0 zombie %Cpu(s): 28.5 us, 1.9 sy, 0.0 ni, 69.5 id, 0.0 wa, 0.0 hi, 0.0 si, 0.0 st MiB Mem : 8052.5 total, 7371.5 free, 314.6 used, 455.9 buff/cache MiB Swap: 0.0 total, 0.0 free, 0.0 used. 7737.9 avail Mem PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND 9665 root 20 0 615936 70144 39936 R 20.9 0.9 0:00.63 npm 292 root 20 0 260608 17920 14336 S 0.7 0.2 0:01.05 NetworkManager 23 root 20 0 0 0 0 I 0.3 0.0 0:00.53 kworker/1:0-events_freezable 2444 umbrel 20 0 20768 7328 5120 S 0.3 0.1 0:00.01 sshd 8151 umbrel 20 0 8992 4096 2048 R 0.3 0.0 0:00.14 top 1 root 20 0 168864 10640 7680 S 0.0 0.1 0:03.09 systemd 2 root 20 0 0 0 0 S 0.0 0.0 0:00.00 kthreadd 3 root 20 0 0 0 0 S 0.0 0.0 0:00.00 pool_workqueue_release 4 root 0 -20 0 0 0 I 0.0 0.0 0:00.00 kworker/R-rcu_g 5 root 0 -20 0 0 0 I 0.0 0.0 0:00.00 kworker/R-rcu_p 6 root 0 -20 0 0 0 I 0.0 0.0 0:00.00 kworker/R-slub_ 7 root 0 -20 0 0 0 I 0.0 0.0 0:00.00 kworker/R-netns 8 root 20 0 0 0 0 I 0.0 0.0 0:00.77 kworker/0:0-events 9 root 0 -20 0 0 0 I 0.0 0.0 0:00.15 kworker/0:0H-mmc_complete 11 root 20 0 0 0 0 I 0.0 0.0 0:00.64 kworker/u8:0-scsi_tmf_0 12 root 0 -20 0 0 0 I 0.0 0.0 0:00.00 kworker/R-mm_pe 13 root 20 0 0 0 0 I 0.0 0.0 0:00.00 rcu_tasks_kthread 14 root 20 0 0 0 0 I 0.0 0.0 0:00.00 rcu_tasks_rude_kthread 15 root 20 0 0 0 0 I 0.0 0.0 0:00.00 rcu_tasks_trace_kthread 16 root 20 0 0 0 0 S 0.0 0.0 0:00.05 ksoftirqd/0 17 root 20 0 0 0 0 I 0.0 0.0 0:00.51 rcu_preempt 18 root rt 0 0 0 0 S 0.0 0.0 0:00.00 migration/0 19 root 20 0 0 0 0 S 0.0 0.0 0:00.00 cpuhp/0 20 root 20 0 0 0 0 S 0.0 0.0 0:00.00 cpuhp/1 21 root rt 0 0 0 0 S 0.0 0.0 0:00.00 migration/1 ``` I don’t see any http or https deamon running, but I don’t know what umbrel uses so whatever… 1. Waited 5 more minutes…tried umbrel.local and the IP again with no response. 2. Ran ss -ltn to see what ports are being watched and get the following… ```auto umbrel@umbrel:~$ ss -ltn State Recv-Q Send-Q Local Address:Port Peer Address:Port Process LISTEN 0 128 0.0.0.0:22 0.0.0.0:* LISTEN 0 128 [::]:22 [::]:* ``` Obviously no listener for port 80 1. Walked away for a few as my blood is boiling…came back…pulled the power plug from the RPi 5…waited a minute…powered it back up… 2. After waiting for a couple of minutes tried browser access to umbrel.local and get the “Welcome to umbrelOS window” so that’s good news, but why didn’t it start up properly the first time I booted? That concerns me… 3. Create my user name and assign a password, and get to the “Install your first app” panel. Click on the “Settings” icon. See the USB drive showing 5.13 GB / 1.97 TB. Click the “Device Info” link and get “Device Raspberry Pi 5” which is the first time I’ve gotten this far. So good, but again, why didn’t this happen in the previous EXACT SAME SETUP AND PROCESS? Is this OS stable? 4. Clicked on Bitcoin Node Install, install starts running…gets 99% and sits there…so I wait…and wait…and wait…then get a quickly flashed error about “auth existence check fails”…and am then presented with the “Welcome to umbrelOS” screen so I can set up umbrel…WTF? I already did that! 5. Click Start again and get the error again… 6. Reload the browser page and get “This site can’t be reached”. 7. ssh back to the device, and use the new password I set, and I get logged on. 8. run a ss -ltn and get the following… ```auto umbrel@umbrel:~$ ss -ltn State Recv-Q Send-Q Local Address:Port Peer Address:Port Process LISTEN 0 128 0.0.0.0:22 0.0.0.0:* LISTEN 0 4096 0.0.0.0:2000 0.0.0.0:* LISTEN 0 128 [::]:22 [::]:* LISTEN 0 4096 [::]:2000 [::]:* ``` So no port 80, again… 1. Run df and the 2TB drive still shows it is mounted. Stop this freaking insane process… So, I sit here, after probably 20 hours of work spread over many days trying to get a plain RPi 5 set up working, first with NVMe and umbrelOS 1.0. And then buying and waiting for a USB3 enclosure and then trying umbrelOS 1.0.3, and 1.0.4. What does a guy have to do? ---
