# Error: System service failed - Failed to start External Storage Mounter **URL:** \ **Category:** Support and Troubleshooting\ **Created:** [August 20, 2022, 1:16pm UTC](https://community.umbrel.com/t/error-system-service-failed-failed-to-start-external-storage-mounter/9162 "2022-08-20T13:16:13Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Maarten\_SD](https://avatars.discourse-cdn.com/v4/letter/m/6de8d8/32.png) [@Maarten\_SD](https://community.umbrel.com/u/Maarten_SD)\ **Post date:** [August 20, 2022, 1:16pm UTC](https://community.umbrel.com/t/error-system-service-failed-failed-to-start-external-storage-mounter/9162/1 "2022-08-20T13:16:13Z")
Hi, After we had a power outage, I cannot connect to my umbrel anymore via web. By going trough the logs I noticed the following: `Aug 20 12:52:30 umbrel systemd[1]: Failed to start External Storage Mounter.` I already tried to change the cable and the USB port of the external hard drive but the issue keeps popping up. Any idea what I could look into next? Below the full log of my umbrel. Thank you for your help already! # ===================== = Umbrel debug info = ## Umbrel version 0.5.1 ## Flashed OS version v0.4.15 ## Raspberry Pi Model Revision : c03114 Serial : 1000000091b87428 Model : Raspberry Pi 4 Model B Rev 1.4 ## Firmware Dec 1 2021 15:01:54 Copyright © 2012 Broadcom version 71bd3109023a0c8575585ba87cbb374d2eeb038f (clean) (release) (start) ## Temperature temp=33.6’C ## Throttling throttled=0x0 ## Memory usage ``` total used free shared buff/cache available ``` Mem: 3.8G 133M 3.4G 8.0M 220M 3.6G Swap: 0B 0B 0B total: 3.5% system: 3.5% tor: 0% lnd: 0% electrs: 0% bitcoin: 0% ## Memory monitor logs tail: cannot open ‘/home/umbrel/umbrel/scripts/…/logs/memory-monitor.log’ for reading: No such file or directory ## Filesystem information Filesystem Size Used Avail Use% Mounted on /dev/root 59G 3.4G 53G 6% / /dev/root 59G 3.4G 53G 6% / ## Startup service logs – Logs begin at Sat 2022-08-20 12:52:19 UTC, end at Sat 2022-08-20 13:09:53 UTC. – Aug 20 12:52:30 umbrel systemd[1]: Dependency failed for Umbrel Startup Service. Aug 20 12:52:30 umbrel systemd[1]: umbrel-startup.service: Job umbrel-startup.service/start failed with result ‘dependency’. ## External storage service logs – Logs begin at Sat 2022-08-20 12:52:19 UTC, end at Sat 2022-08-20 13:09:53 UTC. – Aug 20 12:52:24 umbrel systemd[1]: Starting External Storage Mounter… Aug 20 12:52:24 umbrel external storage mounter[472]: Running external storage mount script… Aug 20 12:52:24 umbrel external storage mounter[472]: Found device “Samsung PSSD T7” Aug 20 12:52:24 umbrel external storage mounter[472]: Blacklisting USB device IDs against UAS driver… Aug 20 12:52:24 umbrel external storage mounter[472]: Rebinding USB drivers… Aug 20 12:52:24 umbrel external storage mounter[472]: Checking USB devices are back… Aug 20 12:52:24 umbrel external storage mounter[472]: Waiting for USB devices… Aug 20 12:52:25 umbrel external storage mounter[472]: Waiting for USB devices… Aug 20 12:52:26 umbrel external storage mounter[472]: Waiting for USB devices… Aug 20 12:52:27 umbrel external storage mounter[472]: Checking if the device is ext4… Aug 20 12:52:28 umbrel external storage mounter[472]: Yes, it is ext4 Aug 20 12:52:30 umbrel external storage mounter[472]: mount: /mnt/data: can’t read superblock on /dev/sda1. Aug 20 12:52:30 umbrel systemd[1]: umbrel-external-storage.service: Main process exited, code=exited, status=32/n/a Aug 20 12:52:30 umbrel systemd[1]: umbrel-external-storage.service: Failed with result ‘exit-code’. Aug 20 12:52:30 umbrel systemd[1]: Failed to start External Storage Mounter. ## External storage SD card update service logs – Logs begin at Sat 2022-08-20 12:52:19 UTC, end at Sat 2022-08-20 13:09:53 UTC. – Aug 20 12:52:30 umbrel systemd[1]: Dependency failed for External Storage SDcard Updater. Aug 20 12:52:30 umbrel systemd[1]: umbrel-external-storage-sdcard-update.service: Job umbrel-external-storage-sdcard-update.service/start failed with result ‘dependency’. ## Karen logs tail: cannot open ‘logs/karen.log’ for reading: No such file or directory ## Docker containers NAMES STATUS ## Umbrel logs ERROR: The Compose file ‘./docker-compose.yml’ is invalid because: networks.default.ipam.config.subnet is invalid: should use the CIDR format services.tor\_proxy.ports contains an invalid type, it should be a number, or an object services.auth.ports contains an invalid type, it should be a number, or an object services.nginx.ports contains an invalid type, it should be a number, or an object ## Tor logs # ERROR: The Compose file ‘./docker-compose.yml’ is invalid because: networks.default.ipam.config.subnet is invalid: should use the CIDR format services.tor\_proxy.ports contains an invalid type, it should be a number, or an object services.auth.ports contains an invalid type, it should be a number, or an object services.nginx.ports contains an invalid type, it should be a number, or an object # ==== Result ==== The debug script did not automatically detect any issues with your Umbrel. ---
**Author:** ![pconde](https://avatars.discourse-cdn.com/v4/letter/p/bc8723/32.png) [@pconde](https://community.umbrel.com/u/pconde)\ **Post date:** [August 20, 2022, 10:23pm UTC](https://community.umbrel.com/t/error-system-service-failed-failed-to-start-external-storage-mounter/9162/2 "2022-08-20T22:23:03Z")
try update balenaEtcher and then install again ---
**Author:** ![Maarten\_SD](https://avatars.discourse-cdn.com/v4/letter/m/6de8d8/32.png) [@Maarten\_SD](https://community.umbrel.com/u/Maarten_SD)\ **Post date:** [October 5, 2022, 7:18pm UTC](https://community.umbrel.com/t/error-system-service-failed-failed-to-start-external-storage-mounter/9162/3 "2022-10-05T19:18:51Z")
I updated the SD card and still get the same error message. Any ideas to explore next?