# Issue with internet acces

**URL:** <https://community.umbrel.com/t/issue-with-internet-acces/18559>\
**Category:** Support and Troubleshooting\
**Created:** [July 25, 2024, 8:55pm UTC](https://community.umbrel.com/t/issue-with-internet-acces/18559 "2024-07-25T20:55:08Z")\
**Posts on this page:** 7\
**Page:** 1

<div class="post-metadata">

**Author:** ![lopolop2223](https://avatars.discourse-cdn.com/v4/letter/l/7c8e57/32.png) [@lopolop2223](https://community.umbrel.com/u/lopolop2223)\
**Post date:** [July 25, 2024, 8:55pm UTC](https://community.umbrel.com/t/issue-with-internet-acces/18559/1 "2024-07-25T20:55:08Z")

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i can ping succesfully - but app store not working and updates of os can’t be check

 ![Снимок экрана 2024-07-26 в 12.52.57 AM](https://canada1.discourse-cdn.com/flex030/uploads/getumbrel/original/2X/4/4d84fdb158ab3191ba29ae5c04dec4ec9aebe591.jpeg)  
 ![Снимок экрана 2024-07-26 в 12.53.29 AM](https://canada1.discourse-cdn.com/flex030/uploads/getumbrel/original/2X/e/e19990e4083ebd0a859fa4ab622bf9517b6b188a.jpeg)

[umbrel-1706311351013.log](https://community.umbrel.com/uploads/short-url/yU4Umd7hQzDWUraOIGp4F1ZLQGt.log) (271.3 KB)  
here is log

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<div class="post-metadata">

**Author:** ![chiptuner](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/chiptuner/32/6101_2.png) [@chiptuner](https://community.umbrel.com/u/chiptuner)\
**Post date:** [July 25, 2024, 9:34pm UTC](https://community.umbrel.com/t/issue-with-internet-acces/18559/2 "2024-07-25T21:34:10Z")

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Hey @lopolop2223 welcome to the community!

I took a look at your log and here is what I found.

1. Certificate errors that caused your apps to disappear `umbrel umbreld[693]: [appstore] [error] Failed to update https://github.com/getumbrel/umbrel-apps.git: certificate is not yet valid`
2. Certificate errors were likely caused because the time on your device is incorrect
3. The dates on logs agree `Jan 26 22:x:x` which is obviously wrong
4. Time is out of sync because your device failed to update it’s time: ` umbrel systemd-timesyncd[275]: Timed out waiting for reply from 162.159.200.123:123 (time.cloudflare.com)..`

I can see maybe you were playing with the network manager and npt

```auto
umbrel sudo[26199]: umbrel : TTY=pts/1 ; PWD=/home/umbrel ; USER=root ; COMMAND=/usr/bin/systemctl restart NetworkManager

```

Maybe lets start with why your machine cannot reach the cloudflare time server? Can you ping [time.cloudflare.com](http://time.cloudflare.com) from the same network or from your server itself?

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<div class="post-metadata">

**Author:** ![lopolop2223](https://avatars.discourse-cdn.com/v4/letter/l/7c8e57/32.png) [@lopolop2223](https://community.umbrel.com/u/lopolop2223)\
**Post date:** [July 25, 2024, 9:46pm UTC](https://community.umbrel.com/t/issue-with-internet-acces/18559/3 "2024-07-25T21:46:56Z")

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yes i can ping

 ![Снимок экрана 2024-07-26 в 1.43.49 AM](https://canada1.discourse-cdn.com/flex030/uploads/getumbrel/original/2X/a/ab7d8059829520bbcdfcf5a2eefc36d4f19e3fee.png)

[umbrel-1706308646365.log](https://community.umbrel.com/uploads/short-url/dqScVe7l0BnaWeYmwZnvzA0PIlX.log) (306.3 KB)

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<div class="post-metadata">

**Author:** ![chiptuner](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/chiptuner/32/6101_2.png) [@chiptuner](https://community.umbrel.com/u/chiptuner)\
**Post date:** [July 25, 2024, 10:16pm UTC](https://community.umbrel.com/t/issue-with-internet-acces/18559/4 "2024-07-25T22:16:46Z")

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Can you please try to restart ntp again then capture the log output

```auto
sudo systemctl restart ntp
sudo journalctl -u ntpsec

```

Can you also try to get a log of the timesyncd output too

```auto
sudo journalctl -u systemd-timesyncd

```

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<div class="post-metadata">

**Author:** ![lopolop2223](https://avatars.discourse-cdn.com/v4/letter/l/7c8e57/32.png) [@lopolop2223](https://community.umbrel.com/u/lopolop2223)\
**Post date:** [July 25, 2024, 10:17pm UTC](https://community.umbrel.com/t/issue-with-internet-acces/18559/5 "2024-07-25T22:17:21Z")

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i have found solution

```auto
sudo apt-get install ntpdate

sudo ntpdate -u time.cloudflare.com

sudo systemctl restart ntp

```

that have senhonize time and solve issue

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<div class="post-metadata">

**Author:** ![lopolop2223](https://avatars.discourse-cdn.com/v4/letter/l/7c8e57/32.png) [@lopolop2223](https://community.umbrel.com/u/lopolop2223)\
**Post date:** [July 25, 2024, 10:17pm UTC](https://community.umbrel.com/t/issue-with-internet-acces/18559/6 "2024-07-25T22:17:52Z")

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yes, i alsedy did it tks for help will mark u as a solver 😉

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<div class="post-metadata">

**Author:** ![chiptuner](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/chiptuner/32/6101_2.png) [@chiptuner](https://community.umbrel.com/u/chiptuner)\
**Post date:** [July 25, 2024, 10:25pm UTC](https://community.umbrel.com/t/issue-with-internet-acces/18559/7 "2024-07-25T22:25:32Z")

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Awesome! Glad you got that figured out.