# Problem installing apps

**URL:** <https://community.umbrel.com/t/problem-installing-apps/7002>\
**Category:** Support and Troubleshooting\
**Created:** [March 31, 2022, 8:52am UTC](https://community.umbrel.com/t/problem-installing-apps/7002 "2022-03-31T08:52:18Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![JulUll](https://avatars.discourse-cdn.com/v4/letter/j/e19b73/32.png) [@JulUll](https://community.umbrel.com/u/JulUll)\
**Post date:** [March 31, 2022, 8:52am UTC](https://community.umbrel.com/t/problem-installing-apps/7002/1 "2022-03-31T08:52:18Z")

</div>

Hello all,

Quite new to Umbrel, I’ve installed it on my dedicated serveur running on Debian 11, 96GB ram 36TB HDD a quite big thing so …  
All seems to work quite well, but …  
I’m unable to install apps on the web interface, it stucks on “INSTALLING…”

I managed to install manually with the script ./scripts/app (sudo ./app install $appname), but …  
Now, it stuck on “STARTING…” on the interface, except for mempool which works well, other apps stay shown “STARTING…”  
I tryed on different browsers, and bitcoin core is fully synchronized.

Is it a known problem? What could I do ?  
Thanks in advance! 🙂

---

<div class="post-metadata">

**Author:** ![DarthCoin](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/darthcoin/32/1628_2.png) [@DarthCoin](https://community.umbrel.com/u/DarthCoin)\
**Post date:** [March 31, 2022, 10:18am UTC](https://community.umbrel.com/t/problem-installing-apps/7002/2 "2022-03-31T10:18:52Z")

</div>

> [@Umbrel Troubleshooting Guide](http://community.umbrel.com/t/umbrel-troubleshooting-guide/3632/):
>
> Edit by moderators The new, official troubleshooting guide can be found here: Huge thanks to DarthCoin for writing and maintaining the previous community version of the guide.

---

<div class="post-metadata">

**Author:** ![JulUll](https://avatars.discourse-cdn.com/v4/letter/j/e19b73/32.png) [@JulUll](https://community.umbrel.com/u/JulUll)\
**Post date:** [March 31, 2022, 11:09am UTC](https://community.umbrel.com/t/problem-installing-apps/7002/3 "2022-03-31T11:09:48Z")

</div>

Okay I think I found it… 2 things:  
Karen was not properly started, causing apps not installing from the web interface, and … Due to my quite particular configuration (I access my umbrel interface via ssh tunneling) I have to explicitely open a tunnel for each app port, and oh magick it doesn’t appear as “STARTING…” anymore! (No needed for mempool apparently)…  
Maybe I will have some surprises with my firewall, do I have to explicitely open certain ports ?

---

<div class="post-metadata">

**Author:** ![patkersule](https://avatars.discourse-cdn.com/v4/letter/p/839c29/32.png) [@patkersule](https://community.umbrel.com/u/patkersule)\
**Post date:** [November 1, 2022, 7:13pm UTC](https://community.umbrel.com/t/problem-installing-apps/7002/4 "2022-11-01T19:13:00Z")

</div>

hello, after a lot of patience, 2 re-flash of SD card, patience again, delete all the apps in “starting” mode  
i’m still at the same place, can’t re-install my samourai apps

is there a command line to install manually pls ??

Thank you