# Error: The version of UmbrelOS on your microSD card is not compatible with the version of Umbrel on your external drive **URL:** \ **Category:** Support and Troubleshooting\ **Created:** [August 12, 2023, 12:30pm UTC](https://community.umbrel.com/t/error-the-version-of-umbrelos-on-your-microsd-card-is-not-compatible-with-the-version-of-umbrel-on-your-external-drive/13323 "2023-08-12T12:30:51Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Finn](https://avatars.discourse-cdn.com/v4/letter/f/e68b1a/32.png) [@Finn](https://community.umbrel.com/u/Finn)\ **Post date:** [August 12, 2023, 12:30pm UTC](https://community.umbrel.com/t/error-the-version-of-umbrelos-on-your-microsd-card-is-not-compatible-with-the-version-of-umbrel-on-your-external-drive/13323/1 "2023-08-12T12:30:51Z")
Hey Ya’ll, I need help logging into my Raspberry Pi 4. I am unable to login on the device as the keyboard doesn’t seem to have power. I have tried another keyboard that I know works but no luck. Tried reflashing the OS etc. And finally tried writing remote access to the SD but it is not writable for some reason. Would like to be able to get the keyboard working if possible. Any ideas? ---
**Author:** ![smolgrrr](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/smolgrrr/32/2825_2.png) [@smolgrrr](https://community.umbrel.com/u/smolgrrr)\ **Post date:** [August 12, 2023, 2:13pm UTC](https://community.umbrel.com/t/error-the-version-of-umbrelos-on-your-microsd-card-is-not-compatible-with-the-version-of-umbrel-on-your-external-drive/13323/2 "2023-08-12T14:13:40Z")
Hi @Finn, just to confirm, have you tried logging into your Pi Umbrel remotely? If you follow the instructions below you should be able to access the Pi from your laptop/computer without being connected directly to the Pi. > [@Official Umbrel Troubleshooting Guide and FAQ](https://community.umbrel.com/t/official-umbrel-troubleshooting-guide-and-faq/9873/1): > > SSH (Secure Shell) is a way to access and control a device, such as your Umbrel server running on a Raspberry Pi, via the command line. To access Umbrel via SSH, follow these steps: > > 1. Open a terminal window on your computer. On macOS, you can open the Terminal app that’s installed by default on every Mac. On Windows, you can open Command Prompt or the PowerShell app. > 2. Type in the following command\* and press the `Enter` key:`ssh -t umbrel@umbrel.local`\*In the command given above, you can replace `umbrel.local` with the local IP of your Umbrel if you prefer. If you are using PowerShell on Windows 10, you may need to run `ssh umbrel@umbrel` instead of the command given above. > 3. You will then be prompted to enter your password. This is the same password you use to access your Umbrel through a browser. The default password before you have created an account on your Umbrel is `moneyprintergobrrr`. You will not be able to see your password as you type it into the terminal. Once you have typed in your password, press the `Enter` key. > > This will established an SSH connection to your Umbrel server. You can now begin using the command line interface to perform various actions and troubleshoot issues that require SSH. ---
**Author:** ![smolgrrr](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/smolgrrr/32/2825_2.png) [@smolgrrr](https://community.umbrel.com/u/smolgrrr)\ **Post date:** [August 12, 2023, 2:16pm UTC](https://community.umbrel.com/t/error-the-version-of-umbrelos-on-your-microsd-card-is-not-compatible-with-the-version-of-umbrel-on-your-external-drive/13323/3 "2023-08-12T14:16:15Z")
I can see your comment from the other thread too- leave the SD card in the Pi while you’re trying this ---
**Author:** ![Finn](https://avatars.discourse-cdn.com/v4/letter/f/e68b1a/32.png) [@Finn](https://community.umbrel.com/u/Finn)\ **Post date:** [August 13, 2023, 5:35pm UTC](https://community.umbrel.com/t/error-the-version-of-umbrelos-on-your-microsd-card-is-not-compatible-with-the-version-of-umbrel-on-your-external-drive/13323/4 "2023-08-13T17:35:50Z")
Really appreciate the help smolgrrr. I entered the password and received this output. “Connection closed by 2601:348:4100:5010::1171 port 22” ---
**Author:** ![Finn](https://avatars.discourse-cdn.com/v4/letter/f/e68b1a/32.png) [@Finn](https://community.umbrel.com/u/Finn)\ **Post date:** [August 13, 2023, 8:12pm UTC](https://community.umbrel.com/t/error-the-version-of-umbrelos-on-your-microsd-card-is-not-compatible-with-the-version-of-umbrel-on-your-external-drive/13323/5 "2023-08-13T20:12:01Z")
Ended up reformatting the ssd and was able to login. Just going to redownload the bitcoin blockchain and start over. Thanks for the tips though.