**Author:** ![MadMacks](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/madmacks/32/5182_2.png) [@MadMacks](https://community.umbrel.com/u/MadMacks)\ **Post date:** [March 27, 2024, 6:01pm UTC](https://community.umbrel.com/t/why-no-help-for-pi-5-with-usb-3-ssd-issue-described-under-nvme-thread/15890/3 "2024-03-27T18:01:44Z")
Here is section of the system log, which clearly shows a fail to initiate the USB drive, although it worked on one of the reboots… ```auto Mar 27 17:49:53 umbrel kernel: scsi host0: uas Mar 27 17:49:53 umbrel kernel: usb 2-1: USB disconnect, device number 24 Mar 27 17:49:53 umbrel kernel: scsi 0:0:0:0: tag#4 uas_zap_pending 0 uas-tag 1 inflight: CMD Mar 27 17:49:53 umbrel kernel: scsi 0:0:0:0: tag#4 CDB: opcode=0x12 12 00 00 00 24 00 Mar 27 17:49:53 umbrel umbreld[828]: [server] GET /trpc/system.cpuTemperature Mar 27 17:49:55 umbrel kernel: usb 2-1: new SuperSpeed USB device number 25 using xhci-hcd Mar 27 17:49:56 umbrel kernel: usb 2-1: New USB device found, idVendor=0bda, idProduct=9210, bcdDevice=f0.01 Mar 27 17:49:56 umbrel kernel: usb 2-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3 Mar 27 17:49:56 umbrel kernel: usb 2-1: Product: SSK Storage Mar 27 17:49:56 umbrel kernel: usb 2-1: Manufacturer: SSK Mar 27 17:49:56 umbrel kernel: usb 2-1: SerialNumber: 012345678923 Mar 27 17:49:56 umbrel kernel: usb 2-1: Enable of device-initiated U1 failed. Mar 27 17:49:56 umbrel kernel: usb 2-1: Enable of device-initiated U2 failed. Mar 27 17:49:56 umbrel kernel: usb 2-1: Enable of device-initiated U1 failed. Mar 27 17:49:56 umbrel kernel: usb 2-1: Enable of device-initiated U2 failed. Mar 27 17:49:56 umbrel kernel: scsi host0: uas Mar 27 17:49:56 umbrel kernel: usb 2-1: USB disconnect, device number 25 Mar 27 17:49:56 umbrel kernel: scsi 0:0:0:0: tag#16 uas_zap_pending 0 uas-tag 1 inflight: CMD Mar 27 17:49:56 umbrel kernel: scsi 0:0:0:0: tag#16 CDB: opcode=0x12 12 00 00 00 24 00 Mar 27 17:49:58 umbrel kernel: usb 2-1: new SuperSpeed USB device number 26 using xhci-hcd Mar 27 17:49:58 umbrel kernel: usb 2-1: New USB device found, idVendor=0bda, idProduct=9210, bcdDevice=f0.01 Mar 27 17:49:58 umbrel kernel: usb 2-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3 Mar 27 17:49:58 umbrel kernel: usb 2-1: Product: SSK Storage Mar 27 17:49:58 umbrel kernel: usb 2-1: Manufacturer: SSK Mar 27 17:49:58 umbrel kernel: usb 2-1: SerialNumber: 012345678923 Mar 27 17:49:58 umbrel kernel: usb 2-1: Enable of device-initiated U1 failed. Mar 27 17:49:58 umbrel kernel: usb 2-1: Enable of device-initiated U2 failed. Mar 27 17:49:58 umbrel kernel: usb 2-1: Enable of device-initiated U1 failed. Mar 27 17:49:58 umbrel kernel: usb 2-1: Enable of device-initiated U2 failed. Mar 27 17:49:58 umbrel kernel: scsi host0: uas Mar 27 17:49:59 umbrel umbreld[828]: [server] GET /trpc/system.cpuTemperature Mar 27 17:49:59 umbrel kernel: usb 2-1: USB disconnect, device number 26 Mar 27 17:49:59 umbrel kernel: scsi 0:0:0:0: tag#12 uas_zap_pending 0 uas-tag 1 inflight: CMD Mar 27 17:49:59 umbrel kernel: scsi 0:0:0:0: tag#12 CDB: opcode=0x12 12 00 00 00 24 00 Mar 27 17:50:00 umbrel umbreld[828]: [server] GET /trpc/system.status Mar 27 17:50:01 umbrel kernel: usb 2-1: new SuperSpeed USB device number 27 using xhci-hcd Mar 27 17:50:01 umbrel kernel: usb 