# Umbrel will boot, but after 3-4 minutes, freezes, can't run debug

**URL:** <https://community.umbrel.com/t/umbrel-will-boot-but-after-3-4-minutes-freezes-cant-run-debug/2500>\
**Category:** Support and Troubleshooting\
**Created:** [August 10, 2021, 4:41am UTC](https://community.umbrel.com/t/umbrel-will-boot-but-after-3-4-minutes-freezes-cant-run-debug/2500 "2021-08-10T04:41:01Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![VCKmog](https://avatars.discourse-cdn.com/v4/letter/v/f05b48/32.png) [@VCKmog](https://community.umbrel.com/u/VCKmog)\
**Post date:** [August 10, 2021, 4:41am UTC](https://community.umbrel.com/t/umbrel-will-boot-but-after-3-4-minutes-freezes-cant-run-debug/2500/1 "2021-08-10T04:41:01Z")

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I noticed by node was working today. (I have rasp pi 4gb - built as website recommends) It has run fine for several months. I updated to 0.4.0 recently. When I rebooted the umbrel, it would work for a few minutes, then the sync would stop at 99.96% (it is 21 hours out of date) but then go to zero %. In the settings window

 ![screenshot](https://canada1.discourse-cdn.com/flex030/uploads/getumbrel/original/1X/c6f876989e8188f9a26b7c93ce3a1c192a3c6195.jpeg) the temp window shows a bunch of code, and I can’t reboot or shutdown from settings. I can reboot from ssh into umbrel, but the folder from umbrel is empty. I can’t seem to run debug. I tried reflashing the SD card. It seem to load OK, but after a few minutes, the same issue happened. Freezes, won’t sync, can’t troubleshoot.

This is what I get from terminal:

**umbrel@umbrel** : **~ $** cd umbrel/  
**umbrel@umbrel** : **~/umbrel $** ls  
ls: reading directory ‘.’: Input/output error  
**umbrel@umbrel** : **~/umbrel $** ~umbrel/scripts/debug --upload  
-bash: /home/umbrel/scripts/debug: No such file or directory

What are next troubleshooting steps if I can’t create a debug report?

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**Author:** ![dertize](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/dertize/32/253_2.png) [@dertize](https://community.umbrel.com/u/dertize)\
**Post date:** [March 9, 2022, 10:42pm UTC](https://community.umbrel.com/t/umbrel-will-boot-but-after-3-4-minutes-freezes-cant-run-debug/2500/2 "2022-03-09T22:42:32Z")

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Hey @VCKmog I have the same issue. Have you found a solution yet?

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**Author:** ![LoboGuara](https://avatars.discourse-cdn.com/v4/letter/l/54ee81/32.png) [@LoboGuara](https://community.umbrel.com/u/LoboGuara)\
**Post date:** [March 10, 2022, 2:35am UTC](https://community.umbrel.com/t/umbrel-will-boot-but-after-3-4-minutes-freezes-cant-run-debug/2500/3 "2022-03-10T02:35:31Z")

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Seems a hardware failure of external storage system (usb cable, usb-to-sata adapter or SSD). Try testing each of this to find the compromissed part.  
You can also plug a monitor to hdmi output of RasPi and restart it. Look for the error messages.

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**Author:** ![VCKmog](https://avatars.discourse-cdn.com/v4/letter/v/f05b48/32.png) [@VCKmog](https://community.umbrel.com/u/VCKmog)\
**Post date:** [March 28, 2022, 2:56am UTC](https://community.umbrel.com/t/umbrel-will-boot-but-after-3-4-minutes-freezes-cant-run-debug/2500/4 "2022-03-28T02:56:20Z")

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My issues was the case for the Hard Drive, the power supplied over USB was causing issues. ( I did not purchase the recommended case from the umbrel build as it was not available at the time.). I had a SATA docker that had it’s own power. When I transfer that HD to the SATA docker and plugged it into the Pi - it started working again. So - it was a hardware issue.