# Help please to problem update

**URL:** https://community.umbrel.com/t/help-please-to-problem-update/15198
**Category:** Support and Troubleshooting
**Created:** [February 13, 2024, 5:47pm UTC](https://community.umbrel.com/t/help-please-to-problem-update/15198 "2024-02-13T17:47:37Z")
**Posts on this page:** 1
**Page:** 1

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### Author: ![enrymio7](https://avatars.discourse-cdn.com/v4/letter/e/f475e1/32.png) [@enrymio7](https://community.umbrel.com/u/enrymio7)
#### Post date: [February 13, 2024, 5:47pm UTC](https://community.umbrel.com/t/help-please-to-problem-update/15198/1 "2024-02-13T17:47:37Z")

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please someone help me!! I installed the Nextcloud update but it no longer starts and has remained in starting for days. How do I recover the files I had archived? From the log it looks like I skipped an update and therefore I can’t update 2 versions directly.