2-1: New USB device found, idVendor=0bda, idProduct=9210, bcdDevice=f0.01 Mar 27 17:50:01 umbrel kernel: usb 2-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3 Mar 27 17:50:01 umbrel kernel: usb 2-1: Product: SSK Storage Mar 27 17:50:01 umbrel kernel: usb 2-1: Manufacturer: SSK Mar 27 17:50:01 umbrel kernel: usb 2-1: SerialNumber: 012345678923 Mar 27 17:50:01 umbrel kernel: usb 2-1: Enable of device-initiated U1 failed. Mar 27 17:50:01 umbrel kernel: usb 2-1: Enable of device-initiated U2 failed. Mar 27 17:50:01 umbrel kernel: usb 2-1: Enable of device-initiated U1 failed. Mar 27 17:50:01 umbrel kernel: usb 2-1: Enable of device-initiated U2 failed. Mar 27 17:50:01 umbrel kernel: scsi host0: uas Mar 27 17:50:02 umbrel kernel: usb 2-1: USB disconnect, device number 27 Mar 27 17:50:02 umbrel kernel: scsi 0:0:0:0: tag#16 uas_zap_pending 0 uas-tag 1 inflight: CMD Mar 27 17:50:02 umbrel kernel: scsi 0:0:0:0: tag#16 CDB: opcode=0x12 12 00 00 00 24 00 Mar 27 17:50:03 umbrel avahi-daemon[208]: Registering new address record for fd33:149f:e073:aa4f:79d6:984f:3e19:154f on end0.*. Mar 27 17:50:04 umbrel umbreld[828]: [server] GET /trpc/system.cpuTemperature Mar 27 17:50:04 umbrel kernel: usb 2-1: new SuperSpeed USB device number 28 using xhci-hcd Mar 27 17:50:04 umbrel kernel: usb 2-1: New USB device found, idVendor=0bda, idProduct=9210, bcdDevice=f0.01 Mar 27 17:50:04 umbrel kernel: usb 2-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3 Mar 27 17:50:04 umbrel kernel: usb 2-1: Product: SSK Storage Mar 27 17:50:04 umbrel kernel: usb 2-1: Manufacturer: SSK Mar 27 17:50:04 umbrel kernel: usb 2-1: SerialNumber: 012345678923 Mar 27 17:50:04 umbrel kernel: usb 2-1: Enable of device-initiated U1 failed. Mar 27 17:50:04 umbrel kernel: usb 2-1: Enable of device-initiated U2 failed. Mar 27 17:50:04 umbrel kernel: usb 2-1: Enable of device-initiated U1 failed. Mar 27 17:50:04 umbrel kernel: usb 2-1: Enable of device-initiated U2 failed. Mar 27 17:50:04 umbrel kernel: scsi host0: uas Mar 27 17:50:04 umbrel kernel: usb 2-1: USB disconnect, device number 28 Mar 27 17:50:04 umbrel kernel: scsi 0:0:0:0: tag#0 uas_zap_pending 0 uas-tag 1 inflight: CMD Mar 27 17:50:04 umbrel kernel: scsi 0:0:0:0: tag#0 CDB: opcode=0x12 12 00 00 00 24 00 Mar 27 17:50:07 umbrel kernel: usb 2-1: new SuperSpeed USB device number 29 using xhci-hcd Mar 27 17:50:07 umbrel kernel: usb 2-1: New USB device found, idVendor=0bda, idProduct=9210, bcdDevice=f0.01 Mar 27 17:50:07 umbrel kernel: usb 2-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3 Mar 27 17:50:07 umbrel kernel: usb 2-1: Product: SSK Storage Mar 27 17:50:07 umbrel kernel: usb 2-1: Manufacturer: SSK Mar 27 17:50:07 umbrel kernel: usb 2-1: SerialNumber: 012345678923 Mar 27 17:50:07 umbrel kernel: usb 2-1: Enable of device-initiated U1 failed. Mar 27 17:50:07 umbrel kernel: usb 2-1: Enable of device-initiated U2 failed. Mar 27 17:50:07 umbrel kernel: usb 2-1: Enable of device-initiated U1 failed. Mar 27 17:50:07 umbrel kernel: usb 2-1: Enable of device-initiated U2 failed. Mar 27 17:50:07 umbrel kernel: scsi host0: uas Mar 27 17:50:07 umbrel kernel: usb 2-1: USB disconnect, device number 29 Mar 27 17:50:07 umbrel kernel: scsi 0:0:0:0: tag#20 uas_zap_pending 0 uas-tag 1 inflight: CMD Mar 27 17:50:07 umbrel kernel: scsi 0:0:0:0: tag#20 CDB: opcode=0x12 12 00 00 00 24 00 Mar 27 17:50:09 umbrel umbreld[828]: [server] GET /trpc/system.cpuTemperature Mar 27 17:50:10 umbrel umbreld[828]: [server] GET /trpc/system.checkUpdate Mar 27 17:50:10 umbrel avahi-daemon[208]: Withdrawing address record for fd33:149f:e073:aa4f:79d6:984f:3e19:154f on end0. Mar 