# Plex stuck at "Installing" **URL:** \ **Category:** Support and Troubleshooting\ **Created:** [August 23, 2023, 8:44am UTC](https://community.umbrel.com/t/plex-stuck-at-installing/13434 "2023-08-23T08:44:59Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![zajiczech](https://avatars.discourse-cdn.com/v4/letter/z/54ee81/32.png) [@zajiczech](https://community.umbrel.com/u/zajiczech)\ **Post date:** [August 23, 2023, 8:44am UTC](https://community.umbrel.com/t/plex-stuck-at-installing/13434/1 "2023-08-23T08:44:59Z")
Hello, I have trouble installing “Plex” on a brand new Umbrel Home. In The UI, I see “Installing” being stuck in the App Store, restarts didn’t help. I SSH’d in to remove any leftover Plex data in /home/umbrel/umbrel/app-data, restarted and retried to no avail. I checked on the karen.log and see this: ```auto Pulling images for app plex... Pulling server ... done Starting app plex... Starting plex_server_1 ... error ERROR: for plex_server_1 Cannot start service server: network b4e7ee62057c94a34806f17af1536e121813d57ee5232112e3fb33638548ebf5 not found ERROR: for server Cannot start service server: network b4e7ee62057c94a34806f17af1536e121813d57ee5232112e3fb33638548ebf5 not found Encountered errors while bringing up the project. ``` the error is consistent throughout all my installation attempts. Any recommendations on what to try next? ---
**Author:** ![smolgrrr](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/smolgrrr/32/2825_2.png) [@smolgrrr](https://community.umbrel.com/u/smolgrrr)\ **Post date:** [August 23, 2023, 10:48am UTC](https://community.umbrel.com/t/plex-stuck-at-installing/13434/2 "2023-08-23T10:48:32Z")
Try again for a fresh Plex install after running the script below. I had the same issue once, but this seemed to work for me. > [@Official Umbrel Troubleshooting Guide and FAQ](https://community.umbrel.com/t/official-umbrel-troubleshooting-guide-and-faq/9873/1): > > If you are unable to install an app through Umbrel app store, follow these steps: > > 1. Restart your Umbrel. > 2. If the issue persists, connect to your Umbrel device by following the instructions in _How to SSH into umbrelOS on Umbrel Home or Rasberry Pi_ or by accessing a terminal on your Linux machine. > 3. Run the following command. If you are on a Linux machine, you may need to replace `~/umbrel` with the path to your installation directory, as described in _Troubleshooting on Linux_:`sudo ~/umbrel/scripts/stop && sudo ~/umbrel/scripts/start` > 4. Wait for the process to complete and try installing the app again through the Umbrel App Store. ---
**Author:** ![zajiczech](https://avatars.discourse-cdn.com/v4/letter/z/54ee81/32.png) [@zajiczech](https://community.umbrel.com/u/zajiczech)\ **Post date:** [August 23, 2023, 11:09am UTC](https://community.umbrel.com/t/plex-stuck-at-installing/13434/3 "2023-08-23T11:09:28Z")
thanks for chiming in, followed this step by step, but the issue with Plex installation persists. I installed couple of others apps without any issue if that makes any difference. ---
**Author:** ![richtherunner](https://avatars.discourse-cdn.com/v4/letter/r/8491ac/32.png) [@richtherunner](https://community.umbrel.com/u/richtherunner)\ **Post date:** [August 25, 2023, 6:08am UTC](https://community.umbrel.com/t/plex-stuck-at-installing/13434/4 "2023-08-25T06:08:29Z")
Hi, did you find any solution to this as im getting the same on a brand new install? Ive tried the steps provided but they didnt work for me either? ---
**Author:** ![zajiczech](https://avatars.discourse-cdn.com/v4/letter/z/54ee81/32.png) [@zajiczech](https://community.umbrel.com/u/zajiczech)\ **Post date:** [August 25, 2023, 6:43am UTC](https://community.umbrel.com/t/plex-stuck-at-installing/13434/5 "2023-08-25T06:43:12Z")
Nope, Plex simply refuses to run. I think attention of Umbrel folks would be much appreciated here. ---
**Author:** ![smolgrrr](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/smolgrrr/32/2825_2.png) [@smolgrrr](https://community.umbrel.com/u/smolgrrr)\ **Post date:** [August 25, 2023, 9:09am UTC](https://community.umbrel.com/t/plex-stuck-at-installing/13434/6 "2023-08-25T09:09:49Z")
What’s interesting is that it seems to install fine, but it’s just having trouble starting up Try running the following, and we’ll see if we get any further information > sudo ~/umbrel/scripts/app compose plex logs --tail 100 ---
