# Unable to find image 'getumbrel/tor' **URL:** \ **Category:** Support and Troubleshooting\ **Created:** [May 20, 2022, 10:25am UTC](https://community.umbrel.com/t/unable-to-find-image-getumbrel-tor/7776 "2022-05-20T10:25:13Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![peter](https://avatars.discourse-cdn.com/v4/letter/p/278dde/32.png) [@peter](https://community.umbrel.com/u/peter)\ **Post date:** [May 20, 2022, 10:25am UTC](https://community.umbrel.com/t/unable-to-find-image-getumbrel-tor/7776/1 "2022-05-20T10:25:13Z")
Hello everyone, (disclaimer: I tried reading through a lot of threads in the support sections here, but still having issues so now I turn to you) I got the hardware recommended by Umbrel, followed the setup process, and now when I try to access the node in my browser, it is stuck at ‘Starting Umbrel’ ![image](https://canada1.discourse-cdn.com/flex030/uploads/getumbrel/original/2X/2/2a9319278c1df8bee425a3075c5b7926527e2759.png) I have tried Brave, Chrome and Firefox browsers, and all the same. It seems like I get the error Unable to find image ‘getumbrel/tor’ when I check the logs. Any ideas? (and am a n00b, so the more specifics in commands etc you can provide me the better 😅) ---
**Author:** ![peter](https://avatars.discourse-cdn.com/v4/letter/p/278dde/32.png) [@peter](https://community.umbrel.com/u/peter)\ **Post date:** [May 20, 2022, 3:21pm UTC](https://community.umbrel.com/t/unable-to-find-image-getumbrel-tor/7776/2 "2022-05-20T15:21:29Z")
Update - logs are below # umbrel@umbrel:~ $ ~/umbrel/scripts/debug --upload # = Umbrel debug info = ## Umbrel version 0.4.18 ## Flashed OS version v0.4.18 ## Raspberry Pi Model Revision : d03115 Serial : 100000002b469e16 Model : Raspberry Pi 4 Model B Rev 1.5 ## Firmware Dec 1 2021 15:01:54 Copyright © 2012 Broadcom version 71bd3109023a0c8575585ba87cbb374d2eeb038f (clean) (release) (start) ## Temperature temp=54.5’C ## Throttling throttled=0x0 ## Memory usage ``` total used free shared buff/cache available ``` Mem: 7.8G 117M 7.1G 8.0M 570M 7.6G Swap: 0B 0B 0B total: 1.5% system: 1.5% tor: 0% lnd: 0% electrs: 0% bitcoin: 0% ## Memory monitor logs tail: cannot open ‘/home/umbrel/umbrel/scripts/…/logs/memory-monitor.log’ for reading: No such file or directory ## Filesystem information Filesystem Size Used Avail Use% Mounted on /dev/root 59G 3.2G 53G 6% / /dev/sda1 916G 4.1G 866G 1% /home/umbrel/umbrel ## Startup service logs May 20 14:56:04 umbrel systemd[1]: umbrel-startup.service: Service RestartSec=10s expired, scheduling restart. May 20 14:56:04 umbrel systemd[1]: umbrel-startup.service: Scheduled restart job, restart counter is at 64. May 20 14:56:04 umbrel systemd[1]: Stopped Umbrel Startup Service. May 20 14:56:04 umbrel systemd[1]: Starting Umbrel Startup Service… May 20 14:56:04 umbrel umbrel startup[23709]: ====================================== May 20 14:56:04 umbrel umbrel startup[23709]: ============ CONFIGURING ============= May 20 14:56:04 umbrel umbrel startup[23709]: ========= UMBREL (mainnet) =========== May 20 14:56:04 umbrel umbrel startup[23709]: ====================================== May 20 14:56:04 umbrel umbrel startup[23709]: Generating auth credentials May 20 14:56:04 umbrel umbrel startup[23709]: Generating Tor password May 20 14:56:04 umbrel umbrel startup[23709]: Unable to find image ‘getumbrel/tor:v0.4.1.9’ locally May 20 14:56:19 umbrel umbrel startup[23709]: docker: Error response from daemon: Get “[https://registry-1.docker.io/v2/](https://registry-1.docker.io/v2/)”: net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers). May 20 14:56:19 umbrel umbrel startup[23709]: See ‘docker run --help’. May 20 14:56:19 umbrel systemd[1]: umbrel-startup.service: Control process exited, code=exited, status=125/n/a May 20 14:56:19 umbrel systemd[1]: umbrel-startup.service: Failed with result ‘exit-code’. May 20 14:56:19 umbrel systemd[1]: Failed to start Umbrel Startup Service. May 20 14:56:30 umbrel systemd[1]: umbrel-startup.service: Service RestartSec=10s expired, scheduling restart. May 20 14:56:30 umbrel systemd[1]: umbrel-startup.service: Scheduled restart job, restart counter is at 65. May 20 14:56:30 umbrel systemd[1]: Stopped Umbrel Startup Service. May 20 14:56:30 umbrel systemd[1]: Starting Umbrel Startup Service… May 20 14:56:30 umbrel umbrel