27 17:50:10 umbrel umbreld[828]: [server] GET /trpc/system.status Mar 27 17:50:10 umbrel kernel: usb 2-1: new SuperSpeed USB device number 30 using xhci-hcd Mar 27 17:50:10 umbrel kernel: usb 2-1: New USB device found, idVendor=0bda, idProduct=9210, bcdDevice=f0.01 Mar 27 17:50:10 umbrel kernel: usb 2-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3 Mar 27 17:50:10 umbrel kernel: usb 2-1: Product: SSK Storage Mar 27 17:50:10 umbrel kernel: usb 2-1: Manufacturer: SSK Mar 27 17:50:10 umbrel kernel: usb 2-1: SerialNumber: 012345678923 Mar 27 17:50:10 umbrel kernel: usb 2-1: Enable of device-initiated U1 failed. Mar 27 17:50:10 umbrel kernel: usb 2-1: Enable of device-initiated U2 failed. Mar 27 17:50:10 umbrel kernel: usb 2-1: Enable of device-initiated U1 failed. Mar 27 17:50:10 umbrel kernel: usb 2-1: Enable of device-initiated U2 failed. Mar 27 17:50:10 umbrel kernel: scsi host0: uas Mar 27 17:50:10 umbrel kernel: usb 2-1: USB disconnect, device number 30 Mar 27 17:50:10 umbrel kernel: scsi 0:0:0:0: tag#24 uas_zap_pending 0 uas-tag 1 inflight: CMD Mar 27 17:50:10 umbrel kernel: scsi 0:0:0:0: tag#24 CDB: opcode=0x12 12 00 00 00 24 00 Mar 27 17:50:12 umbrel umbreld[828]: [server] GET /assets/device-info-content-2d163e3f.js Mar 27 17:50:12 umbrel umbreld[828]: [server] GET /assets/device-info-afe8521a.js Mar 27 17:50:12 umbrel umbreld[828]: [server] GET /figma-exports/system-pi.svg Mar 27 17:50:13 umbrel kernel: usb 2-1: new SuperSpeed USB device number 31 using xhci-hcd Mar 27 17:50:13 umbrel kernel: usb 2-1: New USB device found, idVendor=0bda, idProduct=9210, bcdDevice=f0.01 Mar 27 17:50:13 umbrel kernel: usb 2-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3 Mar 27 17:50:13 umbrel kernel: usb 2-1: Product: SSK Storage Mar 27 17:50:13 umbrel kernel: usb 2-1: Manufacturer: SSK Mar 27 17:50:13 umbrel kernel: usb 2-1: SerialNumber: 012345678923 Mar 27 17:50:13 umbrel kernel: usb 2-1: Enable of device-initiated U1 failed. Mar 27 17:50:13 umbrel kernel: usb 2-1: Enable of device-initiated U2 failed. Mar 27 17:50:13 umbrel kernel: usb 2-1: Enable of device-initiated U1 failed. Mar 27 17:50:13 umbrel kernel: usb 2-1: Enable of device-initiated U2 failed. Mar 27 17:50:13 umbrel kernel: scsi host0: uas Mar 27 17:50:13 umbrel kernel: usb 2-1: USB disconnect, device number 31 Mar 27 17:50:13 umbrel kernel: scsi 0:0:0:0: tag#24 uas_zap_pending 0 uas-tag 1 inflight: CMD Mar 27 17:50:13 umbrel kernel: scsi 0:0:0:0: tag#24 CDB: opcode=0x12 12 00 00 00 24 00 Mar 27 17:50:14 umbrel umbreld[828]: [server] GET /trpc/system.cpuTemperature Mar 27 17:50:16 umbrel kernel: usb 2-1: new SuperSpeed USB device number 32 using xhci-hcd Mar 27 17:50:16 umbrel kernel: usb 2-1: New USB device found, idVendor=0bda, idProduct=9210, bcdDevice=f0.01 Mar 27 17:50:16 umbrel kernel: usb 2-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3 Mar 27 17:50:16 umbrel kernel: usb 2-1: Product: SSK Storage Mar 27 17:50:16 umbrel kernel: usb 2-1: Manufacturer: SSK Mar 27 17:50:16 umbrel kernel: usb 2-1: SerialNumber: 012345678923 Mar 27 17:50:16 umbrel kernel: usb 2-1: Enable of device-initiated U1 failed. Mar 27 17:50:16 umbrel kernel: usb 2-1: Enable of device-initiated U2 failed. Mar 27 17:50:16 umbrel kernel: usb 2-1: Enable of device-initiated U1 failed. Mar 27 17:50:16 umbrel kernel: usb 2-1: Enable of device-initiated U2 failed. Mar 27 17:50:16 umbrel kernel: scsi host0: uas Mar 27 17:50:16 umbrel kernel: usb 2-1: USB disconnect, device number 32 Mar 27 17:50:16 umbrel kernel: scsi 0:0:0:0: tag#4 uas_zap_pending 0 uas-tag 1 inflight: CMD Mar 27 17:50:16 umbrel kernel: scsi 0:0:0:0: tag#4 CDB: opcode=0x12 12 00 00 00 24 00 Mar 27 17:50:17 umbrel umbreld[828]: [server] GET /assets/troubleshoot-1e321779.js Mar 27 17:50:17 umbrel umbreld[828]: [server] GET /assets/format-2b6dad33.js Mar 27 17:50:17 umbrel umbreld[828]: [server] GET /trpc/system.logs Mar 27 17:50:17 umbrel umbreld[828]: [server] GET /trpc/system.logs ``` ---
