# My Umbrel stopped installing software **URL:** \ **Category:** Support and Troubleshooting\ **Created:** [August 12, 2022, 11:52pm UTC](https://community.umbrel.com/t/my-umbrel-stopped-installing-software/9052 "2022-08-12T23:52:23Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![louminaughty](https://avatars.discourse-cdn.com/v4/letter/l/4af34b/32.png) [@louminaughty](https://community.umbrel.com/u/louminaughty)\ **Post date:** [August 12, 2022, 11:52pm UTC](https://community.umbrel.com/t/my-umbrel-stopped-installing-software/9052/1 "2022-08-12T23:52:23Z")
Howdy, I’ve been running an Umbrel for many months, mostly successfully, although it started getting difficult to keep pi-hole up and running between updates. Consistent with that, after trying to update pi-hole and uptime kuma today using the GUI prompts, pi-hole didn’t update/install and got stuck. Since use pi-hole for DNS at a router level, things got ugly quickly. I could not log into the Umbrel from a second browser tab to restart it. In hindsight I should have just pointed my router back to google or something while troubleshooting, and tried to get into the Umbrel with a putty session, but I hard-booted the Umbrel instead (something I hate to do for obvious reasons.) This got me back to a login screen but since then every app I try to install gets stuck at “installing.” It boots/shut down, runs fine, and uninstalls software, but won’t install anything. I’m now down to just bitcoin core after removing everything and trying to re-install stuff. Should I proceed with troubleshooting or maybe just start over? I’ve been running it a while, across many versions/updates, and I kind of get the impression it would be good to start fresh with a new OS. I’m not thrilled about having to download the whole blockchain again though, even on a gig connection (I recall it was really slow on the other end.) Thoughts? Can I provide any logs that might help? Cheers! Lou ---
**Author:** ![n080dy](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/n080dy/32/2207_2.png) [@n080dy](https://community.umbrel.com/u/n080dy)\ **Post date:** [August 13, 2022, 6:51am UTC](https://community.umbrel.com/t/my-umbrel-stopped-installing-software/9052/2 "2022-08-13T06:51:39Z")
Which version do you have and which version were you trying to install? Log will help ---
**Author:** ![louminaughty](https://avatars.discourse-cdn.com/v4/letter/l/4af34b/32.png) [@louminaughty](https://community.umbrel.com/u/louminaughty)\ **Post date:** [August 13, 2022, 5:09pm UTC](https://community.umbrel.com/t/my-umbrel-stopped-installing-software/9052/3 "2022-08-13T17:09:45Z")
[umbrel-1660410395818-debug.log](https://community.umbrel.com/uploads/short-url/8CjlM9DSYBNBHRoaDsVmmsQwh9x.log) (18.4 KB) Here’s some logs. I did not keep track of versioning for pi-hole, it was the first time I’ve ever been prompted to update the app by the Umbrel OS so I just went with it. Also in case it helps I’m running on a Raspberry Pi 4 with a Samsung SSD, wired ethernet. Cheers! Lou ---
**Author:** ![AntoninS](https://avatars.discourse-cdn.com/v4/letter/a/e0b2c6/32.png) [@AntoninS](https://community.umbrel.com/u/AntoninS)\ **Post date:** [August 18, 2022, 11:44am UTC](https://community.umbrel.com/t/my-umbrel-stopped-installing-software/9052/4 "2022-08-18T11:44:34Z")
Hi there, I ended up with the very same problem after installing Pi-hole update… ---
**Author:** ![louminaughty](https://avatars.discourse-cdn.com/v4/letter/l/4af34b/32.png) [@louminaughty](https://community.umbrel.com/u/louminaughty)\ **Post date:** [August 23, 2022, 4:56pm UTC](https://community.umbrel.com/t/my-umbrel-stopped-installing-software/9052/5 "2022-08-23T16:56:05Z")
So I decided to take the plunge; re-install Umbrel OS and attempt to preserve my existing blockchain. I backed up the blockchain data using PSCP transfer over my network, in anticipation of losing it and trying to save myself from an initial blockchain download. The backup took a while (several hours) but went well. I shut down the Umbrel, re-flashed the MicroSD, left my SSD intact and re-started. Low and behold my Umbrel password was still set, Bitcoin core found my original blockchain data, re-synced the remaining few blocks that came in since shutdown, and I’m off to the races again! My backed-up blockchain was not even necessary. Apps now install fine. I didn’t expect it to be this easy but I’m delighted that it worked. Cheers!