# BTCPay Server app doesn't work **URL:** \ **Category:** Support and Troubleshooting\ **Created:** [May 6, 2021, 3:37pm UTC](https://community.umbrel.com/t/btcpay-server-app-doesnt-work/630 "2021-05-06T15:37:23Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![tychsen](https://avatars.discourse-cdn.com/v4/letter/t/ac91a4/32.png) [@tychsen](https://community.umbrel.com/u/tychsen)\ **Post date:** [May 6, 2021, 3:37pm UTC](https://community.umbrel.com/t/btcpay-server-app-doesnt-work/630/1 "2021-05-06T15:37:23Z")
Hi, after installing the BTCPay Server the “BTCPay Server” icon appears under “Apps” section. When I click on it I get a page that can not be loaded on [http://umbrel.local:3003/](http://umbrel.local:3003/) Chrome just writes: ERR\_CONNECTION\_REFUSED Is this normal behaviour? ---
**Author:** ![MasterYoda](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/masteryoda/32/168_2.png) [@MasterYoda](https://community.umbrel.com/u/MasterYoda)\ **Post date:** [May 7, 2021, 2:02pm UTC](https://community.umbrel.com/t/btcpay-server-app-doesnt-work/630/2 "2021-05-07T14:02:33Z")
I have the same issue. Other Apps work and I am able to get to the Dashboard so the node is running. ---
**Author:** ![DarthCoin](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/darthcoin/32/1628_2.png) [@DarthCoin](https://community.umbrel.com/u/DarthCoin)\ **Post date:** [May 7, 2021, 2:07pm UTC](https://community.umbrel.com/t/btcpay-server-app-doesnt-work/630/3 "2021-05-07T14:07:49Z")
Did you tried accessing the Umbrel/BTCpay using the onion address? ---
**Author:** ![MasterYoda](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/masteryoda/32/168_2.png) [@MasterYoda](https://community.umbrel.com/u/MasterYoda)\ **Post date:** [May 8, 2021, 2:52am UTC](https://community.umbrel.com/t/btcpay-server-app-doesnt-work/630/4 "2021-05-08T02:52:17Z")
Error with onion address as well. ---
**Author:** ![DarthCoin](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/darthcoin/32/1628_2.png) [@DarthCoin](https://community.umbrel.com/u/DarthCoin)\ **Post date:** [May 8, 2021, 7:26am UTC](https://community.umbrel.com/t/btcpay-server-app-doesnt-work/630/5 "2021-05-08T07:26:52Z")
[try reinstall update, manually](http://community.umbrel.com/t/frequently-asked-questions-faqs/32) ---
**Author:** ![MasterYoda](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/masteryoda/32/168_2.png) [@MasterYoda](https://community.umbrel.com/u/MasterYoda)\ **Post date:** [May 8, 2021, 1:30pm UTC](https://community.umbrel.com/t/btcpay-server-app-doesnt-work/630/6 "2021-05-08T13:30:48Z")
So I did re-install…same problem…can not connect. My node is up and other Apps are working. @tychsen - do you still have the same problem. ---
**Author:** ![DarthCoin](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/darthcoin/32/1628_2.png) [@DarthCoin](https://community.umbrel.com/u/DarthCoin)\ **Post date:** [May 8, 2021, 1:33pm UTC](https://community.umbrel.com/t/btcpay-server-app-doesnt-work/630/7 "2021-05-08T13:33:24Z")
Try running the debug log and post here the link that it shows at the end of the process. Only the link not the whole log. The link contains the log 😀 ---
**Author:** ![MasterYoda](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/masteryoda/32/168_2.png) [@MasterYoda](https://community.umbrel.com/u/MasterYoda)\ **Post date:** [May 8, 2021, 1:42pm UTC](https://community.umbrel.com/t/btcpay-server-app-doesnt-work/630/8 "2021-05-08T13:42:33Z")
I don’t see a link…I ran Log from Umbrel Settings. I could download the log file I can upload. ---
**Author:** ![tychsen](https://avatars.discourse-cdn.com/v4/letter/t/ac91a4/32.png) [@tychsen](https://community.umbrel.com/u/tychsen)\ **Post date:** [May 8, 2021, 2:20pm UTC](https://community.umbrel.com/t/btcpay-server-app-doesnt-work/630/9 "2021-05-08T14:20:31Z")
Yes I do. But my node is not fully synced yet. So that might be the problem (however it should not be). I really struggle with what it could be. ---
**Author:** ![MasterYoda](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/masteryoda/32/168_2.png) [@MasterYoda](https://community.umbrel.com/u/MasterYoda)\ **Post date:** [May 8, 2021, 4:13pm UTC](https://community.umbrel.com/t/btcpay-server-app-doesnt-work/630/10 "2021-05-08T16:13:32Z")
I reinstalled…it works now. ---
**Author:** ![DarthCoin](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/darthcoin/32/1628_2.png) [@DarthCoin](https://community.umbrel.com/u/DarthCoin)\ **Post date:** [May 8, 2021, 4:25pm UTC](https://community.umbrel.com/t/btcpay-server-app-doesnt-work/630/11 "2021-05-08T16:25:11Z")
May The Coin Be With You… ---
**Author:** ![tychsen](https://avatars.discourse-cdn.com/v4/letter/t/ac91a4/32.png) [@tychsen](https://community.umbrel.com/u/tychsen)\ **Post date:** [May 8, 2021, 4:50pm UTC](https://community.umbrel.com/t/btcpay-server-app-doesnt-work/630/12 "2021-05-08T16:50:51Z")
Heyy… im still not making it work. Reinstalled many times… run logging (says no problems)… can it really be the not yet finished sync of bc? ---
**Author:** ![MasterYoda](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/masteryoda/32/168_2.png) [@MasterYoda](https://community.umbrel.com/u/MasterYoda)\ **Post date:** [May 8, 2021, 6:20pm UTC](https://community.umbrel.com/t/btcpay-server-app-doesnt-work/630/13 "2021-05-08T18:20:21Z")
You have to have 100% Sync and then use Apps. ---
**Author:** ![tychsen](https://avatars.discourse-cdn.com/v4/letter/t/ac91a4/32.png) [@tychsen](https://community.umbrel.com/u/tychsen)\ **Post date:** [May 9, 2021, 7:45am UTC](https://community.umbrel.com/t/btcpay-server-app-doesnt-work/630/14 "2021-05-09T07:45:54Z")
I will try that… however it could be UI improvement to block for installs of apps that require full synced BC until BC is 100%. ---
**Author:** ![tychsen](https://avatars.discourse-cdn.com/v4/letter/t/ac91a4/32.png) [@tychsen](https://community.umbrel.com/u/tychsen)\ **Post date:** [May 9, 2021, 8:13am UTC](https://community.umbrel.com/t/btcpay-server-app-doesnt-work/630/15 "2021-05-09T08:13:59Z")
FYI you don’t have to fully sync. I rebooted the device (for God know which time) and instantly started the BTCPay server app - this time it loaded. And actually notifies me about the not fully synced BC. ![image](https://canada1.discourse-cdn.com/flex030/uploads/getumbrel/original/1X/36cd69ef8c70b9312d86860416c4c7931046b49d.png) ---
**Author:** ![DarthCoin](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/darthcoin/32/1628_2.png) [@DarthCoin](https://community.umbrel.com/u/DarthCoin)\ **Post date:** [May 9, 2021, 8:23am UTC](https://community.umbrel.com/t/btcpay-server-app-doesnt-work/630/16 "2021-05-09T08:23:26Z")
As I say it so many times… for a node operator, patience is the key. People without patience will always pay a higher price…