# Umbrel Apps Stuck in "Starting," Reboot, and Shutdown Issues, Debug Data Fetch Error **URL:** \ **Category:** Support and Troubleshooting\ **Created:** [September 11, 2023, 10:57am UTC](https://community.umbrel.com/t/umbrel-apps-stuck-in-starting-reboot-and-shutdown-issues-debug-data-fetch-error/13624 "2023-09-11T10:57:48Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![tomura](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/tomura/32/4611_2.png) [@tomura](https://community.umbrel.com/u/tomura)\ **Post date:** [September 11, 2023, 10:57am UTC](https://community.umbrel.com/t/umbrel-apps-stuck-in-starting-reboot-and-shutdown-issues-debug-data-fetch-error/13624/1 "2023-09-11T10:57:48Z")
Hello Umbrel Community, I’m encountering some issues with my Umbrel node, and I’m hoping to get some assistance in resolving them. Here’s a summary of the situation: 1. All Umbrel apps are stuck in the “Starting” phase. 2. Attempting to reboot or shut down the node results in the respective screen freezing without progressing. 3. I performed a reinstallation of Umbrel. 4. When trying to install apps, they remain stuck at the “INSTALLING” stage. 5. The reboot and shutdown issues persist even after the reinstallation. 6. Upon checking the logs from the management interface, I encountered the following error: “Error: Failed to fetch debug data.” I would greatly appreciate any guidance or assistance in troubleshooting these issues. If anyone has experienced similar problems or has insights into potential solutions, please share your thoughts. Additionally, if there are specific logs or diagnostic information you’d like me to provide, please let me know, and I’ll do my best to provide them. Thank you for your help. Best regards, ---
**Author:** ![smolgrrr](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/smolgrrr/32/2825_2.png) [@smolgrrr](https://community.umbrel.com/u/smolgrrr)\ **Post date:** [September 11, 2023, 11:50am UTC](https://community.umbrel.com/t/umbrel-apps-stuck-in-starting-reboot-and-shutdown-issues-debug-data-fetch-error/13624/2 "2023-09-11T11:50:45Z")
Hi @tomura Some troubleshooting logs would be great, thanks! You can generate them from the settings dashboard on your Umbrel, by pressing ‘START’ under troubleshooting. ---
**Author:** ![tomura](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/tomura/32/4611_2.png) [@tomura](https://community.umbrel.com/u/tomura)\ **Post date:** [September 11, 2023, 12:19pm UTC](https://community.umbrel.com/t/umbrel-apps-stuck-in-starting-reboot-and-shutdown-issues-debug-data-fetch-error/13624/3 "2023-09-11T12:19:15Z")
Thank you for your response! I apologize for any confusion in my previous messages. I have already executed Troubleshoot → START from the Setting screen, and as a result, I encountered “Error: Failed to fetch debug data.” Please let me know if there are any additional steps I should take or things to check. ![image](https://canada1.discourse-cdn.com/flex030/uploads/getumbrel/original/2X/7/7c8243d85249ee580db48627971288e7fae51491.jpeg) ---