**Author:** ![MadMacks](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/madmacks/32/5182_2.png) [@MadMacks](https://community.umbrel.com/u/MadMacks)\ **Post date:** [March 27, 2024, 10:39pm UTC](https://community.umbrel.com/t/why-no-help-for-pi-5-with-usb-3-ssd-issue-described-under-nvme-thread/15890/4 "2024-03-27T22:39:38Z")
Well, while I wait for someone at Umbrel to lend a hand to the above mess, I decided to wipe the entire system, reinstall the 2 TB NMVe drive using the PCIe hat, reload RaspiOS Bookworm, and boot everything from the NMVe drive and get off the Micro SD card entirely. This took maybe 15 minutes and the RPi 5 is a screaming machine right now. It’s impressive how fast it is when you can boot from a fast, NVMe drive and get off the slow SD card. I still have hopes that at some point in time UmbrelOS 1.X will be a viable solution, as I really like the integration work the Umbrel Team has done. But until that happens I can do other things with the RPi 5. Umbrel guys/gals, when you find the time to make the RPi 5 actually work please post and I’ll take a look. I posted on a separate thread asking for users that have a functional RPi 5 based server running to post their hardware set up, but so far, not a single reply…which makes it seem like claiming RPi 5 support is a stretch…but I guess if you’re system is working, you’re off doing other things, and not looking at the support site. ---
**Author:** ![whynot](https://avatars.discourse-cdn.com/v4/letter/w/c77e96/32.png) [@whynot](https://community.umbrel.com/u/whynot)\ **Post date:** [March 27, 2024, 11:05pm UTC](https://community.umbrel.com/t/why-no-help-for-pi-5-with-usb-3-ssd-issue-described-under-nvme-thread/15890/5 "2024-03-27T23:05:04Z")
This all sounds very similar to what I went through to get Umbrel up and running on RPi5. Once I put the M.2 NVME into an attached USB 3.0 enclosure and start the install from the very start, it all went well. I have just done the 1.0.4 upgrade after the Blockchain was finished at 100%. That all went really well. So I’m happy with how things have worked out. The only thing now is getting the NVME into the case with the PI5 and not connected via USB, once they make NVME compatible. ---
**Author:** ![MadMacks](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/madmacks/32/5182_2.png) [@MadMacks](https://community.umbrel.com/u/MadMacks)\ **Post date:** [March 27, 2024, 11:17pm UTC](https://community.umbrel.com/t/why-no-help-for-pi-5-with-usb-3-ssd-issue-described-under-nvme-thread/15890/6 "2024-03-27T23:17:55Z")
So what hardware are you using? I have a different thread asking folks that did get RPi 5 working to post that hardware list. I bought a USB3 enclosure and installed my drive in that, but it’s very flaky and sometimes shows up and sometimes doesn’t, which is/was driving me crazy. ---
**Author:** ![whynot](https://avatars.discourse-cdn.com/v4/letter/w/c77e96/32.png) [@whynot](https://community.umbrel.com/u/whynot)\ **Post date:** [March 27, 2024, 11:25pm UTC](https://community.umbrel.com/t/why-no-help-for-pi-5-with-usb-3-ssd-issue-described-under-nvme-thread/15890/7 "2024-03-27T23:25:45Z")
I just answered another message you have. This is mine… Argon one V3 case. RPi 5 San Disc 32gb SD card. Crucial P3 Plus NVME SSD-Mounted in an external case plugged in via the USB 3.0 port on the RPi 5. This external case is just one I bought from Amazon, nothing special just a cheap one. I had to start the Umbrel install from the very beginning after many failed attempts. It is now working well. Only recently got to the 100% Blockchain download and then I done the 1.0.4 update and it is working well. ---
