# Avoid the Umbrel Home

**URL:** <https://community.umbrel.com/t/avoid-the-umbrel-home/24053>\
**Category:** General Discussion\
**Created:** [October 13, 2025, 1:09am UTC](https://community.umbrel.com/t/avoid-the-umbrel-home/24053 "2025-10-13T01:09:07Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![lomcvok](https://avatars.discourse-cdn.com/v4/letter/l/bc79bd/32.png) [@lomcvok](https://community.umbrel.com/u/lomcvok)\
**Post date:** [October 13, 2025, 1:09am UTC](https://community.umbrel.com/t/avoid-the-umbrel-home/24053/1 "2025-10-13T01:09:07Z")

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On September 12th I ordered an Umbrel Home. It has not worked more than a couple days without becoming unresponsive. I have communicated with “Alex” in support, provided logs and spent hours trying to troubleshoot. He only responded once and has since gone dark on my requests for a replacement. I would avoid the Umbrel until they can provide a stable product and minimal support.

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**Author:** ![octolance](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.umbrel.com/octolance/32/7829_2.png) [@octolance](https://community.umbrel.com/u/octolance)\
**Post date:** [October 13, 2025, 5:27am UTC](https://community.umbrel.com/t/avoid-the-umbrel-home/24053/2 "2025-10-13T05:27:21Z")

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Hey @lomcvok, sorry to hear that you’ve experienced this issue with your Umbrel Home—this isn’t the experience we want you to have. Would you be able to provide your ticket # id?

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**Author:** ![benc78](https://avatars.discourse-cdn.com/v4/letter/b/9fc348/32.png) [@benc78](https://community.umbrel.com/u/benc78)\
**Post date:** [December 11, 2025, 6:29am UTC](https://community.umbrel.com/t/avoid-the-umbrel-home/24053/4 "2025-12-11T06:29:47Z")

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I am having the same issue and have only had a response from a AI email assistant.