# Problem installing umbrel on Raspberry Pi 4 "couldn't get connection details"

**URL:** <https://community.umbrel.com/t/problem-installing-umbrel-on-raspberry-pi-4-couldnt-get-connection-details/11939>\
**Category:** Support and Troubleshooting\
**Created:** [March 26, 2023, 11:25pm UTC](https://community.umbrel.com/t/problem-installing-umbrel-on-raspberry-pi-4-couldnt-get-connection-details/11939 "2023-03-26T23:25:27Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![GUI](https://avatars.discourse-cdn.com/v4/letter/g/71c47a/32.png) [@GUI](https://community.umbrel.com/u/GUI)\
**Post date:** [March 26, 2023, 11:25pm UTC](https://community.umbrel.com/t/problem-installing-umbrel-on-raspberry-pi-4-couldnt-get-connection-details/11939/1 "2023-03-26T23:25:27Z")

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Hey all!

I’ve setup a new Raspberry Pi 4 box. Everything seems to be ok, flashed my SD card with no issue apparently, connected it to my router via Ethernet and it seems to be working fine.

But when I start Umbrel it get stucks. I have a lot of “OK” lines then I get “couldn’t get connection details”. It freezes there for 2 mins then I have a last line “[OK] Started daily apt upgrade and clean activities”. And that’s it, nothing else happens from there.

Do you know what the problem could be? I’m clueless right now…

 ![signal-2023-03-26-120044_002](https://canada1.discourse-cdn.com/flex030/uploads/getumbrel/original/2X/b/b2e1e9502a300aa8cf3f42f74b5d93cee6eb5c04.jpeg)

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**Author:** ![umbrellers](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/umbrellers/32/3906_2.png) [@umbrellers](https://community.umbrel.com/u/umbrellers)\
**Post date:** [April 17, 2023, 2:11am UTC](https://community.umbrel.com/t/problem-installing-umbrel-on-raspberry-pi-4-couldnt-get-connection-details/11939/2 "2023-04-17T02:11:48Z")

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I have this exact same problem. Did you fix this?

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**Author:** ![menezes](https://avatars.discourse-cdn.com/v4/letter/m/c0e974/32.png) [@menezes](https://community.umbrel.com/u/menezes)\
**Post date:** [June 16, 2023, 1:10pm UTC](https://community.umbrel.com/t/problem-installing-umbrel-on-raspberry-pi-4-couldnt-get-connection-details/11939/3 "2023-06-16T13:10:06Z")

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Hi,

Has anyone found a solution to this problem yet?

started daily apt upgrade and clean activities

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**Author:** ![truepudding](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/truepudding/32/5024_2.png) [@truepudding](https://community.umbrel.com/u/truepudding)\
**Post date:** [January 26, 2024, 9:47pm UTC](https://community.umbrel.com/t/problem-installing-umbrel-on-raspberry-pi-4-couldnt-get-connection-details/11939/4 "2024-01-26T21:47:47Z")

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same problem

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**Author:** ![truepudding](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/truepudding/32/5024_2.png) [@truepudding](https://community.umbrel.com/u/truepudding)\
**Post date:** [January 26, 2024, 11:27pm UTC](https://community.umbrel.com/t/problem-installing-umbrel-on-raspberry-pi-4-couldnt-get-connection-details/11939/5 "2024-01-26T23:27:04Z")

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Finding that error in the source code, it seems to be trying to read the file _/home/umbrel/umbrel/tor/data/web/hostname_ or resolve the ip address. If it can’t, this function returns and leaves you in a state where you can’t access the terminal. I can still ssh in just fine

that error can be found in the [source code](https://github.com/getumbrel/umbrel/blob/55882037cd8670b05a969f9d1ce67e273e648c00/scripts/umbrel-os/umbrel-details#L90).