**Author:** ![smolgrrr](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/smolgrrr/32/2825_2.png) [@smolgrrr](https://community.umbrel.com/u/smolgrrr)\ **Post date:** [September 11, 2023, 12:28pm UTC](https://community.umbrel.com/t/umbrel-apps-stuck-in-starting-reboot-and-shutdown-issues-debug-data-fetch-error/13624/4 "2023-09-11T12:28:40Z")
Strange. Here is another method for generating troubleshooting logs- hopefully this works. > [@Official Umbrel Troubleshooting Guide and FAQ](https://community.umbrel.com/t/official-umbrel-troubleshooting-guide-and-faq/9873/1): > > SSH (Secure Shell) is a way to access and control a device, such as your Umbrel server running on a Umbrel Home or Raspberry Pi, via the command line. To access Umbrel via SSH, follow these steps: > > 1. Open a terminal window on your computer. On macOS, you can open the Terminal app that’s installed by default on every Mac. On Windows, you can open Command Prompt or the PowerShell app. > 2. Type in the following command\* and press the `Enter` key:`ssh -t umbrel@umbrel.local`\*In the command given above, you can replace `umbrel.local` with the local IP of your Umbrel if you prefer. If you are using PowerShell on Windows 10, you may need to run `ssh umbrel@umbrel` instead of the command given above. > 3. You will then be prompted to enter your password. This is the same password you use to access your Umbrel through a browser. The default password before you have created an account on your Umbrel is `moneyprintergobrrr` on Raspberry Pi, and `umbrel` on Umbrel Home. You will not be able to see your password as you type it into the terminal. Once you have typed in your password, press the `Enter` key. > > This will established an SSH connection to your Umbrel server. You can now begin using the command line interface to perform various actions and troubleshoot issues that require SSH. > [@Official Umbrel Troubleshooting Guide and FAQ](https://community.umbrel.com/t/official-umbrel-troubleshooting-guide-and-faq/9873/1): > > Run the following command. If you are on a Linux machine, you may need to replace `~/umbrel` with the path to your installation directory, as described in _Troubleshooting on Linux_:`sudo ~/umbrel/scripts/debug` ---
**Author:** ![tomura](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/tomura/32/4611_2.png) [@tomura](https://community.umbrel.com/u/tomura)\ **Post date:** [September 11, 2023, 12:46pm UTC](https://community.umbrel.com/t/umbrel-apps-stuck-in-starting-reboot-and-shutdown-issues-debug-data-fetch-error/13624/5 "2023-09-11T12:46:58Z")
I’ve tried an SSH connection, but I received the following message: > Permission denied, please try again. Does this mean that my password is incorrect? I ran `sudo ~/umbrel/scripts/debug` and obtained the following logs. Is there any clue in this log? # ===================== = Umbrel debug info = ## Umbrel version 0.5.4 ## Memory usage ``` total used free shared buff/cache available ``` Mem: 7.8G 1.7G 2.7G 39M 3.3G 5.7G Swap: 3.7G 0B 3.7G total: 21.7% system: 21.7% ## Memory monitor logs 9965 ? S 0:00 bash ./scripts/memory-monitor Memory monitor is already running ## Filesystem information Filesystem Size Used Avail Use% Mounted on /dev/mapper/ubuntu–vg-ubuntu–lv 913G 31G 836G 4% / /dev/mapper/ubuntu–vg-ubuntu–lv 913G 31G 836G 4% / ## Karen logs 9953 ? S 0:00 bash ./karen 10017 ? S 0:00 bash ./karen karen is already running ## Docker containers NAMES STATUS auth Up 9 hours manager Up 9 hours nginx Up 10 hours dashboard Up 10 hours tor\_proxy Up 10 hours ## Umbrel logs Attaching to manager manager | ::ffff:10.21.21.2 - - [Mon, 11 Sep 2023 12:38:49 GMT] “GET /v1/system/memory HTTP/1.0” 200 86 “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.0.0 Safari/537.36” manager | manager | umbrel-manager manager | ::ffff:10.21.21.2 - - [Mon, 11 Sep 2023 12:38:49 GMT] “GET /v1/system/storage HTTP/1.0” 200 90 “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.0.0 Safari/537.36” manager | manager | umbrel-manager manager | ::ffff:10.21.21.2 - - [Mon, 11 Sep 2023 12:38:50 GMT] “GET /v1/apps HTTP/1.0” 304 - “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.0.0 Safari/537.36” manager | manager | umbrel-manager manager | ::ffff:10.21.21.2 - - [Mon, 11 Sep 2023 12:38:50 GMT] “GET /v1/system/get-update HTTP/1.0” 304 - “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.0.0 Safari/537.36” manager | manager | umbrel-manager manager | ::ffff:10.21.21.2 - - [Mon, 11 Sep 2023 12:39:49 GMT] “GET /v1/apps?installed=1 HTTP/1.0” 304 - “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.0.0 Safari/537.36” manager | manager | umbrel-manager manager | ::ffff:10.21.21.2 - - [Mon, 11 Sep 2023 12:39:49 GMT] “GET /v1/system/memory HTTP/1.0” 200 86 “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.0.0 Safari/537.36” manager | manager | umbrel-manager manager | ::ffff:10.21.21.2 - - [Mon, 11 Sep 2023 12:39:49 GMT] “GET /v1/system/update-status HTTP/1.0” 304 - “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.0.0 Safari/537.36” manager | manager | umbrel-manager manager | ::ffff:10.21.21.2 - - [Mon, 11 Sep 2023 12:39:49 GMT] “GET /v1/system/storage HTTP/1.0” 200 90 “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.0.0 Safari/537.36” manager | manager | umbrel-manager manager | ::ffff:10.21.21.2 - - [Mon, 11 Sep 2023 12:39:50 GMT] “GET /v1/apps HTTP/1.0” 304 - “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.0.0 Safari/537.36” manager | manager | umbrel-manager manager | ::ffff:10.21.21.2 - - [Mon, 11 Sep 2023 12:39:50 GMT] “GET /v1/system/get-update HTTP/1.0” 304 - “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.0.0 Safari/537.36” manager | manager | umbrel-manager ## Tor Proxy logs Attaching to tor\_proxy tor\_proxy | Sep 11 03:03:05.000 [notice] Bootstrapped 100% (done): Done tor\_proxy | Sep 11 04:22:56.000 [warn] Received http status code 404 (“Not found”) from server 131.153.152.170:443 while fetching “/tor/keys/fp/EFCBE720AB3A82B99F9E953CD5BF50F7EEFC7B97”. tor\_proxy | Sep 11 05:48:57.000 [warn] Received http status code 404 (“Not found”) from server 185.177.229.15:8080 while fetching “/tor/keys/fp/EFCBE720AB3A82B99F9E953CD5BF50F7EEFC7B97”. tor\_proxy | Sep 11 07:12:57.000 [warn] Received http status code 404 (“Not found”) from server 131.153.152.170:443 while fetching “/tor/keys/fp/EFCBE720AB3A82B99F9E953CD5BF50F7EEFC7B97”. tor\_proxy | Sep 11 08:14:57.000 [warn] Received http status code 404 (“Not found”) from server 131.153.152.170:443 while fetching “/tor/keys/fp/EFCBE720AB3A82B99F9E953CD5BF50F7EEFC7B97”. tor\_proxy | Sep 11 09:02:51.000 [notice] Heartbeat: Tor’s uptime is 6:00 hours, with 0 circuits open. I’ve sent 1.14 MB and received 13.22 MB. I’ve received 0 connections on IPv4 and 0 on IPv6. I’ve made 10 connections with IPv4 and 0 with IPv6. tor\_proxy | Sep 11 09:02:51.000 [notice] While bootstrapping, fetched this many bytes: 678120 (consensus network-status fetch); 14103 (authority cert fetch); 11976915 (microdescriptor fetch) tor\_proxy | Sep 11 09:02:51.000 [notice] While not bootstrapping, fetched this many bytes: 48854 (consensus network-status fetch); 252 (authority cert fetch) tor\_proxy | Sep 11 09:22:58.000 [warn] Received http status code 404 (“Not found”) from server 185.177.229.15:8080 while fetching “/tor/keys/fp/EFCBE720AB3A82B99F9E953CD5BF50F7EEFC7B97”. tor\_proxy | Sep 11 10:16:58.000 [warn] Received http status code 404 (“Not found”) from server 185.177.229.15:8080 while fetching “/tor/keys/fp/EFCBE720AB3A82B99F9E953CD5BF50F7EEFC7B97”. ================ ==== Result ==== ================ ==== END ===== ---
