# I need Backup Online
**URL:** https://community.umbrel.com/t/i-need-backup-online/13429
**Category:** Support and Troubleshooting
**Created:** [August 22, 2023, 11:58pm UTC](https://community.umbrel.com/t/i-need-backup-online/13429 "2023-08-22T23:58:32Z")
**Posts on this page:** 11
**Page:** 1
### Author:  [@Piradoxlanieve](https://community.umbrel.com/u/Piradoxlanieve)
#### Post date: [August 22, 2023, 11:58pm UTC](https://community.umbrel.com/t/i-need-backup-online/13429/1 "2023-08-22T23:58:32Z")
I am new to the world of LN and I do not understand why my Lightning folder was deleted and I cannot restore, I thought that automatic backups were made to my sdd and not to a server, I have restored my 24 words 2 times but the results do not appear channels or giving to recover and I have no backup.
Some of the backups that appear in karen.log
Can you send me a copy, I have tried to ask for help on telegram but only scammers speak to me impersonating the administrators.
sorry my bad english
| | Linea 18442: {message:Successfully uploaded backup 1692662093721.tar.gz.pgp for backup ID 377b6df26235dea15876bcdee102f5a3b9154fc2809b64b13f2759d9da384f9d} |
| --- | --- |
| | Linea 18466: {message:Successfully uploaded backup 1692686060506.tar.gz.pgp for backup ID 377b6df26235dea15876bcdee102f5a3b9154fc2809b64b13f2759d9da384f9d} |
| | Linea 18489: {message:Successfully uploaded backup 1692686356865.tar.gz.pgp for backup ID 377b6df26235dea15876bcdee102f5a3b9154fc2809b64b13f2759d9da384f9d} |
| | Linea 18513: {message:Successfully uploaded backup 1692692235910.tar.gz.pgp for backup ID 377b6df26235dea15876bcdee102f5a3b9154fc2809b64b13f2759d9da384f9d} |
| | Linea 18537: {message:Successfully uploaded backup 1692694577558.tar.gz.pgp for backup ID 377b6df26235dea15876bcdee102f5a3b9154fc2809b64b13f2759d9da384f9d} |
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### Author:  [@smolgrrr](https://community.umbrel.com/u/smolgrrr)
#### Post date: [August 23, 2023, 1:06am UTC](https://community.umbrel.com/t/i-need-backup-online/13429/2 "2023-08-23T01:06:35Z")
Hi @Piradoxlanieve, I’ll let the team know.
What’s your account name on telegram?
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### Author:  [@usernameisJim](https://community.umbrel.com/u/usernameisJim)
#### Post date: [August 23, 2023, 1:07am UTC](https://community.umbrel.com/t/i-need-backup-online/13429/3 "2023-08-23T01:07:00Z")
Thanks for providing the backup ID @Piradoxlanieve , can you also confirm the following:
1. Estimated day and time when your Lightning Node when offline
1. Estimated day and time when you brought it back online
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### Author:  [@Piradoxlanieve](https://community.umbrel.com/u/Piradoxlanieve)
#### Post date: [August 23, 2023, 5:29am UTC](https://community.umbrel.com/t/i-need-backup-online/13429/4 "2023-08-23T05:29:36Z")
> [@usernameisJim](#):
>
> 1. Estimated day and time when your Lightning Node when offline
Well, the last invoice that I paid from wallet of satoshi was 1000 sat on Tuesday, August 22, 2023 at 9:02 p.m. in Spain to my local node UMbrel, so at that time it worked for me, surely the backup that I ask of you is from an hour before by but at this time it was working, then it was offline for a few hours and it was operational again around 11:50 p.m. on August 22 and first thing in the morning on August 23.
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### Author:  [@Piradoxlanieve](https://community.umbrel.com/u/Piradoxlanieve)
#### Post date: [August 23, 2023, 6:00am UTC](https://community.umbrel.com/t/i-need-backup-online/13429/5 "2023-08-23T06:00:40Z")
My telegram user is @Miguelito
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### Author:  [@Piradoxlanieve](https://community.umbrel.com/u/Piradoxlanieve)
#### Post date: [August 23, 2023, 8:55am UTC](https://community.umbrel.com/t/i-need-backup-online/13429/6 "2023-08-23T08:55:06Z")
Two files backup not working for me. ☹
More info.
