# Error: Update failed **URL:** \ **Category:** Support and Troubleshooting\ **Created:** [March 7, 2025, 4:03pm UTC](https://community.umbrel.com/t/error-update-failed/21737 "2025-03-07T16:03:43Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![renze](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/renze/32/6971_2.png) [@renze](https://community.umbrel.com/u/renze)\ **Post date:** [March 7, 2025, 4:03pm UTC](https://community.umbrel.com/t/error-update-failed/21737/1 "2025-03-07T16:03:43Z")
I get an error when updating from 1.3 to 1.4 Error message: Update failed. ```auto Mar 07 15:59:30 umbrel mender[482]: time="2025-03-07T15:59:30Z" level=info msg="State transition: inventory-update-retry-wait [Sync] -> inventory-update [Sync]" Mar 07 15:59:30 umbrel mender[482]: time="2025-03-07T15:59:30Z" level=info msg="Device unauthorized; attempting reauthorization" Mar 07 15:59:30 umbrel mender[482]: time="2025-03-07T15:59:30Z" level=error msg="Failed to authorize with \"\": failed to build authorization request: failed to obtain authorization message data: failed to obtain identity data: failed to call /usr/share/mender/identity/mender-device-identity: fork/exec /usr/share/mender/identity/mender-device-identity: no such file or directory" Mar 07 15:59:30 umbrel mender[482]: time="2025-03-07T15:59:30Z" level=warning msg="Reauthorization failed with error: transient error: authorization request failed" Mar 07 15:59:30 umbrel mender[482]: time="2025-03-07T15:59:30Z" level=error msg="Failed to submit inventory data: transient error: authorization request failed" Mar 07 15:59:30 umbrel mender[482]: time="2025-03-07T15:59:30Z" level=error msg="inventory submit failed: transient error: authorization request failed" Mar 07 15:59:30 umbrel mender[482]: time="2025-03-07T15:59:30Z" level=warning msg="Failed to refresh inventory: failed to submit inventory data: inventory submit failed: transient error: authorization request failed" Mar 07 15:59:30 umbrel mender[482]: time="2025-03-07T15:59:30Z" level=info msg="State transition: inventory-update [Sync] -> inventory-update-retry-wait [Sync]" Mar 07 15:59:30 umbrel mender[482]: time="2025-03-07T15:59:30Z" level=info msg="Handle update inventory retry state try: 5" Mar 07 15:59:30 umbrel mender[482]: time="2025-03-07T15:59:30Z" level=info msg="Device unauthorized; attempting reauthorization" Mar 07 15:59:30 umbrel mender[482]: time="2025-03-07T15:59:30Z" level=error msg="Failed to authorize with \"\": failed to build authorization request: failed to obtain authorization message data: failed to obtain identity data: failed to call /usr/share/mender/identity/mender-device-identity: fork/exec /usr/share/mender/identity/mender-device-identity: no such file or directory" Mar 07 15:59:30 umbrel mender[482]: time="2025-03-07T15:59:30Z" level=warning msg="Reauthorization failed with error: transient error: authorization request failed" Mar 07 15:59:30 umbrel mender[482]: time="2025-03-07T15:59:30Z" level=error msg="Failed to submit inventory data: transient error: authorization request failed" Mar 07 15:59:30 umbrel mender[482]: time="2025-03-07T15:59:30Z" level=error msg="inventory submit failed: transient error: authorization request failed" Mar 07 15:59:30 umbrel mender[482]: time="2025-03-07T15:59:30Z" level=warning msg="Failed to refresh inventory: failed to submit inventory data: inventory submit failed: transient error: authorization request failed" Mar 07 15:59:30 umbrel mender[482]: time="2025-03-07T15:59:30Z" level=warning msg="RetryPollIntervalSeconds is not defined" Mar 07 15:59:30 umbrel mender[482]: time="2025-03-07T15:59:30Z" level=warning msg="RetryPollIntervalSeconds is not defined" Mar 07 15:59:30 umbrel mender[482]: time="2025-03-07T15:59:30Z" level=info msg="Wait 2m0s before next inventory update attempt in 1m59.999990345s" Mar 07 16:01:01 umbrel umbreld[768]: [umbreld] [error] Update script failed: fetch failed ``` any idea? ---
**Author:** ![jofraprez](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/jofraprez/32/6571_2.png) [@jofraprez](https://community.umbrel.com/u/jofraprez)\ **Post date:** [March 7, 2025, 4:08pm UTC](https://community.umbrel.com/t/error-update-failed/21737/2 "2025-03-07T16:08:39Z")
This is a common error that users are experiencing when they want to upgrade lately. You can force the upgrade via ssh with a command. But you need to know what kind of device you are using to apply the command correctly. What kind of device are you using? ---
**Author:** ![renze](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/renze/32/6971_2.png) [@renze](https://community.umbrel.com/u/renze)\ **Post date:** [March 7, 2025, 5:36pm UTC](https://community.umbrel.com/t/error-update-failed/21737/3 "2025-03-07T17:36:25Z")
I am using a HP ProDesk 600 G3 DM ---
**Author:** ![jofraprez](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/jofraprez/32/6571_2.png) [@jofraprez](https://community.umbrel.com/u/jofraprez)\ **Post date:** [March 7, 2025, 7:09pm UTC](https://community.umbrel.com/t/error-update-failed/21737/4 "2025-03-07T19:09:27Z")
So, I assume your device is amd64. Via ssh enter the following command. `sudo mender install https://download.umbrel.com/release/1.4.0/umbrelos-amd64.update && sudo reboot` After the update process is finished it should reboot itself. If it doesn’t reboot itself, reboot after the update. ---
**Author:** ![renze](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/renze/32/6971_2.png) [@renze](https://community.umbrel.com/u/renze)\ **Post date:** [March 7, 2025, 7:52pm UTC](https://community.umbrel.com/t/error-update-failed/21737/5 "2025-03-07T19:52:07Z")
> [@jofraprez](#): > > sudo mender install [https://download.umbrel.com/release/1.4.0/umbrelos-amd64.update](https://download.umbrel.com/release/1.4.0/umbrelos-amd64.update) && sudo reboot Thanks, that worked!