**Author:** ![MadMacks](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/madmacks/32/5182_2.png) [@MadMacks](https://community.umbrel.com/u/MadMacks)\ **Post date:** [March 27, 2024, 11:28pm UTC](https://community.umbrel.com/t/why-no-help-for-pi-5-with-usb-3-ssd-issue-described-under-nvme-thread/15890/8 "2024-03-27T23:28:50Z")
So…it’s the “noting special external case” for the NVMe drive that I’m interested in. The Argon One V3 is for the Pi 5, and that’s not my issues. Which USB3 case did you get? ---
**Author:** ![whynot](https://avatars.discourse-cdn.com/v4/letter/w/c77e96/32.png) [@whynot](https://community.umbrel.com/u/whynot)\ **Post date:** [March 27, 2024, 11:31pm UTC](https://community.umbrel.com/t/why-no-help-for-pi-5-with-usb-3-ssd-issue-described-under-nvme-thread/15890/9 "2024-03-27T23:31:45Z")
![IMG_2013](https://canada1.discourse-cdn.com/flex030/uploads/getumbrel/original/2X/c/c0d5beff646863905f7da312d9203a50d547ef17.jpeg) ![IMG_2014](https://canada1.discourse-cdn.com/flex030/uploads/getumbrel/original/2X/2/279c89f790556ba366d78ef9a0e7c2689aac7702.jpeg) Just took these now. ---
**Author:** ![MadMacks](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/madmacks/32/5182_2.png) [@MadMacks](https://community.umbrel.com/u/MadMacks)\ **Post date:** [March 27, 2024, 11:50pm UTC](https://community.umbrel.com/t/why-no-help-for-pi-5-with-usb-3-ssd-issue-described-under-nvme-thread/15890/10 "2024-03-27T23:50:57Z")
THANK YOU! I’ll check out the specs and compare with mine. If that enclosure is “slower” that might be the issue… ---
**Author:** ![MadMacks](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/madmacks/32/5182_2.png) [@MadMacks](https://community.umbrel.com/u/MadMacks)\ **Post date:** [March 28, 2024, 12:06am UTC](https://community.umbrel.com/t/why-no-help-for-pi-5-with-usb-3-ssd-issue-described-under-nvme-thread/15890/11 "2024-03-28T00:06:40Z")
So the main difference I see is the enclosure you have is a USB 3.1 Gen 2 and mine is a USB 3.2 Gen 2. Both way they support 10 gb speeds, but maybe there is an issue with the RPi 5 and USB 3.2. Normally the higher version falls back to the lower version but depending on the hardware drivers in the Umbrel kernel, maybe that’s an issue…I’m still checking, and am not a hardware/driver guy, but maybe… The RPi 5 says it supports USB 3.0 ports, supporting simultaneous 5Gbps operation. Both of the enclosures we have support 10Gbps, but maybe that different explains why my drive “disappears” and yours doesn’t… Sure wish the Umbrel guys would chime in… ---
**Author:** ![whynot](https://avatars.discourse-cdn.com/v4/letter/w/c77e96/32.png) [@whynot](https://community.umbrel.com/u/whynot)\ **Post date:** [March 28, 2024, 12:19am UTC](https://community.umbrel.com/t/why-no-help-for-pi-5-with-usb-3-ssd-issue-described-under-nvme-thread/15890/12 "2024-03-28T00:19:32Z")
I don’t know. Maybe I just got lucky. Hope it works out for you. Sure is frustrating when things don’t go as planned. ---
