# Plex : not authorized **URL:** \ **Category:** General Discussion\ **Created:** [October 6, 2023, 6:30pm UTC](https://community.umbrel.com/t/plex-not-authorized/13864 "2023-10-06T18:30:25Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Jakub](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/jakub/32/4696_2.png) [@Jakub](https://community.umbrel.com/u/Jakub)\ **Post date:** [October 6, 2023, 6:30pm UTC](https://community.umbrel.com/t/plex-not-authorized/13864/1 "2023-10-06T18:30:25Z")
Hello, I am the happy owner of Umbrel Home. I can’t start the plex server. I follow the steps in the morning, but it doesn’t help. I would like to be a happy Umbrel Home user, not an unhappy one. ---
**Author:** ![usernameisJim](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/usernameisjim/32/3309_2.png) [@usernameisJim](https://community.umbrel.com/u/usernameisJim)\ **Post date:** [October 9, 2023, 12:35am UTC](https://community.umbrel.com/t/plex-not-authorized/13864/2 "2023-10-09T00:35:43Z")
Can you let me know if these steps resolved your issue? > [@Fixing Plex's 'Not authorized' error](https://community.umbrel.com/t/fixing-plexs-not-authorized-error/10523): > > When setting up Plex, it’s possible that it may fail to automatically link your Plex instance to [plex.tv](http://plex.tv/) and you will see this error screen: To address this issue, you should: Go to: [Claim | Plex](https://www.plex.tv/claim/) Login (if necessary) and copy/paste the ‘Claim Code’ which will look similar to: claim-abcRS99Z-UlzT8ZZs3mR Note: this ‘Claim Code’ expires after 5 minutes, so it’s important to immediately proceed with the following steps: On Windows: Open Powershell or use [P…](https://www.putty.org/) ---
**Author:** ![muzzrx](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/muzzrx/32/4706_2.png) [@muzzrx](https://community.umbrel.com/u/muzzrx)\ **Post date:** [October 9, 2023, 3:09am UTC](https://community.umbrel.com/t/plex-not-authorized/13864/3 "2023-10-09T03:09:26Z")
> [@usernameisJim](#): > > Can you let me know if these steps resolved your issue? I have the same issue on a fresh install this morning. Following the guide and attempting to claim does not fix the issue, still getting the not authorized issue. ---
**Author:** ![Jakub](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/jakub/32/4696_2.png) [@Jakub](https://community.umbrel.com/u/Jakub)\ **Post date:** [October 9, 2023, 3:16am UTC](https://community.umbrel.com/t/plex-not-authorized/13864/4 "2023-10-09T03:16:38Z")
Unfortunately, this does not solve the problem. After these steps, you cannot specify the folder with the library because it displays a screen with information to install the Plex server. Pozdrawiam Jakub ---
**Author:** ![usernameisJim](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/usernameisjim/32/3309_2.png) [@usernameisJim](https://community.umbrel.com/u/usernameisJim)\ **Post date:** [October 9, 2023, 6:22am UTC](https://community.umbrel.com/t/plex-not-authorized/13864/5 "2023-10-09T06:22:17Z")
Can you make sure you add an equals sign and let me know if after following the same steps it works? I noticed in the post “=” may be missing from example i.e. `PLEX_CLAIM=` like, ```auto sed -i 's/VERSION=docker/VERSION=docker\n - PLEX_CLAIM=CLAIM_CODE_HERE/' ~/umbrel/app-data/plex/docker-compose.yml ``` ---
**Author:** ![usernameisJim](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/usernameisjim/32/3309_2.png) [@usernameisJim](https://community.umbrel.com/u/usernameisJim)\ **Post date:** [October 9, 2023, 6:22am UTC](https://community.umbrel.com/t/plex-not-authorized/13864/6 "2023-10-09T06:22:46Z")
Do you mind to share screenshot, where you see this issue? ---
**Author:** ![Jakub](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/jakub/32/4696_2.png) [@Jakub](https://community.umbrel.com/u/Jakub)\ **Post date:** [October 9, 2023, 2:59pm UTC](https://community.umbrel.com/t/plex-not-authorized/13864/7 "2023-10-09T14:59:16Z")
I’d love to share, but I’m waiting for the umbrel os ISO image for my umbrel home device. Because the disk has been formatted. Currently, I run Unraid on a USB drive, which has been a reliable system for me for 3 years now. I wanted the convenience of an Umbrel home. It turns out that this is the most expensive purchase I have ever made of a mini PC as a server for a home user. Wysłane z iPada ---
**Author:** ![muzzrx](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/muzzrx/32/4706_2.png) [@muzzrx](https://community.umbrel.com/u/muzzrx)\ **Post date:** [October 9, 2023, 8:01pm UTC](https://community.umbrel.com/t/plex-not-authorized/13864/8 "2023-10-09T20:01:10Z")
Update - Fixed 1. Installed and Ran Firefox remotely via SSH. 2. Accessed plex via localhost:32400/web 3. Logged in and Setup. Found via this reddit. [https://www.reddit.com/r/PleX/comments/wxz7rh/reclaiming\_a\_headless\_linux\_plex\_server/](https://www.reddit.com/r/PleX/comments/wxz7rh/reclaiming_a_headless_linux_plex_server/) Some tips - I had to much around a little to get firefox working via SSH - I had to install the non snap version from the Moz Repo. Discussed here. > None of the other solutions worked, and this was simple as, once firefox was cranking. ---
**Author:** ![Jakub](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/jakub/32/4696_2.png) [@Jakub](https://community.umbrel.com/u/Jakub)\ **Post date:** [October 11, 2023, 4:28pm UTC](https://community.umbrel.com/t/plex-not-authorized/13864/9 "2023-10-11T16:28:47Z")
It’s finally working!!! Thank you. So many problems because of the missing sign: = ---
**Author:** ![nmfretz](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/nmfretz/32/3631_2.png) [@nmfretz](https://community.umbrel.com/u/nmfretz)\ **Post date:** [March 20, 2024, 7:45pm UTC](https://community.umbrel.com/t/plex-not-authorized/13864/10 "2024-03-20T19:45:11Z")
Hey, for anyone making there way to this post, I have recently updated the instructions for resolving this issue here: [Fixing Plex's 'Not authorized' Error](https://community.umbrel.com/t/fixing-plexs-not-authorized-error/10523)