# Errors on First Start Up **URL:** \ **Category:** Support and Troubleshooting\ **Created:** [August 14, 2023, 2:42am UTC](https://community.umbrel.com/t/errors-on-first-start-up/13335 "2023-08-14T02:42:33Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Ughreed](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/ughreed/32/4513_2.png) [@Ughreed](https://community.umbrel.com/u/Ughreed)\ **Post date:** [August 14, 2023, 2:42am UTC](https://community.umbrel.com/t/errors-on-first-start-up/13335/1 "2023-08-14T02:42:33Z")
I turn on the RPi, it goes through loads of lines, then gets stuck at “umbrel login:” for a while, I can’t type in anything at this point, it’s like the keyboard hasn’t been recognized yet. Then after a few minutes it says: “failed to start umbrel startup service” and it keeps trying it ad infinitum. I followed the steps laid out by Umbrel EXACTLY. I wonder what’s going on? ---
**Author:** ![smolgrrr](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/smolgrrr/32/2825_2.png) [@smolgrrr](https://community.umbrel.com/u/smolgrrr)\ **Post date:** [August 14, 2023, 9:48am UTC](https://community.umbrel.com/t/errors-on-first-start-up/13335/2 "2023-08-14T09:48:23Z")
Ok, I assume you have tried reflashing the SD card as per this guide? [Resolving “Error: System service failed”](https://community.umbrel.com/t/resolving-error-system-service-failed/12939) Otherwise, can you please SSH into your node, and try generate troubleshooting logs to paste in this thread. That will help troubleshoot the issue further > [@Official Umbrel Troubleshooting Guide and FAQ](https://community.umbrel.com/t/official-umbrel-troubleshooting-guide-and-faq/9873/1): > > `sudo ~/umbrel/scripts/debug` ---
**Author:** ![Ughreed](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/ughreed/32/4513_2.png) [@Ughreed](https://community.umbrel.com/u/Ughreed)\ **Post date:** [August 19, 2023, 11:19pm UTC](https://community.umbrel.com/t/errors-on-first-start-up/13335/3 "2023-08-19T23:19:20Z")
Thanks for getting back to me, I’m just getting around to messing with this again. I’ve reflashed it and it’s stuck after “couldn’t get connection details” on “daily apt upgrades and clean activities”. Sometimes it gets stuck at the couldn’t get connection details too. Thanks! Jesse Ward CrossFit Level 4 Coach, since 2008 CF HQ Head Trainer L1’s and L2’s ---
**Author:** ![Ughreed](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/ughreed/32/4513_2.png) [@Ughreed](https://community.umbrel.com/u/Ughreed)\ **Post date:** [August 20, 2023, 6:43am UTC](https://community.umbrel.com/t/errors-on-first-start-up/13335/4 "2023-08-20T06:43:53Z")
It says command not found when I type that into the terminal. I think the problem is that somehow I’m using the NOOBs operating system and not umbrel or whatever os that’s supposed to be on. I’m clearly also a noob. Thanks ---
**Author:** ![smolgrrr](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/smolgrrr/32/2825_2.png) [@smolgrrr](https://community.umbrel.com/u/smolgrrr)\ **Post date:** [August 20, 2023, 1:04pm UTC](https://community.umbrel.com/t/errors-on-first-start-up/13335/5 "2023-08-20T13:04:40Z")
All good! So you shouldn’t need to interact with the Pi directly, you can do all of this from another device. If you have another laptop/computer nearby, can you please follow these instructions. > [@Official Umbrel Troubleshooting Guide and FAQ](https://community.umbrel.com/t/official-umbrel-troubleshooting-guide-and-faq/9873/1): > > SSH (Secure Shell) is a way to access and control a device, such as your Umbrel server running on a Umbrel Home or Raspberry Pi, via the command line. To access Umbrel via SSH, follow these steps: > > 1. Open a terminal window on your computer. On macOS, you can open the Terminal app that’s installed by default on every Mac. On Windows, you can open Command Prompt or the PowerShell app. > 2. Type in the following command\* and press the `Enter` key:`ssh -t umbrel@umbrel.local`\*In the command given above, you can replace `umbrel.local` with the local IP of your Umbrel if you prefer. If you are using PowerShell on Windows 10, you may need to run `ssh umbrel@umbrel` instead of the command given above. > 3. You will then be prompted to enter your password. This is the same password you use to access your Umbrel through a browser. The default password before you have created an account on your Umbrel is `moneyprintergobrrr` on Raspberry Pi, and `umbrel` on Umbrel Home. You will not be able to see your password as you type it into the terminal. Once you have typed in your password, press the `Enter` key. then we will generate some troubleshooting logs with this command > sudo ~/umbrel/scripts/debug then please paste this logs in this thread.