**Author:** ![smolgrrr](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/smolgrrr/32/2825_2.png) [@smolgrrr](https://community.umbrel.com/u/smolgrrr)\ **Post date:** [September 12, 2023, 12:13pm UTC](https://community.umbrel.com/t/umbrel-apps-stuck-in-starting-reboot-and-shutdown-issues-debug-data-fetch-error/13624/6 "2023-09-12T12:13:15Z")
Thanks @tomura Ok doesn’t seem to be anything too major here Please try the following script and let me know how that goes. You may want to hard refresh the Umbrel webpage once the process completes. > sudo ~/umbrel/scripts/stop && sudo ~/umbrel/scripts/start ---
**Author:** ![tomura](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/tomura/32/4611_2.png) [@tomura](https://community.umbrel.com/u/tomura)\ **Post date:** [September 15, 2023, 2:13pm UTC](https://community.umbrel.com/t/umbrel-apps-stuck-in-starting-reboot-and-shutdown-issues-debug-data-fetch-error/13624/7 "2023-09-15T14:13:41Z")
Thank you for your support! However, in the end, I resolved the issue by reinstalling Ubuntu and Umbrel. It works well now. ---
**Author:** ![austin](https://avatars.discourse-cdn.com/v4/letter/a/77aa72/32.png) [@austin](https://community.umbrel.com/u/austin)\ **Post date:** [February 27, 2024, 4:17am UTC](https://community.umbrel.com/t/umbrel-apps-stuck-in-starting-reboot-and-shutdown-issues-debug-data-fetch-error/13624/8 "2024-02-27T04:17:56Z")
I seem to have the same problem. I noticed that when I tried to SSH into the umbrella using the password I set up when I originally started the device it didn’t work, however, when I used “umbrel” per your post it worked. I got a lot of errors when I rans the debug script. Can someone help me figure out how to fix them? ---
**Author:** ![smolgrrr](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/smolgrrr/32/2825_2.png) [@smolgrrr](https://community.umbrel.com/u/smolgrrr)\ **Post date:** [March 15, 2024, 3:55am UTC](https://community.umbrel.com/t/umbrel-apps-stuck-in-starting-reboot-and-shutdown-issues-debug-data-fetch-error/13624/9 "2024-03-15T03:55:00Z")
Hi @austin Apologies for the delayed response. Feel free to post those logs here. You can use [https://pastebin.com/](https://pastebin.com/) if that makes it easier 🙂 ---
**Author:** ![austin](https://avatars.discourse-cdn.com/v4/letter/a/77aa72/32.png) [@austin](https://community.umbrel.com/u/austin)\ **Post date:** [March 15, 2024, 5:35am UTC](https://community.umbrel.com/t/umbrel-apps-stuck-in-starting-reboot-and-shutdown-issues-debug-data-fetch-error/13624/10 "2024-03-15T05:35:39Z")
I figured out how to get the Umbrel to work; however, when I SSH into the device, I still use the default password. ---
**Author:** ![ddavidel](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/ddavidel/32/5175_2.png) [@ddavidel](https://community.umbrel.com/u/ddavidel)\ **Post date:** [March 16, 2024, 2:01pm UTC](https://community.umbrel.com/t/umbrel-apps-stuck-in-starting-reboot-and-shutdown-issues-debug-data-fetch-error/13624/11 "2024-03-16T14:01:45Z")
Whenever one of my apps gets stuck on Starting… I connect the the server via SSH and manually restart it. I’ll use the **Tailscale** app as an example. Once connected to the server run the following command: ```auto sudo docker ps ``` This will list all the containers running on docker showing you a table. Under the **NAMES** column identify the app you want to restart and copy it’s name. Then run the following command: ```auto sudo docker container restart app_name ``` That’s it. Go on your [http://umbrel.local](http://umbrel.local) and the app should be running.