**Author:** ![zajiczech](https://avatars.discourse-cdn.com/v4/letter/z/54ee81/32.png) [@zajiczech](https://community.umbrel.com/u/zajiczech)\ **Post date:** [August 25, 2023, 9:23am UTC](https://community.umbrel.com/t/plex-stuck-at-installing/13434/7 "2023-08-25T09:23:43Z")
only shows this: ```auto Attaching to plex_server_1 ``` The original post shows more detail via the karen.log ---
**Author:** ![nmfretz](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/nmfretz/32/3631_2.png) [@nmfretz](https://community.umbrel.com/u/nmfretz)\ **Post date:** [August 29, 2023, 5:01pm UTC](https://community.umbrel.com/t/plex-stuck-at-installing/13434/8 "2023-08-29T17:01:42Z")
Hey @zajiczech, I just sent you a DM on this forum platform to set up a time to help you troubleshoot live, since this seems to be quite a tricky issue. You can check your DMs by clicking on your profile icon on the top right and then clicking the message icon: ![image](https://canada1.discourse-cdn.com/flex030/uploads/getumbrel/original/2X/8/88dc60ecc002460cac7d65de436b03d29014105a.png) We can then post the resolution here so that others can benefit. ---
**Author:** ![ItsMeNJC](https://avatars.discourse-cdn.com/v4/letter/i/4bbf92/32.png) [@ItsMeNJC](https://community.umbrel.com/u/ItsMeNJC)\ **Post date:** [September 11, 2023, 6:05am UTC](https://community.umbrel.com/t/plex-stuck-at-installing/13434/9 "2023-09-11T06:05:56Z")
Hi, Does anyone have a solution to this issue with Plex. I followed the above advice with no luck. I tried install via SSH and was hit with this: ```auto umbrel@umbrel:~ $ sudo ~/umbrel/scripts/app install plex Installing 'plex' from: https://github.com/getumbrel/umbrel-apps.git Setting up data dir for app plex... sending incremental file list sent 210 bytes received 15 bytes 450.00 bytes/sec total size is 2,397 speedup is 10.65 Pulling images for app plex... Pulling server ... done Starting app plex... Starting plex_server_1 ... error ERROR: for plex_server_1 Cannot start service server: network 989b154342af192ec0b21bf6edeb08b9348df09ffd9e2262814cfdb5e2babb03 not found ERROR: for server Cannot start service server: network 989b154342af192ec0b21bf6edeb08b9348df09ffd9e2262814cfdb5e2babb03 not found ERROR: Encountered errors while bringing up the project. umbrel@umbrel:~ $ ``` Thanks ---
**Author:** ![zajiczech](https://avatars.discourse-cdn.com/v4/letter/z/54ee81/32.png) [@zajiczech](https://community.umbrel.com/u/zajiczech)\ **Post date:** [September 11, 2023, 2:14pm UTC](https://community.umbrel.com/t/plex-stuck-at-installing/13434/10 "2023-09-11T14:14:10Z")
@ItsMeNJC we had chance to debug this with @nmfretz and it turned out if you install HomeAssistant before Plex, it will allocate a port Plex needs to start. If you have HomeAssistant running, try uninstalling it, then prune docker volumes via the below, reboot and install Plex again: ```auto sudo ./umbrel/scripts/app uninstall home-assistant sudo rm -rf umbrel/app-data/plex/ sudo docker system prune --volumes sudo reboot ... sudo ./umbrel/scripts/app install plex ``` ---
**Author:** ![kevingzc](https://avatars.discourse-cdn.com/v4/letter/k/8edcca/32.png) [@kevingzc](https://community.umbrel.com/u/kevingzc)\ **Post date:** [March 10, 2024, 7:48am UTC](https://community.umbrel.com/t/plex-stuck-at-installing/13434/11 "2024-03-10T07:48:48Z")
To avoid uninstall home-assistant just reboot it from UI Settings \> System On/Off button top right then quickly launch before service reboot and it works fine. ```auto sudo ./umbrel/scripts/app install plex ``` ---
**Author:** ![martel](https://avatars.discourse-cdn.com/v4/letter/m/b77776/32.png) [@martel](https://community.umbrel.com/u/martel)\ **Post date:** [April 19, 2024, 4:06am UTC](https://community.umbrel.com/t/plex-stuck-at-installing/13434/12 "2024-04-19T04:06:00Z")
Consegui resolver desinstalando o home-assistant (resolvendo o conflito de portas com o plex) e rodando esses comandos ```auto sudo ./umbrel/scripts/app uninstall home-assistant sudo rm -rf umbrel/app-data/plex/ ``` não precisa reiniciar. após, só instalar ```auto sudo ./umbrel/scripts/app install plex ```