# Portainer is unauthorized **URL:** \ **Category:** Support and Troubleshooting\ **Created:** [May 4, 2024, 11:14am UTC](https://community.umbrel.com/t/portainer-is-unauthorized/16885 "2024-05-04T11:14:51Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![hidden](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/hidden/32/5673_2.png) [@hidden](https://community.umbrel.com/u/hidden)\ **Post date:** [May 4, 2024, 11:14am UTC](https://community.umbrel.com/t/portainer-is-unauthorized/16885/1 "2024-05-04T11:14:51Z")
Hi team, after a restart of the UmbrelOS 1.1.1 i get this message at opening portainer. But i can login. When i try to open the container section: environment is unreachable What can i do? ☹ Thanks! ---
**Author:** ![hidden](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/hidden/32/5673_2.png) [@hidden](https://community.umbrel.com/u/hidden)\ **Post date:** [May 4, 2024, 11:20am UTC](https://community.umbrel.com/t/portainer-is-unauthorized/16885/2 "2024-05-04T11:20:11Z")
Using sudo docker ps -a i also cant find the containers created in portainer… ---
**Author:** ![hidden](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/hidden/32/5673_2.png) [@hidden](https://community.umbrel.com/u/hidden)\ **Post date:** [May 4, 2024, 11:30am UTC](https://community.umbrel.com/t/portainer-is-unauthorized/16885/3 "2024-05-04T11:30:01Z")
In portainer the environment is shown as down. Docker ps show docker:24.0.5-dind restarting all the time. Could that be the problem? ---
**Author:** ![hidden](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/hidden/32/5673_2.png) [@hidden](https://community.umbrel.com/u/hidden)\ **Post date:** [May 4, 2024, 2:32pm UTC](https://community.umbrel.com/t/portainer-is-unauthorized/16885/4 "2024-05-04T14:32:13Z")
In the logs: failed to start daemon, ensure docker is not running or delete /data/docker.pid: process with PID 30 is still running This file does not exist. ---
**Author:** ![hidden](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/hidden/32/5673_2.png) [@hidden](https://community.umbrel.com/u/hidden)\ **Post date:** [May 4, 2024, 2:50pm UTC](https://community.umbrel.com/t/portainer-is-unauthorized/16885/5 "2024-05-04T14:50:33Z")
Hope it helps somebody. sudo mv umbrel/app-data/portainer/data/docker/docker.pid umbrel/app-data/portainer/data/docker/docker.pidold Did it… ---
**Author:** ![Pear2Pear](https://avatars.discourse-cdn.com/v4/letter/p/9f8e36/32.png) [@Pear2Pear](https://community.umbrel.com/u/Pear2Pear)\ **Post date:** [May 21, 2024, 7:33pm UTC](https://community.umbrel.com/t/portainer-is-unauthorized/16885/6 "2024-05-21T19:33:59Z")
Dude, thank you so much!!! It fixed it instantly! ---
**Author:** ![Pear2Pear](https://avatars.discourse-cdn.com/v4/letter/p/9f8e36/32.png) [@Pear2Pear](https://community.umbrel.com/u/Pear2Pear)\ **Post date:** [May 23, 2024, 9:44am UTC](https://community.umbrel.com/t/portainer-is-unauthorized/16885/7 "2024-05-23T09:44:54Z")
Did you manage to fix it permanently? It happened to me again. ---
**Author:** ![hidden](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/hidden/32/5673_2.png) [@hidden](https://community.umbrel.com/u/hidden)\ **Post date:** [May 23, 2024, 8:52pm UTC](https://community.umbrel.com/t/portainer-is-unauthorized/16885/8 "2024-05-23T20:52:31Z")
The issue comes back after a restart of umbrel. Seems to be a Bug. ---
**Author:** ![fig](https://avatars.discourse-cdn.com/v4/letter/f/b9bd4f/32.png) [@fig](https://community.umbrel.com/u/fig)\ **Post date:** [June 28, 2024, 12:23am UTC](https://community.umbrel.com/t/portainer-is-unauthorized/16885/9 "2024-06-28T00:23:50Z")
It worked for me! Thanks. I hope it doesn’t happen again. ---
**Author:** ![Bit](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/bit/32/4393_2.png) [@Bit](https://community.umbrel.com/u/Bit)\ **Post date:** [July 26, 2024, 8:25pm UTC](https://community.umbrel.com/t/portainer-is-unauthorized/16885/10 "2024-07-26T20:25:17Z")
I was getting "Failed loading environment Environment is unreachable. " after login portainer, thanks for the quick fix, not even a reboot was required 😉 ---
**Author:** ![Tony2](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/tony2/32/6569_2.png) [@Tony2](https://community.umbrel.com/u/Tony2)\ **Post date:** [November 30, 2024, 6:18pm UTC](https://community.umbrel.com/t/portainer-is-unauthorized/16885/11 "2024-11-30T18:18:15Z")
> [@Bit](#): > > ading environment Environment is unreachable. " after login portainer, thanks for the quick fix, not even a reboot was requ This no longer works, anyone have any ideas?