# Umbrel installation failed - "Error: System service failed" **URL:** \ **Category:** Support and Troubleshooting\ **Created:** [November 28, 2021, 1:58pm UTC](https://community.umbrel.com/t/umbrel-installation-failed-error-system-service-failed/4900 "2021-11-28T13:58:22Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![lo\_ol](https://avatars.discourse-cdn.com/v4/letter/l/4da419/32.png) [@lo\_ol](https://community.umbrel.com/u/lo_ol)\ **Post date:** [November 28, 2021, 1:58pm UTC](https://community.umbrel.com/t/umbrel-installation-failed-error-system-service-failed/4900/1 "2021-11-28T13:58:22Z")
Hello, I hope you are well. I just tried to install Umbrel but while trying to connect to Umbrel local I got the message “Error: System service failed”. Here is my setup: - Raspberry Pi 4 modèle B - 8GB - Official Raspberry Pi power cable USB-C 5.1V 3A - Crucial MX500 SSD - CT1000MX500SSD1 - 1 To - Serial ATA - SATA 6.0 Gb/s recommended by Umbrel - 32 Go microSDHC card SanDisk Extreme PRO 32 Go 100 Mo/s, Class 10, U3, V30, A1 I went to this support webpage [Troubleshooting - UmbrelInfo](https://umbrelinfo.gitlab.io/troubleshooting.html) I am able to connect to my Umbrel through SSH using Putty but didn’t achieve to get the _debug_ file. ![Umbrel_SSH debug file](https://canada1.discourse-cdn.com/flex030/uploads/getumbrel/original/2X/0/030ba9e3c97ee64b5db2318bf213ecfe48952a4e.png) Could you provide me some guidelines and help? Thanks a lot! lo ---
**Author:** ![DarthCoin](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/darthcoin/32/1628_2.png) [@DarthCoin](https://community.umbrel.com/u/DarthCoin)\ **Post date:** [November 28, 2021, 3:13pm UTC](https://community.umbrel.com/t/umbrel-installation-failed-error-system-service-failed/4900/2 "2021-11-28T15:13:48Z")
1. That gitlab page is NOT Umbrel support page. It was in the past but is not anymore. [Here you have all guides and troubleshooting for Umbrel](http://community.umbrel.com/c/guides/14/l/top/all) 2. to run the debug log, you need to be in the “umbrel” folder so first run cd umbrel. ---
**Author:** ![lo\_ol](https://avatars.discourse-cdn.com/v4/letter/l/4da419/32.png) [@lo\_ol](https://community.umbrel.com/u/lo_ol)\ **Post date:** [November 28, 2021, 4:15pm UTC](https://community.umbrel.com/t/umbrel-installation-failed-error-system-service-failed/4900/3 "2021-11-28T16:15:02Z")
Thanks for your answer and your help 👍 I just did _cd umbrel_ but I still can’t access to _/umbrel/scripts/debug --upload_ ![Umbrel_SSH debug file 2](https://canada1.discourse-cdn.com/flex030/uploads/getumbrel/original/2X/9/9018dfe4300fc204cd71d9f6a3a6856cafe9d76a.png) ---
**Author:** ![DarthCoin](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/darthcoin/32/1628_2.png) [@DarthCoin](https://community.umbrel.com/u/DarthCoin)\ **Post date:** [November 28, 2021, 4:27pm UTC](https://community.umbrel.com/t/umbrel-installation-failed-error-system-service-failed/4900/4 "2021-11-28T16:27:48Z")
umbrel/scripts/debug tail -f ~/umbrel/bitcoin/debug.log tail -f ~/umbrel/lnd/logs/bitcoin/mainnet/lnd.log docker ps ---
**Author:** ![lo\_ol](https://avatars.discourse-cdn.com/v4/letter/l/4da419/32.png) [@lo\_ol](https://community.umbrel.com/u/lo_ol)\ **Post date:** [November 28, 2021, 4:59pm UTC](https://community.umbrel.com/t/umbrel-installation-failed-error-system-service-failed/4900/5 "2021-11-28T16:59:07Z")
Thanks Here is my debug file # ===================== = Umbrel debug info = ## Umbrel version 0.4.8 ## Flashed OS version v0.4.8 ## Raspberry Pi Model Revision : d03114 Serial : 100000002b679549 Model : Raspberry Pi 4 Model B Rev 1.4 ## Firmware Oct 29 2021 10:47:33 Copyright © 2012 Broadcom version b8a114e5a9877e91ca8f26d1a5ce904b2ad3cf13 (clean) (release) (start) ## Temperature temp=44.3’C ## Throttling throttled=0x0 ## Memory usage ``` total used free shared buff/cache available ``` Mem: 7.8G 127M 7.5G 8.0M 208M 7.6G Swap: 0B 0B 0B total: 1.6% system: 1.6% tor: 0% lnd: 0% electrs: 0% bitcoin: 0% ## Memory monitor logs tail: cannot open ‘/home/umbrel/umbrel/scripts/…/logs/memory-monitor.log’ for reading: No such file or directory ## Filesystem information Filesystem Size Used Avail Use% Mounted on /dev/root 29G 3.1G 25G 