It was working correctly, my computer restarted unexpectedly and when I started again in the umbrel panel, the lightning node icon had disappeared, I checked the installation page and almost all the files had been deleted except for some that I have saved , I tried to click install and it did not install, I manually removed the docker and ran the installer again (the bitcoin node) had not been removed and the chain was synchronized, it is a server with openlitespeed and other resources, I had to modify the ngnix port and I take advantage of the docker installation that I had from other applications, sorry my bad english
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### Author:  [@Piradoxlanieve](https://community.umbrel.com/u/Piradoxlanieve)
#### Post date: [August 23, 2023, 11:20am UTC](https://community.umbrel.com/t/i-need-backup-online/13429/7 "2023-08-23T11:20:32Z")
These are all the backups that were uploaded before it broke, I’ve tried the two that you sent me and I get the same error, have I lost my LN balance forever?
> \mnt\ssd\nodobtc\logs\karen.log (29 hits)
> Linea 3538: {“message”:“Successfully uploaded backup 1692163732478.tar.gz.pgp for backup ID 377b6df26235dea15876bcdee102f5a3b9154fc2809b64b13f2759d9da384f9d”}
> Linea 3577: {“message”:“Successfully uploaded backup 1692205018524.tar.gz.pgp for backup ID 377b6df26235dea15876bcdee102f5a3b9154fc2809b64b13f2759d9da384f9d”}
> Linea 3606: {“message”:“Successfully uploaded backup 1692217911602.tar.gz.pgp for backup ID 377b6df26235dea15876bcdee102f5a3b9154fc2809b64b13f2759d9da384f9d”}
> Linea 3633: {“message”:“Successfully uploaded backup 1692236805429.tar.gz.pgp for backup ID 377b6df26235dea15876bcdee102f5a3b9154fc2809b64b13f2759d9da384f9d”}
> Linea 3659: {“message”:“Successfully uploaded backup 1692272223971.tar.gz.pgp for backup ID 377b6df26235dea15876bcdee102f5a3b9154fc2809b64b13f2759d9da384f9d”}
> Linea 3686: {“message”:“Successfully uploaded backup 1692277403316.tar.gz.pgp for backup ID 377b6df26235dea15876bcdee102f5a3b9154fc2809b64b13f2759d9da384f9d”}
> Linea 4447: {“message”:“Successfully uploaded backup 1692320124982.tar.gz.pgp for backup ID 377b6df26235dea15876bcdee102f5a3b9154fc2809b64b13f2759d9da384f9d”}
> Linea 4470: {“message”:“Successfully uploaded backup 1692336689537.tar.gz.pgp for backup ID 377b6df26235dea15876bcdee102f5a3b9154fc2809b64b13f2759d9da384f9d”}
> Linea 4509: {“message”:“Successfully uploaded backup 1692359759663.tar.gz.pgp for backup ID 377b6df26235dea15876bcdee102f5a3b9154fc2809b64b13f2759d9da384f9d”}
> Linea 6349: {“message”:“Successfully uploaded backup 1692369318101.tar.gz.pgp for backup ID 377b6df26235dea15876bcdee102f5a3b9154fc2809b64b13f2759d9da384f9d”}
> Linea 12941: {“message”:“Successfully uploaded backup 1692488997062.tar.gz.pgp for backup ID 377b6df26235dea15876bcdee102f5a3b9154fc2809b64b13f2759d9da384f9d”}
> Linea 15856: {“message”:“Successfully uploaded backup 1692531431504.tar.gz.pgp for backup ID 377b6df26235dea15876bcdee102f5a3b9154fc2809b64b13f2759d9da384f9d”}
> Linea 16558: {“message”:“Successfully uploaded backup 1692557880714.tar.gz.pgp for backup ID 377b6df26235dea15876bcdee102f5a3b9154fc2809b64b13f2759d9da384f9d”}
> Linea 16591: {“message”:“Successfully uploaded backup 1692583737713.tar.gz.pgp for backup ID 377b6df26235dea15876bcdee102f5a3b9154fc2809b64b13f2759d9da384f9d”}
> Linea 16620: {“message”:“Successfully uploaded backup 1692609988163.tar.gz.pgp for backup ID 377b6df26235dea15876bcdee102f5a3b9154fc2809b64b13f2759d9da384f9d”}
> Linea 16645: {“message”:“Successfully uploaded backup 1692615320942.tar.gz.pgp for backup ID 377b6df26235dea15876bcdee102f5a3b9154fc2809b64b13f2759d9da384f9d”}
> Linea 18365: {“message”:“Successfully uploaded backup 1692642849862.tar.gz.pgp for backup ID 377b6df26235dea15876bcdee102f5a3b9154fc2809b64b13f2759d9da384f9d”}
> Linea 18395: {“message”:“Successfully uploaded backup 1692655323752.tar.gz.pgp for backup ID 377b6df26235dea15876bcdee102f5a3b9154fc2809b64b13f2759d9da384f9d”}
> Linea 18418: {“message”:“Successfully uploaded backup 1692656306950.tar.gz.pgp for backup ID 377b6df26235dea15876bcdee102f5a3b9154fc2809b64b13f2759d9da384f9d”}