startup[24054]: ====================================== May 20 14:56:30 umbrel umbrel startup[24054]: ============ CONFIGURING ============= May 20 14:56:30 umbrel umbrel startup[24054]: ========= UMBREL (mainnet) =========== May 20 14:56:30 umbrel umbrel startup[24054]: ====================================== May 20 14:56:30 umbrel umbrel startup[24054]: Generating auth credentials May 20 14:56:30 umbrel umbrel startup[24054]: Generating Tor password May 20 14:56:30 umbrel umbrel startup[24054]: Unable to find image ‘getumbrel/tor:v0.4.1.9’ locally May 20 14:56:31 umbrel systemd[1]: umbrel-startup.service: Control process exited, code=killed, status=15/TERM May 20 14:56:31 umbrel systemd[1]: umbrel-startup.service: Succeeded. May 20 14:56:31 umbrel systemd[1]: Stopped Umbrel Startup Service. ## External storage service logs – Logs begin at Fri 2022-05-13 16:44:08 UTC, end at Fri 2022-05-20 15:17:13 UTC. – May 13 16:44:14 umbrel systemd[1]: Starting External Storage Mounter… May 13 16:44:14 umbrel external storage mounter[500]: Running external storage mount script… May 13 16:44:17 umbrel external storage mounter[500]: Found device “CT1000MX 500SSD1” May 13 16:44:17 umbrel external storage mounter[500]: Blacklisting USB device IDs against UAS driver… May 13 16:44:17 umbrel external storage mounter[500]: Rebinding USB drivers… May 13 16:44:18 umbrel external storage mounter[500]: Checking USB devices are back… May 13 16:44:18 umbrel external storage mounter[500]: Waiting for USB devices… May 13 16:44:19 umbrel external storage mounter[500]: Waiting for USB devices… May 13 16:44:20 umbrel external storage mounter[500]: Waiting for USB devices… May 13 16:44:21 umbrel external storage mounter[500]: Checking if the device is ext4… May 13 16:44:22 umbrel external storage mounter[500]: Yes, it is ext4 May 13 16:44:22 umbrel external storage mounter[500]: Checking if device contains an Umbrel install… May 13 16:44:22 umbrel external storage mounter[500]: Yes, it contains an Umbrel install May 13 16:44:22 umbrel external storage mounter[500]: Bind mounting external storage over local Umbrel installation… May 13 16:44:22 umbrel external storage mounter[500]: Bind mounting external storage over local Docker data dir… May 13 16:44:22 umbrel external storage mounter[500]: Bind mounting external storage to /swap May 13 16:44:22 umbrel external storage mounter[500]: Bind mounting SD card root at /sd-card… May 13 16:44:22 umbrel external storage mounter[500]: Checking Umbrel root is now on external storage… May 13 16:44:24 umbrel external storage mounter[500]: Checking /var/lib/docker is now on external storage… May 13 16:44:24 umbrel external storage mounter[500]: Checking /swap is now on external storage… May 13 16:44:24 umbrel external storage mounter[500]: Setting up swapfile May 13 16:44:25 umbrel external storage mounter[500]: Setting up swapspace version 1, size = 4 GiB (4294963200 bytes) May 13 16:44:25 umbrel external storage mounter[500]: no label, UUID=b3fb536a-6327-40d3-aebf-98ac7cff200e May 13 16:44:25 umbrel external storage mounter[500]: Checking SD Card root is bind mounted at /sd-root… May 13 16:44:25 umbrel external storage mounter[500]: Starting external drive mount monitor… May 13 16:44:25 umbrel external storage mounter[500]: Mount script completed successfully! May 13 16:44:25 umbrel systemd[1]: Started External Storage Mounter. ## External storage SD card update service logs – Logs begin at Fri 2022-05-13 16:44:08 UTC, end at Fri 2022-05-20 15:17:13 UTC. – May 13 16:44:48 umbrel systemd[1]: Starting External Storage SDcard Updater… May 13 16:44:48 umbrel external storage updater[1174]: Checking if SD card Umbrel is newer than external storage… May 13 16:44:49 umbrel external storage updater[1174]: No, SD version is not newer, exiting. May 13 16:44:49 umbrel systemd[1]: Started External Storage SDcard Updater. ## Karen logs tail: cannot open ‘logs/karen.log’ for reading: No such file or directory ## Docker containers NAMES STATUS ## Umbrel logs ERROR: The Compose file ‘./docker-compose.yml’ is invalid because: networks.default.ipam.config.subnet is invalid: should use the CIDR format services.tor\_proxy.ports contains an invalid type, it should be a number, or an object services.bitcoin.ports contains an invalid type, it should be a number, or an