**Author:** ![PeterPiper](https://avatars.discourse-cdn.com/v4/letter/p/3e96dc/32.png) [@PeterPiper](https://community.umbrel.com/u/PeterPiper)\ **Post date:** [March 28, 2024, 12:26am UTC](https://community.umbrel.com/t/why-no-help-for-pi-5-with-usb-3-ssd-issue-described-under-nvme-thread/15890/13 "2024-03-28T00:26:08Z")
I’m in the exact same boat as you guys. I haven’t jumped on the USB3 boat yet but would love a shout out from Umbrel to let us know where their, at and to acknowledge that they are working on it. ---
**Author:** ![Atanama](https://avatars.discourse-cdn.com/v4/letter/a/41988e/32.png) [@Atanama](https://community.umbrel.com/u/Atanama)\ **Post date:** [March 28, 2024, 7:04pm UTC](https://community.umbrel.com/t/why-no-help-for-pi-5-with-usb-3-ssd-issue-described-under-nvme-thread/15890/14 "2024-03-28T19:04:20Z")
I am a non tech user here experiencing a kind of the same issue since I updated to Umbrel OS 1.0. any of my apps is running. [umbrel\_umbrel\_2024-03-28\_06-58.log](https://community.umbrel.com/uploads/short-url/jqO1h8gpyBTFXDaWkkkpVM9WUy7.log) (188.8 KB) All the hardware used were following the official suggestions of Umbrel: - RPi 5 with official official power source. - Crucial Mx500 2.5 SSD 1tb I’m attaching here my logs in case are useful. ---
**Author:** ![spectrum](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/spectrum/32/5375_2.png) [@spectrum](https://community.umbrel.com/u/spectrum)\ **Post date:** [March 28, 2024, 7:51pm UTC](https://community.umbrel.com/t/why-no-help-for-pi-5-with-usb-3-ssd-issue-described-under-nvme-thread/15890/15 "2024-03-28T19:51:18Z")
I have the same problem here (Hardware: RPi 5, 120gb Micro Card and 1TB SSD using USB3.0). In my case Hard Disk is not even mounted automatically during the flash-boot. I’ve tried reinstalling it three times, but it hasn’t worked. ```auto df -h Filesystem Size Used Avail Use% Mounted on overlay 107G 16G 86G 16% / tmp 4.0G 9.8M 4.0G 1% /run /dev/mmcblk0p7 107G 16G 86G 16% /run/rugpi/mounts/data /dev/root 3.2G 2.9G 194M 94% /run/rugpi/mounts/system /dev/mmcblk0p1 256M 44K 256M 1% /run/rugpi/mounts/config /dev/mmcblk0p2 128M 60M 69M 47% /boot devtmpfs 4.0M 0 4.0M 0% /dev tmpfs 4.0G 0 4.0G 0% /dev/shm tmpfs 5.0M 0 5.0M 0% /run/lock tmpfs 806M 0 806M 0% /run/user/1000 ``` ```auto fdisk -l Disk /dev/mmcblk0: 119.08 GiB, 127865454592 bytes, 249737216 sectors Units: sectors of 1 * 512 = 512 bytes Sector size (logical/physical): 512 bytes / 512 bytes I/O size (minimum/optimal): 512 bytes / 512 bytes Disklabel type: dos Disk identifier: 0x71b5877c Device Boot Start End Sectors Size Id Type /dev/mmcblk0p1 8192 532479 524288 256M c W95 FAT32 (LBA) /dev/mmcblk0p2 532480 794623 262144 128M c W95 FAT32 (LBA) /dev/mmcblk0p3 794624 1056767 262144 128M c W95 FAT32 (LBA) /dev/mmcblk0p4 1056768 249737215 248680448 118.6G 5 Extended /dev/mmcblk0p5 1064960 11550719 10485760 5G 83 Linux /dev/mmcblk0p6 11558912 22044671 10485760 5G 83 Linux /dev/mmcblk0p7 22052864 249737215 227684352 108.6G 83 Linux The backup GPT table is corrupt, but the primary appears OK, so that will be used. Disk /dev/sda: 976.56 GiB, 1048576000000 bytes, 2048000000 sectors Disk model: SSD 3.0 Units: sectors of 1 * 512 = 512 bytes Sector size (logical/physical): 512 bytes / 512 bytes I/O size (minimum/optimal): 512 bytes / 512 bytes Disklabel type: gpt Disk identifier: 01D6269B-46F8-4FB3-A636-17779BBF5AB2 Device Start End Sectors Size Type /dev/sda1 2048 2047997951 2047995904 976.6G Linux filesystem ``` The dumb panel it’s showing a wrong size: ![CleanShot 2024-03-28 at 20.52.14@2x](https://canada1.discourse-cdn.com/flex030/uploads/getumbrel/original/2X/2/2151a92acc0676aa1a5aa53247df36c72ef2270d.jpeg) ---