11% / /dev/root 29G 3.1G 25G 11% / ## Startup service logs – Logs begin at Sun 2021-11-28 14:41:03 UTC, end at Sun 2021-11-28 16:54:10 UTC. – Nov 28 14:41:09 umbrel systemd[1]: Dependency failed for Umbrel Startup Service. Nov 28 14:41:09 umbrel systemd[1]: umbrel-startup.service: Job umbrel-startup.service/start failed with result ‘dependency’. ## External storage service logs – Logs begin at Sun 2021-11-28 14:41:03 UTC, end at Sun 2021-11-28 16:54:10 UTC. – Nov 28 14:41:07 umbrel systemd[1]: Starting External Storage Mounter… Nov 28 14:41:07 umbrel external storage mounter[490]: Running external storage mount script… Nov 28 14:41:07 umbrel external storage mounter[490]: Found device “ASMT 2235” Nov 28 14:41:07 umbrel external storage mounter[490]: Blacklisting USB device IDs against UAS driver… Nov 28 14:41:07 umbrel external storage mounter[490]: Rebinding USB drivers… Nov 28 14:41:07 umbrel external storage mounter[490]: Checking USB devices are back… Nov 28 14:41:07 umbrel external storage mounter[490]: Waiting for USB devices… Nov 28 14:41:08 umbrel external storage mounter[490]: Waiting for USB devices… Nov 28 14:41:09 umbrel external storage mounter[490]: Checking if the device is ext4… Nov 28 14:41:09 umbrel external storage mounter[490]: No, it’s not ext4 Nov 28 14:41:09 umbrel external storage mounter[490]: Formatting device… Nov 28 14:41:09 umbrel external storage mounter[490]: wipefs: error: /dev/sda: probing initialization failed: No medium found Nov 28 14:41:09 umbrel systemd[1]: umbrel-external-storage.service: Main process exited, code=exited, status=1/FAILURE Nov 28 14:41:09 umbrel systemd[1]: umbrel-external-storage.service: Failed with result ‘exit-code’. Nov 28 14:41:09 umbrel systemd[1]: Failed to start External Storage Mounter. ## External storage SD card update service logs – Logs begin at Sun 2021-11-28 14:41:03 UTC, end at Sun 2021-11-28 16:54:10 UTC. – Nov 28 14:41:09 umbrel systemd[1]: Dependency failed for External Storage SDcard Updater. Nov 28 14:41:09 umbrel systemd[1]: umbrel-external-storage-sdcard-update.service: Job umbrel-external-storage-sdcard-update.service/start failed with result ‘dependency’. ## Karen logs tail: cannot open ‘logs/karen.log’ for reading: No such file or directory ## Docker containers NAMES STATUS ## Umbrel logs ERROR: The Compose file ‘./docker-compose.yml’ is invalid because: networks.default.ipam.config.subnet is invalid: should use the CIDR format services.tor.ports contains an invalid type, it should be a number, or an object services.bitcoin.ports contains an invalid type, it should be a number, or an object services.electrs.ports contains an invalid type, it should be a number, or an object services.lnd.ports contains an invalid type, it should be a number, or an object services.lnd.ports contains an invalid type, it should be a number, or an object services.nginx.ports contains an invalid type, it should be a number, or an object services.lnd.ports value [‘9735:9735’, ‘:’, ‘:’] has non-unique elements ## Bitcoin Core logs ERROR: The Compose file ‘./docker-compose.yml’ is invalid because: networks.default.ipam.config.subnet is invalid: should use the CIDR format services.tor.ports contains an invalid type, it should be a number, or an object services.bitcoin.ports contains an invalid type, it should be a number, or an object services.electrs.ports contains an invalid type, it should be a number, or an object services.lnd.ports contains an invalid type, it should be a number, or an object services.lnd.ports contains an invalid type, it should be a number, or an object services.nginx.ports contains an invalid type, it should be a number, or an object services.lnd.ports value [‘9735:9735’, ‘:’, ‘:’] has non-unique elements ## LND logs ERROR: The Compose file ‘./docker-compose.yml’ is invalid because: networks.default.ipam.config.subnet is invalid: should use the CIDR format services.tor.ports contains an invalid type, it should be a number, or an object services.bitcoin.ports contains an invalid type, it should be a number, or an object services.electrs.ports contains an invalid type, it should be a number, or an object services.lnd.ports contains an invalid type, it should be a number, or an