object services.electrs.ports contains an invalid type, it should be a number, or an object services.lnd.ports contains an invalid type, it should be a number, or an object services.lnd.ports contains an invalid type, it should be a number, or an object services.nginx.ports contains an invalid type, it should be a number, or an object services.lnd.ports value [‘9735:9735’, ‘:’, ‘:’] has non-unique elements ## Bitcoin Core logs ERROR: The Compose file ‘./docker-compose.yml’ is invalid because: networks.default.ipam.config.subnet is invalid: should use the CIDR format services.tor\_proxy.ports contains an invalid type, it should be a number, or an object services.bitcoin.ports contains an invalid type, it should be a number, or an object services.electrs.ports contains an invalid type, it should be a number, or an object services.lnd.ports contains an invalid type, it should be a number, or an object services.lnd.ports contains an invalid type, it should be a number, or an object services.nginx.ports contains an invalid type, it should be a number, or an object services.lnd.ports value [‘9735:9735’, ‘:’, ‘:’] has non-unique elements ## LND logs ERROR: The Compose file ‘./docker-compose.yml’ is invalid because: networks.default.ipam.config.subnet is invalid: should use the CIDR format services.tor\_proxy.ports contains an invalid type, it should be a number, or an object services.bitcoin.ports contains an invalid type, it should be a number, or an object services.electrs.ports contains an invalid type, it should be a number, or an object services.lnd.ports contains an invalid type, it should be a number, or an object services.lnd.ports contains an invalid type, it should be a number, or an object services.nginx.ports contains an invalid type, it should be a number, or an object services.lnd.ports value [‘9735:9735’, ‘:’, ‘:’] has non-unique elements ## electrs logs ERROR: The Compose file ‘./docker-compose.yml’ is invalid because: networks.default.ipam.config.subnet is invalid: should use the CIDR format services.tor\_proxy.ports contains an invalid type, it should be a number, or an object services.bitcoin.ports contains an invalid type, it should be a number, or an object services.electrs.ports contains an invalid type, it should be a number, or an object services.lnd.ports contains an invalid type, it should be a number, or an object services.lnd.ports contains an invalid type, it should be a number, or an object services.nginx.ports contains an invalid type, it should be a number, or an object services.lnd.ports value [‘9735:9735’, ‘:’, ‘:’] has non-unique elements ## Tor logs # ERROR: The Compose file ‘./docker-compose.yml’ is invalid because: networks.default.ipam.config.subnet is invalid: should use the CIDR format services.tor\_proxy.ports contains an invalid type, it should be a number, or an object services.bitcoin.ports contains an invalid type, it should be a number, or an object services.electrs.ports contains an invalid type, it should be a number, or an object services.lnd.ports contains an invalid type, it should be a number, or an object services.lnd.ports contains an invalid type, it should be a number, or an object services.nginx.ports contains an invalid type, it should be a number, or an object services.lnd.ports value [‘9735:9735’, ‘:’, ‘:’] has non-unique elements # ==== Result ==== The debug script did not automatically detect any issues with your Umbrel. umbrel@umbrel:~ $ ---
**Author:** ![DarthCoin](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/darthcoin/32/1628_2.png) [@DarthCoin](https://community.umbrel.com/u/DarthCoin)\ **Post date:** [May 20, 2022, 3:59pm UTC](https://community.umbrel.com/t/unable-to-find-image-getumbrel-tor/7776/3 "2022-05-20T15:59:12Z")
1. Shut down your umbrel machine 2. take out the mSD 3. put it into your other PC 4. Re-flash it with latest umbrel version 5. put it back in umbrel machine 6. start umbrel Done ---
**Author:** ![peter](https://avatars.discourse-cdn.com/v4/letter/p/278dde/32.png) [@peter](https://community.umbrel.com/u/peter)\ **Post date:** [May 20, 2022, 5:28pm UTC](https://community.umbrel.com/t/unable-to-find-image-getumbrel-tor/7776/4 "2022-05-20T17:28:30Z")
I did that, and got the same issue. Based on the logs, would you suspect a hardware issue with either PI, SSD or mSD?