**Author:** ![Waethorn](https://avatars.discourse-cdn.com/v4/letter/w/cab0a1/32.png) [@Waethorn](https://community.umbrel.com/u/Waethorn)\ **Post date:** [March 28, 2024, 9:08pm UTC](https://community.umbrel.com/t/why-no-help-for-pi-5-with-usb-3-ssd-issue-described-under-nvme-thread/15890/16 "2024-03-28T21:08:45Z")
Just a thought. Is the problem with NVMe just in the OS image or in the Umbrel UI? Why not just use Umbrel OS on Rasp/Debian/Ubuntu so that you get full hardware support for NVMe? The curl script works on RPi too. I thought about getting an Umbrel Home but decided to just stick to the 11th-gen Core i7 NUC that I have laying around. It’s faster and has more memory…but I’ll have to wait for however they’re going to deliver Umbrel OS in April for it. Honestly, I don’t understand why the company couldn’t just stick to a single base operating system. Raspberry Pi’s can run Debian, Ubuntu, Fedora, Arch, and the like (I use a PiKVM which uses Arch as their base OS image - and it’s NOT FORKED). Having one OS image for all x86 and another for ARMv8 with the RPi bootloader from the same OS platform would make a lot more sense than having separate ones for each. What is so special about UmbrelOS 1.x for Umbrel Home over any generic x86 computer?? Why even bother with a custom OS for Umbrel Home at all if all that the Umbrel server components require is a functioning Debian or Ubuntu OS image? Why not just use a build service to build an Ubuntu or Debian image using the same script requirements as the generic Linux Umbrel install? I really hate when companies make a forked OS image for a piece of hardware, but then don’t want to bother with upkeep on it. Let the platform vendor do that if you’re not willing to rebase your downstream fork! Is this all just so that you can reversion it with a shiny “1.0” moniker? I. HATE. THIS. REASONING. If they just kept it on the the base OS repo, they wouldn’t have to do the extra work to recompile all the OS support packages. I honestly don’t get why they didn’t just use one of the atomic OS systems for this, like openSUSE Micro OS or something similar. Extremely lightweight with simple updates, and they have a build service too. Every app is a container. Updates for the OS are automatic with auto-fallback for an error, but it can be controlled by the user too. Plus, it’s easy to release an OS image for installation because of the build service. Practically any hardware that is supported by the Linux kernel in that base OS could install the software, and yet the application software vendor doesn’t even have to deal with any compatibility headaches. ---
**Author:** ![Atanama](https://avatars.discourse-cdn.com/v4/letter/a/41988e/32.png) [@Atanama](https://community.umbrel.com/u/Atanama)\ **Post date:** [April 1, 2024, 6:42pm UTC](https://community.umbrel.com/t/why-no-help-for-pi-5-with-usb-3-ssd-issue-described-under-nvme-thread/15890/17 "2024-04-01T18:42:09Z")
My issue was solved with the following commands: > Thanks for sharing those logs, and apologies for the delayed response. > > It appears this current issue is related to docker- can you please try the following steps: > > 1. Open a terminal window on your computer. On macOS, you can open the Terminal app that’s installed by default on every Mac. On Windows, you can open Command Prompt or the PowerShell app. > 2. Type in the following command `ssh -t umbrel@umbrel.local` and press the Enter key > 3. Run the following commands one-by-one > > `sudo systemctl stop umbrel` > > `sudo systemctl stop docker docker.socket` > > `sudo bash -c "rm -rf /var/lib/docker/*"` > > `sudo systemctl start docker docker.socket` > > `sudo systemctl start umbrel` \> Thanks for sharing those logs, and apologies for the delayed response.