> Linea 18442: {“message”:“Successfully uploaded backup 1692662093721.tar.gz.pgp for backup ID 377b6df26235dea15876bcdee102f5a3b9154fc2809b64b13f2759d9da384f9d”}
> Linea 18466: {“message”:“Successfully uploaded backup 1692686060506.tar.gz.pgp for backup ID 377b6df26235dea15876bcdee102f5a3b9154fc2809b64b13f2759d9da384f9d”}
> Linea 18489: {“message”:“Successfully uploaded backup 1692686356865.tar.gz.pgp for backup ID 377b6df26235dea15876bcdee102f5a3b9154fc2809b64b13f2759d9da384f9d”}
> Linea 18513: {“message”:“Successfully uploaded backup 1692692235910.tar.gz.pgp for backup ID 377b6df26235dea15876bcdee102f5a3b9154fc2809b64b13f2759d9da384f9d”}
> Linea 18537: {“message”:“Successfully uploaded backup 1692694577558.tar.gz.pgp for backup ID 377b6df26235dea15876bcdee102f5a3b9154fc2809b64b13f2759d9da384f9d”}
> Linea 18570: {“message”:“Successfully uploaded backup 1692724769162.tar.gz.pgp for backup ID 377b6df26235dea15876bcdee102f5a3b9154fc2809b64b13f2759d9da384f9d”}
> Linea 18607: {“message”:“Successfully uploaded backup 1692728682802.tar.gz.pgp for backup ID 377b6df26235dea15876bcdee102f5a3b9154fc2809b64b13f2759d9da384f9d”}
> Linea 19015: {“message”:“Successfully uploaded backup 1692734568419.tar.gz.pgp for backup ID 377b6df26235dea15876bcdee102f5a3b9154fc2809b64b13f2759d9da384f9d”}
> Linea 19026: {“message”:“Successfully uploaded backup 1692734569633.tar.gz.pgp for backup ID 377b6df26235dea15876bcdee102f5a3b9154fc2809b64b13f2759d9da384f9d”}
> Linea 28292: {“message”:“Successfully uploaded backup 1692741728044.tar.gz.pgp for backup ID 377b6df26235dea15876bcdee102f5a3b9154fc2809b64b13f2759d9da384f9d”}
---
### Author:  [@smolgrrr](https://community.umbrel.com/u/smolgrrr)
#### Post date: [August 23, 2023, 3:29pm UTC](https://community.umbrel.com/t/i-need-backup-online/13429/8 "2023-08-23T15:29:21Z")
Hi @Piradoxlanieve, it is worth trying older back-ups too, Jim can help you out with those if you need them too.
When you reinstalled lightning, I assume you used the original seed phrase you already had?
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### Author:  [@Piradoxlanieve](https://community.umbrel.com/u/Piradoxlanieve)
#### Post date: [August 23, 2023, 4:27pm UTC](https://community.umbrel.com/t/i-need-backup-online/13429/9 "2023-08-23T16:27:07Z")
@smolgrrr @usernameisJim error is : “Unable to recover channel backup, unable to unpack chan backup: chacha20poly1305: message authentication failed.”
The following error could be that I was already having problems and the file that was sent to me is already failing?
I have a mobile capture closing a channel on August 21, 2023 at 8:51 p.m. Spanish time and another with 2 open channels on August 21, 2023 at 9:06 p.m. Spanish time.
If the 24 words are correct since the main chain synchronizes me and I have a balance but not in the LN or the 2 open channels that I had.
I am using DISTRIB\_DESCRIPTION=“Ubuntu 20.04.6 LTS”
I have port 80 busy and I had to change it to another free port for nginix
Sorry my bad english.
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### Author:  [@Piradoxlanieve](https://community.umbrel.com/u/Piradoxlanieve)
#### Post date: [August 23, 2023, 6:38pm UTC](https://community.umbrel.com/t/i-need-backup-online/13429/10 "2023-08-23T18:38:47Z")
Something very strange has happened, after deleting 10 times or more and restoring the 24 words again, this time backup points have come out, I have tried one but they put both channels close, I have tried hitting the recover button and now the recovery files no longer appear.
The two channels that were open appear as closing , I suppose they have closed on their own because they are not online, and my funds will return to the mainnet in 2-3 days
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### Author:  [@smolgrrr](https://community.umbrel.com/u/smolgrrr)
#### Post date: [August 24, 2023, 1:21am UTC](https://community.umbrel.com/t/i-need-backup-online/13429/11 "2023-08-24T01:21:16Z")
Great outcome! Yes, most times when a lightning node with channels is recovered from failure, LND by default will close the channels when the back-ups are used.
Apologies for any inconveniences with this issue.