object services.lnd.ports contains an invalid type, it should be a number, or an object services.nginx.ports contains an invalid type, it should be a number, or an object services.lnd.ports value [‘9735:9735’, ‘:’, ‘:’] has non-unique elements ## electrs logs ERROR: The Compose file ‘./docker-compose.yml’ is invalid because: networks.default.ipam.config.subnet is invalid: should use the CIDR format services.tor.ports contains an invalid type, it should be a number, or an object services.bitcoin.ports contains an invalid type, it should be a number, or an object services.electrs.ports contains an invalid type, it should be a number, or an object services.lnd.ports contains an invalid type, it should be a number, or an object services.lnd.ports contains an invalid type, it should be a number, or an object services.nginx.ports contains an invalid type, it should be a number, or an object services.lnd.ports value [‘9735:9735’, ‘:’, ‘:’] has non-unique elements ## Tor logs # ERROR: The Compose file ‘./docker-compose.yml’ is invalid because: networks.default.ipam.config.subnet is invalid: should use the CIDR format services.tor.ports contains an invalid type, it should be a number, or an object services.bitcoin.ports contains an invalid type, it should be a number, or an object services.electrs.ports contains an invalid type, it should be a number, or an object services.lnd.ports contains an invalid type, it should be a number, or an object services.lnd.ports contains an invalid type, it should be a number, or an object services.nginx.ports contains an invalid type, it should be a number, or an object services.lnd.ports value [‘9735:9735’, ‘:’, ‘:’] has non-unique elements # ==== Result ==== The debug script did not automatically detect any issues with your Umbrel. Can you help me to well exploit it? Best ---
**Author:** ![DarthCoin](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/darthcoin/32/1628_2.png) [@DarthCoin](https://community.umbrel.com/u/DarthCoin)\ **Post date:** [November 28, 2021, 7:40pm UTC](https://community.umbrel.com/t/umbrel-installation-failed-error-system-service-failed/4900/6 "2021-11-28T19:40:35Z")
> [@lo\_ol](#): > > umbrel external storage mounter[490]: No, it’s not ext4 > Nov 28 14:41:09 umbrel external storage mounter[490]: Formatting device… > Nov 28 14:41:09 umbrel external storage mounter[490]: wipefs: error: /dev/sda: probing initialization failed: No medium found > Nov 28 14:41:09 umbrel systemd[1]: umbrel-external-storage.service: Main process exited, code=exited, status=1/FAILURE > Nov 28 14:41:09 umbrel systemd[1]: umbrel-external-storage.service: Failed with result ‘exit-code’. > Nov 28 14:41:09 umbrel systemd[1]: Failed to start External Storage Mounter. The answer is right there. You had formatted the SSD in other format than ext4 or is simple damaged drive and / or cable is failing. Start from scratch, with well connected drive, not formatted, just wipe the partition (umbrel installation will do it). Also re-.flash mSD card with latest Umbrel version ---
**Author:** ![lo\_ol](https://avatars.discourse-cdn.com/v4/letter/l/4da419/32.png) [@lo\_ol](https://community.umbrel.com/u/lo_ol)\ **Post date:** [November 28, 2021, 9:20pm UTC](https://community.umbrel.com/t/umbrel-installation-failed-error-system-service-failed/4900/7 "2021-11-28T21:20:32Z")
I just check the SSD and it was just in fact not enough push into its case 🤦‍♂️ ---
**Author:** ![DarthCoin](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/darthcoin/32/1628_2.png) [@DarthCoin](https://community.umbrel.com/u/DarthCoin)\ **Post date:** [November 29, 2021, 9:22am UTC](https://community.umbrel.com/t/umbrel-installation-failed-error-system-service-failed/4900/8 "2021-11-29T09:22:45Z")
Oh, good that was just that. You were lucky. ---
**Author:** ![lo\_ol](https://avatars.discourse-cdn.com/v4/letter/l/4da419/32.png) [@lo\_ol](https://community.umbrel.com/u/lo_ol)\ **Post date:** [November 29, 2021, 9:55am UTC](https://community.umbrel.com/t/umbrel-installation-failed-error-system-service-failed/4900/9 "2021-11-29T09:55:42Z")
Yeah not complicate at the end The issue was between the screen and the keyboard ^^ Synchronized at 35% yet 🙂 Thanks for your advices!