# Connecting for 1st time - Fail **URL:** \ **Category:** General Discussion\ **Created:** [October 14, 2021, 9:45pm UTC](https://community.umbrel.com/t/connecting-for-1st-time-fail/4035 "2021-10-14T21:45:35Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![sylvanscott](https://avatars.discourse-cdn.com/v4/letter/s/5fc32e/32.png) [@sylvanscott](https://community.umbrel.com/u/sylvanscott)\ **Post date:** [October 14, 2021, 9:45pm UTC](https://community.umbrel.com/t/connecting-for-1st-time-fail/4035/1 "2021-10-14T21:45:35Z")
Like many other I’m seeing, I’ve tried all the troubleshooting recommendations on this page. I went through DarthCoin’s excellent Table of Contents and still have no luck. 1. I am not able to connect using TOR Browser. So, I attempted through Microsoft Edge just to see. 2. I was able to access my router through my laptop and find my umbrel IP: 10.X.X.XX 3. I pasted the IP directly to my browser. The blue umbrella on the page quickly turns orange, _Error: System service failed_ Something went wrong when starting Umbrel. Need help? Feel free to jump on our [community forum](http://community.umbrel.com/) or [Telegram chat](https://t.me/getumbrel). 4. I am able to either Restart or Shut Down my Umbrel (Raspberry Pi 4) so I know I can at least communicate with it. 5. I bought a new SanDisk 32GB MicroSD, and a new 1 TB - WD Blue SSD w/ case and cable. 6. I flashed umbrel successfully to the MicroSD and inserted in to my RPi. 7. I basically followed every single step that BTC Sessions & Bitcoin Summer provided on their youtubes tutorials. What else can I do? I am really eager to start running my own node. Thanks! ---
**Author:** ![DarthCoin](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/darthcoin/32/1628_2.png) [@DarthCoin](https://community.umbrel.com/u/DarthCoin)\ **Post date:** [October 15, 2021, 1:09pm UTC](https://community.umbrel.com/t/connecting-for-1st-time-fail/4035/2 "2021-10-15T13:09:53Z")
You have some hardware problems. Try to post here the debug log - see the troubleshooting manual how to generate it and post here the link to that log. If you do not have any funds in the node, I suggest to start over with fresh install but check first your hardware (USB cable, drive case, power source). Many issues comes from failures of hardware. ---
**Author:** ![sylvanscott](https://avatars.discourse-cdn.com/v4/letter/s/5fc32e/32.png) [@sylvanscott](https://community.umbrel.com/u/sylvanscott)\ **Post date:** [October 18, 2021, 10:49pm UTC](https://community.umbrel.com/t/connecting-for-1st-time-fail/4035/3 "2021-10-18T22:49:46Z")
Hello DarthCoin: I have the CanaKit USB-C power supply for my RPi 4 (4GB RAM) that came in the CanaKit. I tried (2) two different cables for my 1TB WD BLUE SSD w/ wavlink hard drive enclosure. I don’t think the cables are the issue since blue light comes on. My ethernet cable is brand new and provides verified connection to my router. See below for my SSH login. I am unable to run a debug succesfully. I’m not inputing _cd umbrel_ correctly. I am getting caught up on the command. Please let me know what I’m doing wrong (at your earliest convenience). I really appreciate your guidance. PS C:\Users\jacob\> ssh -t umbrel@umbrel.local umbrel@umbrel.local’s password: Linux umbrel 5.10.63-v8+ #1457 SMP PREEMPT Tue Sep 28 11:27:02 BST 2021 aarch64 The programs included with the Debian GNU/Linux system are free software; the exact distribution terms for each program are described in the individual files in /usr/share/doc/\*/copyright. Debian GNU/Linux comes with ABSOLUTELY NO WARRANTY, to the extent permitted by applicable law. Last login: Mon Oct 18 22:21:06 2021 from 2601:445:500:47d0:f8b0:c5fa:88df:ead9 umbrel@umbrel:~ $ vcgencmd get\_throttled throttled=0x0 umbrel@umbrel:~ $ cd umbrel umbrel@umbrel:~/umbrel $ ~/umbrel/scripts/debug --upload umbrel@umbrel:~/umbrel $ cd umbrel -bash: cd: umbrel: No such file or directory ---
**Author:** ![DarthCoin](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/darthcoin/32/1628_2.png) [@DarthCoin](https://community.umbrel.com/u/DarthCoin)\ **Post date:** [October 19, 2021, 9:14am UTC](https://community.umbrel.com/t/connecting-for-1st-time-fail/4035/4 "2021-10-19T09:14:49Z")
> [@sylvanscott](#): > > umbrel@umbrel:~/umbrel $ that means you are already in the umbrel folder. just run there ~/umbrel/scripts/debug --upload ---
**Author:** ![sylvanscott](https://avatars.discourse-cdn.com/v4/letter/s/5fc32e/32.png) [@sylvanscott](https://community.umbrel.com/u/sylvanscott)\ **Post date:** [October 19, 2021, 12:05pm UTC](https://community.umbrel.com/t/connecting-for-1st-time-fail/4035/5 "2021-10-19T12:05:42Z")
> [@DarthCoin](#): > > ~/umbrel/scripts/debug --upload Every time I input that command it just gives me a blank. Nothing runs. See below. PS C:\Users\jacob\> ssh umbrel@umbrel umbrel@umbrel’s password: Linux umbrel 5.10.63-v8+ #1457 SMP PREEMPT Tue Sep 28 11:27:02 BST 2021 aarch64 Debian GNU/Linux comes with ABSOLUTELY NO WARRANTY, to the extent permitted by applicable law. Last login: Tue Oct 19 11:56:29 2021 from 2601:445:500:47d0:9151:3bf6:7575:e584 umbrel@umbrel:~ $ ~/umbrel/scripts/debug --upload umbrel@umbrel:~ $ ---
**Author:** ![sylvanscott](https://avatars.discourse-cdn.com/v4/letter/s/5fc32e/32.png) [@sylvanscott](https://community.umbrel.com/u/sylvanscott)\ **Post date:** [October 19, 2021, 12:42pm UTC](https://community.umbrel.com/t/connecting-for-1st-time-fail/4035/6 "2021-10-19T12:42:58Z")
one additional question I have regarding hardware: I plug my 1TB WD BLUE SSD directly in to my laptop usb port and it does not detect anything. The blue light on the SSD is on, but my laptop does not recognize a new drive. I am reading online that that may or may not be an issue. Thanks ---
**Author:** ![DarthCoin](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/darthcoin/32/1628_2.png) [@DarthCoin](https://community.umbrel.com/u/DarthCoin)\ **Post date:** [October 19, 2021, 3:18pm UTC](https://community.umbrel.com/t/connecting-for-1st-time-fail/4035/7 "2021-10-19T15:18:53Z")
[http://community.umbrel.com/t/umbrel-troubleshooting-guide/3632/2](http://community.umbrel.com/t/umbrel-troubleshooting-guide/3632/2)